Unhappy customer

Many moons ago my dad had a colleague who owned an EK9 which was fairly exotic at the time to those who knew. He left it at the local dealer for some work thinking it was in safe hands. Whilst on a night out in the same town his own car passed him (well into the night) bouncing off the rev limiter. They were out doing laps around town showing off and driving like the youth do.

I believe he took them to the cleaners over it citing unseen fatigue on the car and questions about future reliability plus trusting any work done on the back of it.
 
Spleen Sauce said:
Similar happened when my Golf R was in at VW for a service, I always reset the trip computer when I drop it off and take a photo of the mileage. Got it back with 15 miles extra on the clock with an average MPG of 14mpg… they completely denied the whole lot so I showed them the history from the tracker they didn’t know was installed. Absolutely trashed up and down the dual carriage way and the M4, had been to KFC and at one point hit 115 mph.

They used CCTV to find out who did it and fired them. Service and MOT cost refunded. I’ll still never take it back there ever again.
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Do not blame you mate that's way worse than mine I shudder to think how fast they went on my RS to do an oil service (approx 1 hour + jetwash it + dry it + cover 8 miles in 1.5 hours :eek: ). Do not think I would ever use any dealer ever again even before that I was not keen to use them....and they wonder why they have such a bad rep :rolleyes:
 
Bunka said:
Out of interest, what prep have you wanted/needed to do?
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Well I needed to go into the parts department to order a new front wheel, which was £1600. This could not be done over the phone. I had also not visited the dealership before, so wanted to check them out, see what their environment was like, how cars were turned out etc. Reviews seemed on the better side of Mercedes but we all have different things we look for.

When I booked the service, like most dealers these days, I went into a contact centre who then spoke with the dealership on my behalf. That is something I dislike as I prefer to build an 'understanding' with the service manager team as over time it makes sense to do so. I also wanted to add a couple of items to the list to be looked at on service and doing that via the contact centre is frankly painful, so wanted to discuss those direct with the garage. I ended up speaking with the service manager, good guy who understood why I wanted to speak to him, though amazingly that was done over the phone as I left.

I have a loan car booked, but I changed the day (by 1 day) and I wanted to double check the car was going to be there (as it's a 1 hour away from home) and also wanted to discuss alignment (they are waiting for their new alignment machine and we agreed taking it to local Kwik Fit was not something I was happy with. Same as not washing the car, not overfilling the oil (that has happened at both previous services at Macclesfield Mercedes) and a few other things I expect.

All delivered in a light manner, not a lecture as that gets you nowhere, but I want them to know what good looks like to me and that they should not rush to finish. If they need more time to do it right, take that time. etc.
 
Yes, we have created the ultimate driving machine using our decades of experience, the finest engineering skills and the best technical construction. Using only the best known materials to man we are happy to crown our latest vehicle the Lamborghini Huracan Performante!

Bloke on the internet: perf
 
Diddums said:
Yes, we have created the ultimate driving machine using our decades of experience, the finest engineering skills and the best technical construction. Using only the best known materials to man we are happy to crown our latest vehicle the Lamborghini Huracan Performante!

Bloke on the internet: perf
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Oh is that what it means? I thought he'd just farted.
 
Housey said:
Well I needed to go into the parts department to order a new front wheel, which was £1600. This could not be done over the phone. I had also not visited the dealership before, so wanted to check them out, see what their environment was like, how cars were turned out etc. Reviews seemed on the better side of Mercedes but we all have different things we look for.

When I booked the service, like most dealers these days, I went into a contact centre who then spoke with the dealership on my behalf. That is something I dislike as I prefer to build an 'understanding' with the service manager team as over time it makes sense to do so. I also wanted to add a couple of items to the list to be looked at on service and doing that via the contact centre is frankly painful, so wanted to discuss those direct with the garage. I ended up speaking with the service manager, good guy who understood why I wanted to speak to him, though amazingly that was done over the phone as I left.

I have a loan car booked, but I changed the day (by 1 day) and I wanted to double check the car was going to be there (as it's a 1 hour away from home) and also wanted to discuss alignment (they are waiting for their new alignment machine and we agreed taking it to local Kwik Fit was not something I was happy with. Same as not washing the car, not overfilling the oil (that has happened at both previous services at Macclesfield Mercedes) and a few other things I expect.

All delivered in a light manner, not a lecture as that gets you nowhere, but I want them to know what good looks like to me and that they should not rush to finish. If they need more time to do it right, take that time. etc.
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And I'm sure he totally ignored you and had banter with the grease monkeys about you once you were out of ear shot.
 
Diagro said:
And I'm sure he totally ignored you and had banter with the grease monkeys about you once you were out of ear shot.
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Sure is the wrong word, guessing the right one.

He could well do of course, but I am kinda ok at life stuff as I've been doing a long time. Don't have all the answers of course (for I am not female) but happy to make my own judgements. I answered because I was asked. You are free to do what you please with your motor, whatever makes you happy. :)
 
Housey said:
Well I needed to go into the parts department to order a new front wheel, which was £1600. This could not be done over the phone. I had also not visited the dealership before, so wanted to check them out, see what their environment was like, how cars were turned out etc. Reviews seemed on the better side of Mercedes but we all have different things we look for.

When I booked the service, like most dealers these days, I went into a contact centre who then spoke with the dealership on my behalf. That is something I dislike as I prefer to build an 'understanding' with the service manager team as over time it makes sense to do so. I also wanted to add a couple of items to the list to be looked at on service and doing that via the contact centre is frankly painful, so wanted to discuss those direct with the garage. I ended up speaking with the service manager, good guy who understood why I wanted to speak to him, though amazingly that was done over the phone as I left.

I have a loan car booked, but I changed the day (by 1 day) and I wanted to double check the car was going to be there (as it's a 1 hour away from home) and also wanted to discuss alignment (they are waiting for their new alignment machine and we agreed taking it to local Kwik Fit was not something I was happy with. Same as not washing the car, not overfilling the oil (that has happened at both previous services at Macclesfield Mercedes) and a few other things I expect.

All delivered in a light manner, not a lecture as that gets you nowhere, but I want them to know what good looks like to me and that they should not rush to finish. If they need more time to do it right, take that time. etc.
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Did you at least get new undertrays fitted during all this?
 
Diddums said:
Did you at least get new undertrays fitted during all this?
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They promised to give me a special parking bay, like the footballers and said if I posted about it to my 'followers' I might get an invite to the 'special' room for players......or was it playa's, I'm not sure. I am in there tomorrow, I believe they have been struggling to find 'my' colour red for the carpet, but sure it'll be sorted for tomorrow, Dave the washer assured me.
 
Housey said:
They promised to give me a special parking bay, like the footballers and said if I posted about it to my 'followers' I might get an invite to the 'special' room for players......or was it playa's, I'm not sure. I am in there tomorrow, I believe they have been struggling to find 'my' colour red for the carpet, but sure it'll be sorted for tomorrow, Dave the washer assured me.
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Ah yes, the SpEsHuL parking bay. Do they give you a complimentary colouring in sheet and some crayons for the wait?
 
Diddums said:
Ah yes, the SpEsHuL parking bay. Do they give you a complimentary colouring in sheet and some crayons for the wait?
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They've not mentioned the crayons (after the last time...which I never like to talk about) but I am now excited.
 
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