Asus fried motherboards

The reddit thread discussing Asus warranty is eye opening. So many people posting their experiences with Asus warranty.... And it's not good reading lol.
warranty for the product means your protected unless your country for some reason dont protect its citizens from hardware purchases.
its a NON ISSUE.
 
warranty for the product means your protected unless your country for some reason dont protect its citizens from hardware purchases.
its a NON ISSUE.

Your faith in warranties is wildly misplaced. If it is in the first year you are able to return to seller but after than you have to deal with the manufacturer and a lot of them will just ghost you and you will never get a resolution.
 
OK it is hard to advise when I do not have the same mobo to test with but I would say run Prime95 large FFT (or whichever one says stresses the memory) and whilst that is running have hwinfo open and check the Vsoc value. If the Vsoc is below 1.3 whilst running Prime 95 then you are ok, if it is over 1.3 then go back into the bios and disable auto voltage controls and try to limit it that way then retest , if still over 1.3 then lower the Vsoc in bios again.

I rewatched the vid and they mentioned Vddio but did not say what to do about it, I would just lower it by 0.1v and see what happens, if all stable leave it like that until a new stable bios is available from Asus.

Ran prime95 for 30 mins,

CPU vddr soc was 1.24v
CPU soc was 1.296v though I did see a momentary blip show 1.306v for a split second

Dram vddq bounced between 1.35 and 1.365, but was mostly 1.35.

Looking at the bios the CPU is temp limited to 80c. Which it reached and stayed at with clock speeds stable 5.25ghz for the whole duration.
 
That looks pretty much OK. With all the other vendors being able to run Vsoc at 1.2-1.25V I would lower it 0.1v and then retest. If you are still stable then no harm in running at a lower voltage.
 
That looks pretty much OK. With all the other vendors being able to run Vsoc at 1.2-1.25V I would lower it 0.1v and then retest. If you are still stable then no harm in running at a lower voltage.

So I've lowered it to 1.18v

Running prime again and have the following

Dram vddq is now bouncing between 1.335 & 1.35v

CPU vddr soc is constant 1.17v

CPU soc is now constant 1.216v

Temps are hovering around 79.2 - 80.1 degrees whereas before it was a dead 80.1 which is the temp limit.

Clock speeds are around 5065ghz (clock speeds were wrong in my previous post they were 5025ghz not 5.25ghz)

Ran for 30 mins so far will leave it for a few hours to make sure it's definitely stabke
 
Beware Guys. I had a strange issue with Asus Tuf gaming x570 pro wifi Mobo. My 2nd MVMe drive which use as the boot drive disappeared sometimes. it's now shoing in Bios too. I had to use a fan hub to power my 140mm phanteks fans. Now it's sorted. I guess Asus Mobos has power management issues. I won't buy Asus again.
 
Ok it is great news that you can run with that low a Vsoc but I do owe you an apology. I actually ment lower it by 0.01V so a change from 1.28 to 1.27, I got my decimal point in the wrong place. Whilst this is my error it is good news that the mobo is working just fine with a lot lower voltage and if you do get some instability you have a lot of room to play with and can tweak till you are happy.

Prime95 is a great tool but even if it is totally stable in that you may still be unstable in some games. If you do crash on some scenarios where you did not before then to low a soc voltage for the memory is a good place to start.

Your experience is why I am actually angry with Asus. In the majority of cases there is just no need for such high voltages but Asus just push the voltage high so that they do not have to test as much, it is a lazy approach.
 
Ok it is great news that you can run with that low a Vsoc but I do owe you an apology. I actually ment lower it by 0.01V so a change from 1.28 to 1.27, I got my decimal point in the wrong place. Whilst this is my error it is good news that the mobo is working just fine with a lot lower voltage and if you do get some instability you have a lot of room to play with and can tweak till you are happy.

Prime95 is a great tool but even if it is totally stable in that you may still be unstable in some games. If you do crash on some scenarios where you did not before then to low a soc voltage for the memory is a good place to start.

Your experience is why I am actually angry with Asus. In the majority of cases there is just no need for such high voltages but Asus just push the voltage high so that they do not have to test as much, it is a lazy approach.

Oh ha ha, my bad.

I've now upped it to 1.2v (not for any particular reason it seemed stable enough, but looking about people saying to set between 1.2 and 1.25 so just erring on side of caution to not have any stability issues) and the soc on hwinfo is showing 1.24v so I'll leave it at that. Clock speeds are now upto a constant 5.2ghz aswell definitely right this time) and temps are same as the lower voltage.

Really appreciate your help, I'm a bit new to all this playing with voltages and bios stuff, never needed to get involved in it before
 
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The reddit thread discussing Asus warranty is eye opening. So many people posting their experiences with Asus warranty.... And it's not good reading lol.

Yeah Asus have always been a scummy company to deal with. Asus tax for average quality products was bad enough but this now takes the mick, atleast Asus are finally getting the recognition they deserve.
I used to work for a computer company, Asus were always a nightmare to deal with. If we had a warranty issue they would almost always try and say we did it. When if you've watched the Jay video above you can clearly see they send out damaged products quite regularly. Gigabyte where always great to deal with and would generally swap out products under warranty without asking questions
 
My b iggest gripe with Asus over this whole affair is that even if your stick SOC to 1.25v manually in the bios and it shows as 1.25v and on hwinfo, its actually using 1.31v and still over AMD spec. Thats unforgivable.
 
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But this only seems to effect AMD platform..

From what I've read so far it could be AMD playing fast and loose with their specs, or motherboard manufacturers doing likewise within the parameters of AMD spec when designing Bios...

It's all still a bit unclear as to where the fault actualy resides?
 
But this only seems to effect AMD platform..

From what I've read so far it could be AMD playing fast and loose with their specs, or motherboard manufacturers doing likewise within the parameters of AMD spec when designing Bios...

It's all still a bit unclear as to where the fault actualy resides?

I was under the impression The fault is within the bios provided by AMD / American megatrends, and asrock, MSI and gigabyte have all recently released new bios to counter the potential issue.

I think the issue with Asus is that the safety devices on their motherboards basically don't work and the voltages being sent to the soc aren't accurate.

They also didn't help themselves by releasing them unreleasing a bios and trying to get out of warranty claims
 
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warranty for the product means your protected unless your country for some reason dont protect its citizens from hardware purchases.
its a NON ISSUE.

Like Dave in the other thread you might find it isn't such a "non-issue" if you have to rely on Asus for an RMA, in fact you'd most likely be in for a rude awakening - I'm not sure if they handle all PC components but look up the company they use for warranty work for many Asus products in the UK LetMeRepair - the consumer reviews are dire.

I'm not actually sure who handles PC component RMAs in the UK for Asus currently, a few people have said they've been told to go back to the retailer, but there are no shortage of people posting online of poor experiences with it.

Asus will often say one thing and do another and you'll have a uphill battle getting recourse if you run into that despite the law.
 
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Asus has had horrendous CS for years, who remembers their many cashback debacles?

I seem to remember them sending out dodgy or misspecced laptops awhile back and then never resolving the issues too.

I wouldn't touch them with a ten foot pole held by someone else at this point.
 
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Like Dave in the other thread you might find it isn't such a "non-issue" if you have to rely on Asus for an RMA, in fact you'd most likely be in for a rude awakening - I'm not sure if they handle all PC components but look up the company they use for warranty work for many Asus products in the UK LetMeRepair - the consumer reviews are dire.

I'm not actually sure who handles PC component RMAs in the UK for Asus currently, a few people have said they've been told to go back to the retailer, but there are no shortage of people posting online of poor experiences with it.

Asus will often say one thing and do another and you'll have a uphill battle getting recourse if you run into that despite the law.

They also look after asrock
 
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