Last edited:
Where do I stand legally?
- Thread starter Diddums
- Start date
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
I still think this.
The consumer car industry just seems like a complete shower now. I'm not sure if fleet customers get a different experience but as a regular punter it really doesn't give the impression of a customer focussed environment. Even getting my company car serviced I find I'm casting a wider and wider net to try and find a main dealer that isn't a complete PITA to deal with. In fact, last time round even doing a 50 mile round trip out of my way to go to a dealer I thought I could trust ended up with the car coming back with the paint feeling odd down one panel and the roof bars now a weird mottled mess. I can only surmise that they coated it in super strong TFR then forgot about it when "cleaning" it.
There are still good franchises out there. My dad seems to get on well with his local Toyota dealership. He seems to take his Avensis in every 6 months with a duff washer jet and every time they apologise, sort it and valet the car.
Hopefully as the agency model takes off the cowboys will be run out of business.
There are still good franchises out there. My dad seems to get on well with his local Toyota dealership. He seems to take his Avensis in every 6 months with a duff washer jet and every time they apologise, sort it and valet the car.
Hopefully as the agency model takes off the cowboys will be run out of business.
Last edited:
I always go ha ha NO when the dealers suggest replacing wipers - usually £66. I can buy better quality ones than they use for less than £20 and fit them in less than 5 minutes :s
I often wonder if there’s a market for a dealership that actually cares what they put on the forecourt? Decent tyres, fixing all the issues and having few issues due to this when customers buy. Only issue I can see is actually selling the cars when they’re £1-£3k more than the cheapest dross on the market but they all have landsail tyres and haven’t been serviced and have three months MOT left.
Same way as a tyre place that actually keeps a good selection of premium tyres in stock so you can arrive and get a Michelin, Good Year or Continental fitted without having to wait days or order it online. I guess the market is full of mums in Jukes and Qashqai’s picking the cheapest out of ignorance and/or price.
Same way as a tyre place that actually keeps a good selection of premium tyres in stock so you can arrive and get a Michelin, Good Year or Continental fitted without having to wait days or order it online. I guess the market is full of mums in Jukes and Qashqai’s picking the cheapest out of ignorance and/or price.
Last edited:
You’ve already been pumped once, why let them them change the wipers and give you another seeing to?? That’s just bending over and gleefully taking it, then complaining about it after the event.
I think most folk in your situation would have been telling them to jog on at the suggestion of them changing the wipers.
I think most folk in your situation would have been telling them to jog on at the suggestion of them changing the wipers.
The Nissan dealer I use a lot at the moment is more towards that way than not, but they don't go full on - for example they won't sell a car with **** tyres on it though mostly use Nexen or Avon :s if you are prepared to pay for it I expect most dealers will do (or even do at all :s) a more extensive health check and do any work which might need doing within the next year or so (beyond the nominal level) and/or upgrade stuff like the battery when preparing it for handover. The one I use will do 2 additional levels of checks if you are prepared to pay when buying from £39 for a basic check for anything obvious and IIRC £79 for a more comprehensive check.
Last edited:
Why should you pay extra to check the stock they want to sell you is good enough to buy? Shouldn't a main dealer be properly preparing these cars for sale?
I've never had to pay extra for checks on a car I've bought from a retailer.
It's not, because most people NEED their car, so anything which means they're going to be without it for X days is a massive inconvenience - more so than dealing with a minor fault.
Because they can get away with it. Because they know for every instance that a) there is actually a fault which would be picked up in the checks and b) the customer can actually be bothered to go through the process to get them to fix it (which they almost certainly make as difficult as possibly), there will be significantly more where the checks show nothing or the customer can't be bothered.
In some ways you can say that but it is additional to the normal level of checks the industry/consumers have decided is acceptable :s it is also a service they offer to cars not brought through them and includes a video health check, etc. and more information on the state of stuff rather than just say it's "fine" i.e. estimation of how many miles might be left on brakes or whatever (depending a bit on the level you pay for).
EDIT: The basic level isn't great value (though it isn't that expensive) if doing it on a car bought through them as some of the included stuff is done anyway on a car they prepare for sale.
Last edited:
Oh I've already been throwing my toys out the various reviewsite prams. And emailed the director, twice. No response.
2018 Cooper hatch. Chilli pack obvs, we're not plebs.
I specifically asked them to do the wipers as the driver's side was falling to bits. Also, as this is my wife's car, I just want it done right, no messing about. I spent enough years on my back under cars
Are we still talking cars here.
Perhaps. If you're looking for work, send me your onlyfans links.
So you can’t really moan then about the cost - surely you knew they’d fist you?! Also, it’s wipers - no need to spend any time on your back under the car
Last edited:
So you can’t really moan then about the cost - surely you knew they’d fist you?! Also, it’s wipers - no need to spend any time on your back under the car
Ofc I knew that, I literally went in asking for it. That being said, I do find myself wondering which car has the shortest floor ---> wiper distance to see whether I can change a wiper on my back.
O/T slightly
When I placed a deposit on a car last year prior to it's AUC checks via a main BMW dealer up in Scotland, the car was then found to have had a remap in it's previous life, and therefore couldn't be sold to me anymore as an AUC. It was subsequently slapped onto the same dealer groups MINI website at the same price with their "premium" warranty, not as an AUC, and was snapped up within a few days by someone.