Good evening all,
I will soon be moving into a short term rented house for 12 months for a new job and have been looking at short term broadband contracts to match. Currently I can only find two that seem a reasonable price but a quick google shows they have mixed reviews so i thought it might be ask to ask if any of the community if any one has had any experience of Onesteam or Now tv. Are they really as bad as the reviews make out? Am i missing any better deals/providers for the price?
Theses are the deals i am currently look at:
Onestream Fibre 80 (67MBs) £21.95 12 months
- Now TV (63 Mbps) £23 a month for 12 months
Thanks for the advise all 
I've been with Onestream for a year and a bit. When I joined them they used to have live chat on their site and their customer service reps always answered quickly and were generally quite helpful. Recently though you need to phone them. I just went out of contract so had initiated an isp switch (only for price reasons) but they wanted to retain me. I had to ring them a couple of times to discuss things and on two of the occasions I was on hold for about 1hour - 1hour 10 before even getting to speak with someone. On another two occasions I was waiting about 30minutes. Each time though the service rep knew what I was talking about and didn't faff about so there's no problems there. The support is all UK based, and do seem to be pretty nice when you speak to them.
Actual service delivery wise, I can't fault it really. It's openreach broadband and it just works for me, as I imagine any other openreach provider would. When I signed up our line was disconnected at the street cabinet and they didn't send an engineer on the install date, but they rectified that within days (iirc) when I notified them I had no service on my go live date.
Their website's customer area is rubbish, it's basically nothing more than a page with your invoices on it, any customer service is pretty much undertaken by phone only. OH speaking of email actually, I did email them once recently and it took them 5 weeks to reply to that.
Ultimately I think I'd have the same experience on any openreach provider, I don't need their customer service as long as their equipment is working fine, and so the only time I should need to actually talk with them is to discuss contracts each year.
Price wise it's very good, and it's the reason I'm with them because I'm not paying more than £20 for internet from 10 years ago (24mbit). I'm on a retention deal for £15 a month for Fibre 55 (I can only get 24mbit max), when I initially signed up I used topcashback's broadband comparison site which gave something like a £72 cashback at the time, so definitely look into that.
One thing to be aware of: back when I signed up they add two extra charges to the bill which you had to contact customer services to get out of, first was a £5 kaspersky subscription and the other was a £3 (or was it also £5, can't remember) "onestream assured" subscription which was a technical support type thing where they'd help you with your computer issues.
Lastly they give you the passwords required to configure PPPoE if you have your own router just incase that interests you.
If you've got any questions just ask but I think I've covered most of it.
Edit: Just realised the dates on this thread, it might help
@Martynt74 instead.
