Cold spell slowing down broadband?

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My BT internet is very slow. Doing a speed test I get about 8mpbs where it should be 30mbps.
Contacted BT but they said there was nothing wrong with the line or the BT Hub so there was nothing they could do. :mad:

My PC is directly connected to the BT Hub via an ethernet cable.
 
One thing you'll need to take into account, is that a lot more people being in from the snow and cold weather these days typically means more people online. So even if your connection is great, the congestion from so many people using the connection you all connect to can cause reductions in speeds, even though you may still be getting your connection to the ISP going at full speed.

If however, this started before the cold weather, you'll also need to take into account recently the World Cup, which has caused a surge of users online as well.

But, if the issue persisted far longer than before even that started up, then let us know more.

Have you reset your router? Just do it once, do it proper, power off for 20 minutes before turning it back on. The DLM treats it as an black out outage tat hat point and doesn't count it against you by increasing your line noise, etc. to compenstate for potential issues it thinks is on the line. Any sooner than 15 minutes, and you could get caught in it's readings which happen every 15 minutes, and if it sees who sudden on and off on the line, it'll treat it as a potential error.

Have you done a quiet line test? Made sure your phone line isn't crackling like the chip fryer in a chippy?

Made sure no one else is using the connection as well?

Made sure that there's no malware on system using network resource?
 
Ring back BT and tell them you're not getting your Stay Fast Guarantee speeds (assuming you are below them) and ask them to sort it out.
 
Ring back BT and tell them you're not getting your Stay Fast Guarantee speeds (assuming you are below them) and ask them to sort it out.
I think the Guarantee only applies to the connection speed from Router/Modem to their network. From what @GodAtum is saying (need them to confirm though of course) that sounds like their connection speed (from router/modem to the BT network) is at 30mbps, but their available speed when using is closer to 8mbps. In that case, the Guarantee won't help.
 
What speed test are you doing? What server did you pick? Have you run a test from more than one device? What is your line synced at (assuming FTTC, you've put no information at all in your post).
 
So I restarted the Home Hub waiting 30 mins last night. Did multiple tests and it is still slow. I have tested both with my PC directly connected and using a laptop over wifi and both give similar results.



According to the Home Hub admin page, it's seeing a speed of 32 Mpbs with the VDSL connection type.

I am the only device connected.

PS: when I reboot the Hub, the speed test is 20mpbs. But within 10-15 mins, it drops to 8.
 
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Yeah, the speed guarantee won't help you there, when I spoke to BT before they wouldn't do anything until the sync speed was slower than the threashold.

But that image you listed has some VERY high ping times, when back when I was with BT it was at least in the first 50ms at the highest (slowest) times.

If the speeds are slowly dwindling away after a lengthy restart, I would imagine it's an issue on the line then or something along the route, especially with those ping times included. In the Admin page on your Hub, what are the line stats you are getting?
 
He has 195ms ping on that speedtest posted? Does this point to something on the network leaching bandwidth?
Possibly. Or they have some seriously noisey line that their DLM has jacked the line noise through the roof and hence has a LOT of CRC happening that causes further degredation for speed and the ultra high pings.
 
I found these stats:

Data rate:
8.31 Mbps / 32.40 Mbps
Maximum data rate:
8314 / 36814
Noise margin:
6 dB / 7.1 dB
Line attenuation:
79 dB
Signal attenuation:
41.9 dB / 51.2 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
 
Turn the Wi-Fi off on your Hub, unplug everything except for your PC. Test again using a variety of different Speedtest servers. This sounds like something in your network consuming bandwidth like a Torrent app or similar.
 
Might just be me, but... Looking at those stats you posted...

Noise Margin, in an acceptable range. So that should be OK.

Line Attenuation, we can suggest that your line to your cabinet is either going through ~4km of copper line to reach it (from 79db) from your home, or it's experiencing a lot of issues (picking up noise) on the way to your cabinet. If it's the length of the line, nothing can be done. If it's other issues along the way, that's BTs issue, but unsure how well can they can track down issues with that distance involved. However, most services aren't offered on lines longer than 1km for VDSL2 as they rapidly lose speed, and at certain distances not offered at all, so... Unsure how that's happened (getting VDSL service with such a long line) unless if there's something causing the high line attentuation on the line. So I'm thinking it's likely something BT will need to fix (a line fault, rather than a broadband fault).

Signal Attenuation, is probably where the major thing is. Those numbers are on the border regions of having issues constantly, or not really viable for VDSL in the first place (somewhere around 45db). And your signal attentuation is near or above it. So I'm partly thinking this might just be part and parcel of the line and service you have. (Either 4km+ line or really noisey pickup, which BT either shouldn't have sold you VDSL service on, or they need to get Openreach out to try and track down where the fault is)

Someone more experience will probably be able to give you more tell you more.

If you haven't already, do what @Caged suggested as well. See if it's something you've missed out that doesn't need to get an engineer out, since it can cost and it may not solve the issue. But personally, those stats above look like trouble to me. :-/
 
So I tried another restart this morning and the speed is back up for a few hours now! However line stats are still the same. Thanks to everyone for their help :D

I have been considering for a long time a move to Virgin 1gbps as it's the fastest around here. Any thoughts on that service?
 
So I tried another restart this morning and the speed is back up for a few hours now! However line stats are still the same. Thanks to everyone for their help :D

I have been considering for a long time a move to Virgin 1gbps as it's the fastest around here. Any thoughts on that service?

I don't have the 1Gbps service (250Mbps) but I've been with Blueyonder/Virgin over a quarter of a century.

No complaints here.
 
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