Virgin Media Discussion Thread

Avalon · 9 Oct 2022 at 10:40

chroniclard said:
Just them hedging their bets imo, I've had many increases over the years and most have been near instant. Can try a hard reset of the hub, means you have to set it up again though.

That’s not going to help. If they’ve stated specifically 30 days, that’s likely when the order is future billed to, until it completes you can turn your hub off and on as much as you like, but it won’t do you any good.

Trox · 9 Oct 2022 at 10:56

Avathar77 said:
Can the hub5 put in modem mode?
Is there an advantage in modem modes of hub 3 vs hub 5?

I received mine on Friday and I use it in modem mode.

I’ve upgraded from the hub3 and so far noticed that my high ping spikes on think broadband monitor have been marginally reduced and the average Ping time looks the same but the minimums are more inconsistent.

The Hub5 doesn’t support telephony yet which I suspect is why some people that require their phone to be connected to it are being refused a hub5

Scania · 9 Oct 2022 at 11:15

Just noticed my 1 Gig package (M500 with Volt upgrade to 1 Gig) has gone up to nearly £73 per month, did the old phone up to cancel routine as I’m out of contract, and now back to £52 per month which was the previous price including phone landline (which I never use) fixed for 18 months.

May have got more if I’d just continued along the cancel route but was happy to save £21 per month for a service which over the last 2 years it has to be said, has been faultless.

chroniclard · 9 Oct 2022 at 11:28

Avalon said:
That’s not going to help. If they’ve stated specifically 30 days, that’s likely when the order is future billed to, until it completes you can turn your hub off and on as much as you like, but it won’t do you any good.

Once you are upgraded it does. Done it many times after advice from support.

Ad_Augendae · 9 Oct 2022 at 11:40

Trox said:
I received mine on Friday and I use it in modem mode.

I’ve upgraded from the hub3 and so far noticed that my high ping spikes on think broadband monitor have been marginally reduced and the average Ping time looks the same but the minimums are more inconsistent.

The Hub5 doesn’t support telephony yet which I suspect is why some people that require their phone to be connected to it are being refused a hub5

Well thats the info I am looing for, I've popped a before mtr trace a few pages back and will post my new results when I swap mine out.

Avalon · 9 Oct 2022 at 11:45

chroniclard said:
Once you are upgraded it does. Done it many times after advice from support.

Forgive me, unless the fundamental principal of how ICOMS works has changed drastically, then what I said is correct.

They told the op 30 days because that’s likely a future billed order, I don’t understand why it would be as a digital only change of service could be completed down straight away and once the order has been completed, a hub reset would pull the correct config, but without the new service code showing as active on the account, what you suggest is pointless.

Trox · 9 Oct 2022 at 11:51

Ad_Augendae said:
Well thats the info I am looing for, I've popped a before mtr trace a few pages back and will post my new results when I swap mine out.

I done a ping request to my Asus router which comes in at <1ms but a ping request to the Hub 5 comes in at 3ms. I should have checked my hub 3 before disconnecting.

^JP^ · 9 Oct 2022 at 12:00

My Hub 5 in modem mode also 3ms to ping 192.168.100.1 through a USG3P which is <1ms.

Ad_Augendae · 9 Oct 2022 at 12:08

Trox said:
I done a ping request to my Asus router which comes in at <1ms but a ping request to the Hub 5 comes in at 3ms. I should have checked my hub 3 before disconnecting.

I'll pop this here (Hub3) and book mark thanks.

Code:

                               Packets               Pings
 Host                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.254             0.0%   320    0.4   0.4   0.3   0.5   0.0
 2. (waiting for reply)
 3. 80.3.67.666               0.0%   320    8.2   9.5   6.7  25.4   3.1
 4. (waiting for reply)
 5. (waiting for reply)
 6. 62.254.42.174             0.0%   320   15.0  16.6  13.5  39.6   3.9
 7. (waiting for reply)
 8. 84.116.136.98             0.0%   320   18.5  16.7  13.7  43.7   3.8
 9. 129.250.66.101            0.0%   320   35.8  21.9  13.9  41.5   5.6
10. 129.250.3.212             0.0%   319   15.1  17.9  13.9  39.9   4.0
11. 129.250.3.249             0.0%   319   23.1  24.0  14.4  61.9   7.3
12. 192.80.16.146             0.0%   319   15.5  20.4  14.2  52.7   6.0
13. 80.249.97.72              0.0%   319   16.5  17.1  14.4  36.0   3.5
14. 80.249.97.90              0.3%   319   16.5  17.1  14.3  33.2   3.2
15. 80.249.99.666             0.0%   319   16.4  16.6  14.2  39.9   3.0

                              Packets               Pings
 Host                       Drop   Rcv    Avg Gmean Jttr Javg Jmax Jint
 1. 192.168.0.254              0   369    0.3   0.3  0.0  0.0  0.2  0.6
 2. (waiting for reply)
 3. 80.3.67.666                0   368    9.4   9.1  1.8  2.7 17.2 26.1
 4. (waiting for reply)
 5. (waiting for reply)
 6. 62.254.42.174              0   368   16.5  16.2  2.3  3.1 24.7 39.2
 7. (waiting for reply)
 8. 84.116.136.98              0   368   16.7  16.4  8.5  3.1 28.6 49.8
 9. 129.250.66.101             0   368   22.0  21.4  1.7  6.2 24.3 116.
10. 129.250.3.212              0   368   17.9  17.5  0.3  3.7 25.2 52.8
11. 129.250.3.249              0   368   23.6  22.7 20.1  7.0 42.6 103.
12. 192.80.16.146              0   368   20.2  19.5 18.5  5.3 37.5 111.
13. 80.249.97.72               0   368   17.0  16.7  0.3  2.9 20.7 26.2
14. 80.249.97.90               1   367   17.1  16.8  0.3  3.0 16.8 40.7
15. 80.249.99.666              0   368   16.6  16.3  0.5  2.6 22.9 52.1


Sanity check from the router:

--- 80.249.99.666 ping statistics ---
118 packets transmitted, 118 packets received, 0% packet loss
round-trip min/avg/max = 14.402/16.216/25.062 ms

I'm getting a spike every 10 seconds around 25ms very odd.

Trox · 9 Oct 2022 at 12:14

^JP^ said:
My Hub 5 in modem mode also 3ms to ping 192.168.100.1 through a USG3P which is <1ms.

I plugged in the Hub3 to check (obviously without internet) and its bouncing around 2 to 3 ms where the hub 5 is 3 to 4ms. Not much in it, but annoyingly in the wrong direction.

Caged · 9 Oct 2022 at 12:19

Check the pings after the Hub and see if there's any latency actually being added, the Hub itself responding a bit slower doesn't mean much.

Trox · 9 Oct 2022 at 12:30

Caged said:
Check the pings after the Hub and see if there's any latency actually being added, the Hub itself responding a bit slower doesn't mean much.

Yea looking at a near 50/50 thinkbroadband graph it has increased it by the amount shown, couple of ms.

sastusbulbas · 9 Oct 2022 at 13:35

Stable for most of morning, put WoT on, as soon as battle starts, disconnect from internet but still connected via 5G. Hub 5 on 5G via PCE AC68. Switch to 2.4GHz then I can get back online with 5G?

chroniclard · 9 Oct 2022 at 13:44

Avalon said:
Forgive me, unless the fundamental principal of how ICOMS works has changed drastically, then what I said is correct.

They told the op 30 days because that’s likely a future billed order, I don’t understand why it would be as a digital only change of service could be completed down straight away and once the order has been completed, a hub reset would pull the correct config, but without the new service code showing as active on the account, what you suggest is pointless.

I have no idea what you are arguing about. :cry:

Trox · 9 Oct 2022 at 14:37

My partner has an o2 pay monthly mobile contact is it worth linking it for volt or is there a downside that I’m missing?

bingham67 · 9 Oct 2022 at 15:10

Scania said:
Just noticed my 1 Gig package (M500 with Volt upgrade to 1 Gig) has gone up to nearly £73 per month, did the old phone up to cancel routine as I’m out of contract, and now back to £52 per month which was the previous price including phone landline (which I never use) fixed for 18 months.

May have got more if I’d just continued along the cancel route but was happy to save £21 per month for a service which over the last 2 years it has to be said, has been faultless.

Do you have TV package aswell? im playing hard ball using your quote at the mo on there Whatsapp chat offering me £63 with what you got and Mixit TV basic haha.

They want £69 a month without volt for 1gb jokers.

Im not budging above £52

They even said at start of the message we know times are hard at the moment but we can offer this...

Deleted member 77746 · 9 Oct 2022 at 15:44

bingham67 said:
Do you have TV package aswell? im playing hard ball using your quote at the mo on there Whatsapp chat offering me £63 with what you got and Mixit TV basic haha.

They want £69 a month without volt for 1gb jokers.

Im not budging above £52 They even said at start of the message we know times are hard at the moment but we can offer this...

I refuse to pay that at the moment 1GB or not. It will come down eventually, hopefully.

bingham67 · 9 Oct 2022 at 15:51

Bouton Aide said:
I refuse to pay that at the moment 1GB or not. It will come down eventually, hopefully.

They wont budge from £57 + £6 for sim for Volt 500mb -1gb and Mixit TV basic- talk weekend so £63 total a month.

Ive been on 200mb- mixit tv- talk weekend for £45 a month raising to £68 a month hence trying to change.

Deleted member 77746 · 9 Oct 2022 at 16:07

bingham67 said:
They wont budge from £57 + £6 for sim for Volt 500mb -1gb and Mixit TV basic- talk weekend so £63 total a month.

Ive been on 200mb- mixit tv- talk weekend for £45 a month raising to £68 a month hence trying to change.

I think I’ll stick to my 80/20 for now. See if the prices come down anytime.

Sparx · 9 Oct 2022 at 17:59

bingham67 said:
They wont budge from £57 + £6 for sim for Volt 500mb -1gb and Mixit TV basic- talk weekend so £63 total a month.

Ive been on 200mb- mixit tv- talk weekend for £45 a month raising to £68 a month hence trying to change.

See my earlier post the other week for a comparison deal, this was from their outbound retentions team..

Sparx said:
So VM retentions just called me back this morning, initially offered me the same Ultimate Volt bundle for £55pm, after the original guy when I rang to cancel offered it at £70pm. Then after a quick "nah I'm ok" offered an additional £7 manager discount, so got it for £48pm.

The only caveat to why it was so cheap is because I'm an O2 customer, apparently that equates to around a £25pm discount she said on her system. The O2 SIM I got late last year purely to get the free Gig1 upgrade lol - just £8pm with 30Gb data I chucked in my iPad.

So effectively paying £54pm now for the Ultimate Volt bundle with O2 SIM, I'm happy and call that a win

(meanwhile my brother in law shudders as he just renewed with VM a month ago and took the first offer of £99pm, told him to play the game but he couldn't be bothered lol)