SkyQ, Virgin fibre and eero 6 help.

D1craig

D1craig

D1craig

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I have had problems in my house with WiFi signal in all rooms apart from the room where the router is located. So I bought some eero 6 mesh things. Set them up according to the instructions. All signal strengths report full bars.
Problem - my SkyQ box doesn't like connecting to the eero that is less than a foot away from it and seems to have a problem staying connected to the other hubs even though they report back full connection strength between them and the sky box when I browse the app.
I've unplugged the 2 other eeros ( located in the hallway and in an upstairs bedroom ) to get the skyq boxes connection to be stable and it works fine. The second I turn either of the other eeros back on the skyq box connects to them again dropping out every few seconds...

Does anybody have any advice to get this sorted?
 
Sky Q boxes are very insistent at connecting to a specific wireless access point. The networking in generally is awful on Sky Q boxes.

Keep the other 2 Eeros powered off and do a network reset on the Sky box. Then tell it to connect and it should then prefer to Eeero that's physically closer even when the other 2 units are powered on.
 
Yea that doesn't seem to help. For some reason the skyq box just drops connection constantly even though the app reports full signal and then it requires you to reset the network and enter the details again.

Seeing as all other connections to the eero are fine I thought "sod it" and made the sky box the wired connection. Played online games for about 4 to 6 hours and never had a dropout over WiFi on my pc...
 
Yea I seem to have skimped on my reply. And if in the first post. I left the other 2 hubs off and it was still dropping out. So decided to do what I have done.

Never seen this before but my posts same in the time posted part - tomorrow 4.27 lol.
 
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D1craig said:
I have had problems in my house with WiFi signal in all rooms apart from the room where the router is located. So I bought some eero 6 mesh things. Set them up according to the instructions. All signal strengths report full bars.
Problem - my SkyQ box doesn't like connecting to the eero that is less than a foot away from it and seems to have a problem staying connected to the other hubs even though they report back full connection strength between them and the sky box when I browse the app.
I've unplugged the 2 other eeros ( located in the hallway and in an upstairs bedroom ) to get the skyq boxes connection to be stable and it works fine. The second I turn either of the other eeros back on the skyq box connects to them again dropping out every few seconds...

Does anybody have any advice to get this sorted?
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This sounds like the Eeros are on the same channel as the Sky boxes and are interfering with them. Put the Eeros onto a different channel and it should work.

Apparently Sky has excellent technical support so maybe try contacting them :ROFLcopter.
 
Do the eero offer any sort of binding to nodes via mac for clients? Not sure how limited they are for settings. Just sounds like the skyq box needs binding to the closer eero. Bit of moot point saying you wired it in the end. :p
 
WJA96 said:
This sounds like the Eeros are on the same channel as the Sky boxes and are interfering with them. Put the Eeros onto a different channel and it should work.

Apparently Sky has excellent technical support so maybe try contacting them :ROFLcopter.
Click to expand...

Ah, yes. They're broadcasting on channel 36 by default. If the Q box is now hardwired then you can disable the wireless on the Q box. I've got wireless disabled on my Q and Q mini boxes as they're both hard wired.
 
The only problem was with the sky box. All mobile phones, pc and ipads had no problem staying connected. It was just the sky box. I did try disabling the 5ghz on the skyq box as I read they only use 5ghz to connect to other sky boxes and can't be used for anything else but it had no effect.
 
I cant see anyway to make things choose what hub they connect to. I can see mac address and ip address but nothing close to entering a specific node for them to connect to.
 
the Eero mesh is really good, I have my Vodafone router totally disabled for wifi, I have SKY Q also, but I have hardwired that and the second box, plus XBOX and PC..everything else is wireless through the Eero nodes.

Sorry cant help much, as I didnt wireless connect the SKY Q boxes! :(
 
I had these problems with Sky and mesh, only solution was to direct wire the sky box and the minis to same router ( I actually did this via powerline in one case which acts as direct wired) I also had to enter engineering mode on the Q boxes to disable wifi. It was rock solid then.

I would get amusing statement on the mini like internet is not connected when on mesh but some how it could play TV which considering the only way to deliver content on a mini was via the internet means it had internet, damn frustrating. wiring back to main router sorted it.
 
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sandys said:
I had these problems with Sky and mesh, only solution was to direct wire the sky box and the minis to same router ( I actually did this via powerline in one case which acts as direct wired) I also had to enter engineering mode on the Q boxes to disable wifi. It was rock solid then.

I would get amusing statement on the mini like internet is not connected when on mesh but some how it could play TV which considering the only way to deliver content on a mini was via the internet means it had internet, damn frustrating. wiring back to main router sorted it.
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Yea, wiring the skyq box into the eero has been the only fix. Worked perfect since. Eero has better WiFi than the virgin box so my pc is having no problem.
 
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