Bought a used car from a dealer, it's got a major issue.
- Thread starter Iamzod
- Start date
The Jag diesels are very unreliable, much like the BMW diesels and have chain issues mostly.
I thought 12k was cheap for an xe as was looking at buying one myself, then I read it was diesel.
The petrol engines are fine and seem to be very reliable, which is why they hold such a premium over diesel versions.
The dealer if it is not a jlr dealer will likely advise you to go through their independent warranty company, which most likely will reject the claim, usually they find a loophole with the servicing and lack of an invoice as proof (which my understanding is dealers cannot provide paperwork with previous owner details on due to gdpr).
Have you spoken to the dealer yet?
Depending how "independent" the dealer is will depend on how helpful they will be .
If it was purchased from a dealer such as big motoring world you will have more chance of a suitable outcome or a refund.
If it's dodgy Dave's independent trading then be prepared for a large battle.
But this is all circumstantial need to speak to dealer and see what they say
I thought 12k was cheap for an xe as was looking at buying one myself, then I read it was diesel.
The petrol engines are fine and seem to be very reliable, which is why they hold such a premium over diesel versions.
The dealer if it is not a jlr dealer will likely advise you to go through their independent warranty company, which most likely will reject the claim, usually they find a loophole with the servicing and lack of an invoice as proof (which my understanding is dealers cannot provide paperwork with previous owner details on due to gdpr).
Have you spoken to the dealer yet?
Depending how "independent" the dealer is will depend on how helpful they will be .
If it was purchased from a dealer such as big motoring world you will have more chance of a suitable outcome or a refund.
If it's dodgy Dave's independent trading then be prepared for a large battle.
But this is all circumstantial need to speak to dealer and see what they say
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On a sort of related note I've just bought a Kia ceed GT from a Kia main dealer 5 minutes down the road from me.
The car wasn't in a typical main dealer state when viewed and I was in the process of telling the guy I wasn't interested but the dealer told me to point out all the flaws and they would get them rectified and if they done this would I then purchase the car. I thought it was fair as it saved me traveling around looking at cars in time I frankly just don't have available to me, they were a main dealer and they were so close to me should there be any issues.
Some of the flaws would have been sorted by then as part of their PDI process anyway, like the Tpms sensor tear on the seat bolster and alloy wheels.
But my issue was rust, the front inner arches were starting to fail and the boot strut hinge was rusty, was also rusting around the bottom of the rear window.
Was supposed to have all been sorted prior to me collecting the car but wasn't, I agreed to take the car and book it in to have the remaining work sorted out.
It's been a battle all week to get a result, for some reason I was caught in the middle of 2 departments fighting about responsibility, one said there was no such agreement the other said there was, my saving grace was the salesman backed everything up in an email (though I fear he will get a telling off upon his return from holiday) in the end I threatened them with breaking terms of contract and they had until midday yesterday to approve the works otherwise I would be returning the car for a full refund plus the costs of the floor Matt's I purchased and the full tank of fuel and the inconvenience of being left without a car.
At 11.30 I had a response the works was approved and they were trying to source a loan car for me as they need a minimum of 2 weeks to rectify the works aswell as sort some other issues that have come up in the less than a week I've owned it.
Due to this and the other issues that have come up since I've owned the car (less than a week) I have requested they advise what inspections they undertake to make a Kia an assured Kia car as the quality of the vehicle and the service since worth the additional cost (car was at the high end of vehicles value). As yet I've yet to have a response to this
The car wasn't in a typical main dealer state when viewed and I was in the process of telling the guy I wasn't interested but the dealer told me to point out all the flaws and they would get them rectified and if they done this would I then purchase the car. I thought it was fair as it saved me traveling around looking at cars in time I frankly just don't have available to me, they were a main dealer and they were so close to me should there be any issues.
Some of the flaws would have been sorted by then as part of their PDI process anyway, like the Tpms sensor tear on the seat bolster and alloy wheels.
But my issue was rust, the front inner arches were starting to fail and the boot strut hinge was rusty, was also rusting around the bottom of the rear window.
Was supposed to have all been sorted prior to me collecting the car but wasn't, I agreed to take the car and book it in to have the remaining work sorted out.
It's been a battle all week to get a result, for some reason I was caught in the middle of 2 departments fighting about responsibility, one said there was no such agreement the other said there was, my saving grace was the salesman backed everything up in an email (though I fear he will get a telling off upon his return from holiday) in the end I threatened them with breaking terms of contract and they had until midday yesterday to approve the works otherwise I would be returning the car for a full refund plus the costs of the floor Matt's I purchased and the full tank of fuel and the inconvenience of being left without a car.
At 11.30 I had a response the works was approved and they were trying to source a loan car for me as they need a minimum of 2 weeks to rectify the works aswell as sort some other issues that have come up in the less than a week I've owned it.
Due to this and the other issues that have come up since I've owned the car (less than a week) I have requested they advise what inspections they undertake to make a Kia an assured Kia car as the quality of the vehicle and the service since worth the additional cost (car was at the high end of vehicles value). As yet I've yet to have a response to this
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Buying a car with rust issues is like buying a puppy with distemper, reject the damned thing, at best they'll fake it up and it'll be back again in no time. De rusting a Kia? Not gonna' happen.
It's JCT600, so fairly large.
Already spoken to them 3 times yesterday & they have asked for the info the independent specialist gave me including the repair quote, so i've sent that & some stuff they gave me that the software spat out stating timing chain fault detected.
It's got a full Jaguar history & was supposedly jaguar approved, I can see they prepped it for sale as there is some stuff in the online service history & when I set up the app it also appears to have "Jaguar assist" paid up until next year.
It does have a warranty, but i'm ignoring it & using the consumer rights act as i've had it under 30 days. There is no finance, I put £250 on a credit card & paid the rest via Visa Debit.
Good news if you have done it on credit card too, you could section 75 it if they refuse to accept the return and credit card should cover full amount.
German is most definitely not reliable
The jags are fine as long as don't do diesel.
With all these brands it's the diesels that are the problematic engines.
BMW chains fail left right and centre, vw oil pumps shear from the shaft, Volvo were at one point using PSA 1.6hdi engines which are terrible, not sure if they used the 2.0 ford diesels which are just as terrible
Ford's latest diesel engines have wet belt failures, chain failures and oil pump failures very common, our ranger at work has done 35k and it's already had all 3 done and 3 weeks ago the crank snapped. Spoke to ford and our vehicle has 36 pages of warranty history already with ford and it's only just 3 years old.
Modern Diesel engines are quite literally the devil's work made to make you poor
I'm sure they'll see you right then. Obviously they'll want to do their own checks to cover themselves, but at least they aren't fobbing you off
It'll be fine, I'll swap it in 3 years it's not major just starting to seep through in the edges where the paint is thinner
Had a similar thing on our Audi we still have, lasted 10 years before we had to do something about it again.
Soldato
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I'd consider it as a warning shot and your get out of jail free card to swap for a petrol one if you like an XE.
There is a thread on Pistonheads where someone rebuilt the engine in a F-Pace, gives a good bit on insight on the engine issues. The internal wear on what was a fairly new car was high it then had folk coming in left right and centre with their tails of engine failures.
There is a thread on Pistonheads where someone rebuilt the engine in a F-Pace, gives a good bit on insight on the engine issues. The internal wear on what was a fairly new car was high it then had folk coming in left right and centre with their tails of engine failures.
So did I, until it was done and I started to discover all sorts of electrical gremlins a few months down the line
Probably unlucky, but the hassle of constantly returning the car to get faults fixed that only emerged in really specific driving circumstances became a complete burden and I had already decided I had bought the wrong car by this point.
Car with a new engine, installed by someone competent and trusted I agree could be quite a good thing. Flung in by a main dealer as quickly as possible....maybe maybe not.
For what it's worth I really like the XE but I would still just cut my losses at this point if there is any sign of major future work
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Biggest myth. BMWs have had timing chain issues for ages, Volvo VEA diesel engines had an oil control ring issue so they burnt oil for fun, Japanese cars just rust. JLR are another level of crap to be fair.
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The 2.0 diesel Ingenium engine in our Discovery Sport was terrible for oil dilution due to a badly designed DPF, the Ford derived 2.2 is miles better in every regard bar noise.
I'd be avoiding anything with a 2.0 of 3.0 JLR diesel which is outside of the first 3 years waranty.
I'd be avoiding anything with a 2.0 of 3.0 JLR diesel which is outside of the first 3 years waranty.
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DId you stick to the official (ridiculous) service schedule? I was planning on an oil change every 8k max whereas I think officially the schedule is something stupid like 20k miles/2 years.
Spoken to them again in the last hour & they say they are exploring options for me but they will fully refund me if that's what I want, so fair play to them for not being a pain to deal with.
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Because I wanted an independent opinion, plus they offered to plug it in & do the diagnostics for £0.
So every time you get a warranty issue with your approved used Jaguar you'll first take it to a random garage?
The whole point in being approved used is for the warranty - which may cover this issue anyway?
So every time you get a warranty issue with your approved used Jaguar you'll first take it to a random garage?
The whole point in being approved used is for the warranty - which may cover this issue anyway?
The consumer rights act gives more protection up to day 30. So yes, i needed evidence on day 26 of ownership & they got me in the same day.
It's a better option driving 11 miles to a local specialist than it is 2 and a half hours to where i bought it.
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You can take it to any Jaguar dealer (I assume). Better to try and deal with them where possible.
Yep, happy to now i've got my ammunition.
Caporegime
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Nope, if you did that I suspect you would see some horrific bearing wear.
Ours ended up needing an oil change every ~3,000 miles, LR covered the cost initially but once 3 years old it was our problem, JLR extended warranty wouldn't cover it, so we binned off the car.
Take the refund imho.
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3000 Miles, that's pretty ridiculous!
What was your usage like, short journeys?
I can do the changes myself for next to no cost, not sure I want to be doing it every 3 months mind you, that'd get old very fast.