Virgin Media Discussion Thread

So it seems my 5GHz connection is there now as all day the connection has not dissappeared, I just get disconnected from the internet often, as it says connected with no internet access?

Network diagnostic too in HUB 5 shows only an Ethernet Connections error which is the downstairs Xbox abd TV, the HUB 5 shows no information or direction with this. Despite both wired connections seeming to function ok.
"6 There may be devices in your wired network which might be limiting your in-home connectivity."

I also still cannot connect one of the lads PC's, I see the MAC address but there is no IP address for some reason. That is the D-Link DWA-140. It is connected, just no internet, as there is no IP asigned.

My daughters connected via an old PCE-Adaptor and getting an appalling 21.08 download and 08.23 upload, so I feel that PC does need a new wireless adapter.
My lad with the older Haswell Mini ITX with an in built WiFi chip is only getting 56.12 download and 52.10 upload.

So I disconnected the ethernet cables the hub reported as having problems. and now get this report from HUB 5 diagnostic.
6 The device ********* has low signal strength, please move it closer to Hub 5. This is a Samsung tablet with 96mbps speed on its connection.
7 Please place your WiFi device near the Hub 5.

Cannot see a way to rename connections as yet.
 
bingham67 said:
Do you have TV package aswell? im playing hard ball using your quote at the mo on there Whatsapp chat offering me £63 with what you got and Mixit TV basic haha.

They want £69 a month without volt for 1gb jokers.

Im not budging above £52 :D They even said at start of the message we know times are hard at the moment but we can offer this...
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No, just internet and (a not used) landline - my partner has Sky so we use Sky Go at my house as & when she wants to watch something, I’m not personally bothered about TV as I’m more YouTube and Netflix when I rarely watch something.

I tried the old “I’m not using it much” routine but they informed my my data usage matches a house of 29 people…. :o :D
(I live alone!)

So, overall happy it’s fixed for 18 months @£52 per month, the service is great, no outages, and my average speed is way over 1000 Mbps, my best on Speedtest was just shy of 1700 albeit early in the morning.
 
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I see conflicting statements on what port to use for Modem mode with Virgins HUB 5 as a modem. Some say only port 1 is active and must be used in modem mode to connect router, and some have said they used the 2.5GHz port 4.

I have heard speed is limited to 960gb via 1gb ports, and would have assumed using the 2.5GHz port fine, if your router has a 2.5GHz input?

Edit, reset in modem mode using the 2.5Ghz port 4. System is working though with 5G I only get 335mb download on the Gig1, which is less than the 362mb I got with M350.

Lads PC on the Dlink DWA 140 is getting 32mbps download and 52mbps upload, what a joke, was better off with HUB 3 and M350 ffs.

System status on the AC87U shows Port WAN connected as Link State 1Gbps. The PCE-AC68 tool shows it conneted to the netweork at between 1050Mbps and 1300 Mbps, so why will I be getting 335mb?

Edit.
I switched everything off plugged a PC in downstairs with just Hub 5 in modem mode and restarted everything, using the 2.5Ghz ethernet port and a Cat6a cable to PC, got 900Mbps, switched it all off, rewired it all and tested same PC and cable via AC97U and again 900Mbps, so the Gig1 is active and all seems fine there.
5Ghz wifi is now 490Mbps, my lads DWA-140 is at 80Mbps. So an improvement though not what I hoped for with 5Ghz as I should have been able to pass 600Mbps. So WiFi speeds on both 5Ghz and 2.4Ghz should be capable of more even with this old kit as it was faster before.

I do still need to look at a USB and possibly a PCIe type wifi adapter to go to the two back room PC's, anyone got recommendations on items they found to work well with the Hub5 on both 2.4Ghz and 5Ghz without internet loss?

I have a 10m Cat6a cable and there is an old Co-Ax cable in a corner of the room the router lives in from an old Virgin Tivo install to the upstairs, so may try and remove the Co-Ax and replace that with the ethernet cable.

Another edit, today via wifi 5Ghz im at 170mbps. This is an absolute joke, worst service ever from Virgin and the hub should be recalled and scrapped. What a farce that a Hub 3 outperforms a Hub 5 ffs
Edit, now down to a 118mbps connetion via 5Ghz on a system that shows a 1300mbps connection between router and adapter. An adapter that was hitting over 600mbps with 5Ghz on the HUB5.
 
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Hi folks,

I've just had my drive re-done and the (unused) VM cable is laying on top of the new flower bed.

Can I
A) just cut this and bin it off? Unlikely to have Virgin ever again given I have FTTP
or
B) terminate it outside/get rid of the inside faceplate?
 
Successfully cancelled VM after the third time on the phone. First two times the line "convienently" disconnected.
Funny thing is they asked me for my phone number in case of disconnection.
Did they call back? Did they heck.

The 3rd time the guy was pleasant to talk to, and he asked why I was leaving and I explaiend that the irony of not being offered 500mbit on a longer term contract despite being on 500mbit. And he said "ah we can get you on this... I dont see why you were not offered before".
Too late bub.

I can definitely see what people mean about VM and their atrocious customer services. Absolutely abysmal.

Now on FTTP with Aquiss. Sweet as a nut.
 
Waiting for FTTP in west Fareham, but nothing on the horizon.

I’ll happily go back to an ADSL connection over Virgin.
 
If I said how I feel about Virgin Media I would get banned from here......

July 29th the engineer came round to sort out my connection and killed it completely. Booked in 2 weeks later for an external rewire - no show from them. Booked again for 3 weeks later - another no show. Booked again for 5 weeks later (today) - yet another no show.

And to rub salt (or broken glass) into the wounds, they've taken a months money out of my account for internet that I havent had for 10 1/2 weeks.

The last time I rung customer services I asked for a British English person. They said 'I cant do that. You'll have to keep ringing back until you find a person you want'. :(:(:mad:
 
Cyclone said:
If I said how I feel about Virgin Media I would get banned from here......

July 29th the engineer came round to sort out my connection and killed it completely. Booked in 2 weeks later for an external rewire - no show from them. Booked again for 3 weeks later - another no show. Booked again for 5 weeks later (today) - yet another no show.

And to rub salt (or broken glass) into the wounds, they've taken a months money out of my account for internet that I havent had for 10 1/2 weeks.

The last time I rung customer services I asked for a British English person. They said 'I cant do that. You'll have to keep ringing back until you find a person you want'. :(:(:mad:
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I empathise. Its amazing how VM have managed to go from hero to zero in the space of a few months for me.
 
Not seen this mentioned - but when the sales chap at Virgin was telling me about the 45 quid Gig1 package (with phone and streaming box thingy) he mentioned that he would be a 'point of contact' if things went wrong during the contract term, i.e. call/message him if something went belly up with my service. Which was basically an admission that people hate speaking to Vm's customer support.

I actually found that bit quite enticing, but have no idea if that actually works and whether he would be able to resolve the types of issues other posters have mentioned.
 
ozzaman said:
Not seen this mentioned - but when the sales chap at Virgin was telling me about the 45 quid Gig1 package (with phone and streaming box thingy) he mentioned that he would be a 'point of contact' if things went wrong during the contract term, i.e. call/message him if something went belly up with my service. Which was basically an admission that people hate speaking to Vm's customer support.

I actually found that bit quite enticing, but have no idea if that actually works and whether he would be able to resolve the types of issues other posters have mentioned.
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Sales won’t deal with anything that isn’t sales. They also aren’t faults/billing trained.
 
ozzaman said:
Not seen this mentioned - but when the sales chap at Virgin was telling me about the 45 quid Gig1 package (with phone and streaming box thingy) he mentioned that he would be a 'point of contact' if things went wrong during the contract term, i.e. call/message him if something went belly up with my service. Which was basically an admission that people hate speaking to Vm's customer support.

I actually found that bit quite enticing, but have no idea if that actually works and whether he would be able to resolve the types of issues other posters have mentioned.
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What they going to do? Give you their personal phone number to call or what’s app when there’s a problem?

Would be a breach of their contract and they would get sacked.

If they mean call them or email them at the office that’s 100% crap. VM wouldn’t allow that unless it’s a big business with reps.
 
Noted - I just thought it was interesting they would mention it as being a value add to taking out a new deal. I'd like to try out the gig1 but just hate committing for 18 months, especially as 5g is now in my area and some FTTP providers may start rolling out within the next year or so.
 
chroniclard said:
No, it wasn't. I have done that several times. :cry:
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One of us is familiar with how VM’s CMS and back end provisioning system works, and one of us isn’t. I have explained that without the order being completed down and the correct service code being active what you suggest won’t work, if you don’t understand that, then that’s fine with me, but you’re still wrong
 
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