Gigabyte 3080 RMA question

[Gaskie]

Hi all,

I'm sorry if this isn't the right place to post, but my Google searching brought up some useful threads on this forum and I wanted to gauge opinion on my issue to help me decide what to do next.

I bought a Gigabyte RTX 3080 in February of 2021 from Currys (don't judge me, they were close to impossible to get hold of at the time and I paid a non-inflated price!). For some time (probably close to a year now), I've had on and off issues. To briefly summarise:

Each of my 3 monitors will occasionally flash black for a second or two. Mostly they come back to life, occasionally they do not. One monitor goes, then a second, then the third and I get a total lockup.
I get occasional graphical artefacts on my screen
Games will regularly exit without warning, and I receive a significant number of event log errors for nvlddmkm, with a couple of pieces of information:

\Device\Video3
Graphics Exception: ESR 0x52e730=0x30009 0x52e734=0x4 0x52e728=0xf812b60 0x52e72c=0x1104

\Device\Video3
Graphics SM Global Exception on (GPC 5, TPC 4, SM 0): Multiple Warp Errors

\Device\Video3
Graphics SM Warp Exception on (GPC 5, TPC 3, SM 0): Illegal Instruction Encoding

\Device\Video3
Resetting TDR occurred on GPUID:100

My PC specs are:

Windows 11
12900k
Corsair CP-9020140-UK HX1200 PSU
32GB Corsair DDR5 (CMK32GX5M2B5600C36)
Gigabyte Aorus Z690 Pro Motherboard


So far, I've tried:

Disabling XMP
Testing entirely new RAM
A new PSU (this was a pain in the bum as you can imagine)
Full DDU cleaning of drivers including safe mode and all the usual shenanigans
Various other fixes relating to nVidia driver settings that I've seen mentioned on Reddit
Undervolting the GPU
Ensuring there's no overclocking going on (I'm not really in to this but wanted to check anyway)
Complete OS reinstall
Probably a ton of other stuff that I can't think of off the top of my head

So this brings us up to today and I'm trying to either get the card repaired or replaced because at this point I'm out of ideas. I raised a ticket with Gigabyte, but they told me to deal with Currys. As you might expect I have absolutely zero faith in the ability of anyone who works at Currys to correctly troubleshoot, diagnose and repair/replace my GPU and I expect them to take significant time to do anything. I'd much rather go direct to Gigabyte to get the card checked out. Does anyone have experience of this and could perhaps offer some advice? If all else fails I'll accept my fate and take it into my local Currys!

Thanks.

 

[faceman123]

Hi all,

I'm sorry if this isn't the right place to post, but my Google searching brought up some useful threads on this forum and I wanted to gauge opinion on my issue to help me decide what to do next.

I bought a Gigabyte RTX 3080 in February of 2021 from Currys (don't judge me, they were close to impossible to get hold of at the time and I paid a non-inflated price!). For some time (probably close to a year now), I've had on and off issues. To briefly summarise:

Each of my 3 monitors will occasionally flash black for a second or two. Mostly they come back to life, occasionally they do not. One monitor goes, then a second, then the third and I get a total lockup.
I get occasional graphical artefacts on my screen
Games will regularly exit without warning, and I receive a significant number of event log errors for nvlddmkm, with a couple of pieces of information:

\Device\Video3
Graphics Exception: ESR 0x52e730=0x30009 0x52e734=0x4 0x52e728=0xf812b60 0x52e72c=0x1104

\Device\Video3
Graphics SM Global Exception on (GPC 5, TPC 4, SM 0): Multiple Warp Errors

\Device\Video3
Graphics SM Warp Exception on (GPC 5, TPC 3, SM 0): Illegal Instruction Encoding

\Device\Video3
Resetting TDR occurred on GPUID:100

My PC specs are:

Windows 11
12900k
Corsair CP-9020140-UK HX1200 PSU
32GB Corsair DDR5 (CMK32GX5M2B5600C36)
Gigabyte Aorus Z690 Pro Motherboard


So far, I've tried:

Disabling XMP
Testing entirely new RAM
A new PSU (this was a pain in the bum as you can imagine)
Full DDU cleaning of drivers including safe mode and all the usual shenanigans
Various other fixes relating to nVidia driver settings that I've seen mentioned on Reddit
Undervolting the GPU
Ensuring there's no overclocking going on (I'm not really in to this but wanted to check anyway)
Complete OS reinstall
Probably a ton of other stuff that I can't think of off the top of my head

So this brings us up to today and I'm trying to either get the card repaired or replaced because at this point I'm out of ideas. I raised a ticket with Gigabyte, but they told me to deal with Currys. As you might expect I have absolutely zero faith in the ability of anyone who works at Currys to correctly troubleshoot, diagnose and repair/replace my GPU and I expect them to take significant time to do anything. I'd much rather go direct to Gigabyte to get the card checked out. Does anyone have experience of this and could perhaps offer some advice? If all else fails I'll accept my fate and take it into my local Currys!

Thanks.

i would have thought gigabyte do direct RMA's

 

[Marine-RX179]

So this brings us up to today and I'm trying to either get the card repaired or replaced because at this point I'm out of ideas. I raised a ticket with Gigabyte, but they told me to deal with Currys. As you might expect I have absolutely zero faith in the ability of anyone who works at Currys to correctly troubleshoot, diagnose and repair/replace my GPU and I expect them to take significant time to do anything. I'd much rather go direct to Gigabyte to get the card checked out. Does anyone have experience of this and could perhaps offer some advice? If all else fails I'll accept my fate and take it into my local Currys!

I know Currys does not have the best reputation, but if they would accept your card, most likely they will not be the one fixing it but instead go through the RMA process with the manufacturer (Gigabyte in this case).

And if they can not resolve the issue within 28 days, they should issue you with a refund. There's no harm in checking with them and see what they say.

I once have had fault with a Lenovo laptop purchased from them and they sent it off to Lenovo for RMA, and then 28 days passed and it was still not fixed and I was offered a full refund.

 

[Gaskie]

Thank you, both.

i would have thought gigabyte do direct RMA's

I would have thought so too, but I'm unable to contact anyone directly and have to go through their eSupport site (who then redirect me to Currys).

I know Currys does not have the best reputation, but if they would accept your card, most likely they will not be the one fixing it but instead go through the RMA process with the manufacturer (Gigabyte in this case).

And if they can not resolve the issue within 28 days, they should issue you with a refund. There's no harm in checking with them and see what they say.

I once have had fault with a Lenovo laptop purchased from them and they sent it off to Lenovo for RMA, and then 28 days passed and it was still not fixed and I was offered a full refund.

I've spoken to Curry's and they'll take it in, if they do indeed send it back to the manufacturer then I'm more happy with it as an option. I just had visions of some college student poking and prodding around on my GPU and declaring it fit for purpose. Perhaps I'm being unfair .

I guess the question then becomes 'how do I live for up to a month without a GPU'! Something I'll need to deal with regardless of who takes the card off my hands.

 

[Tetras]

I guess the question then becomes 'how do I live for up to a month without a GPU'! Something I'll need to deal with regardless of who takes the card off my hands.

The graphics in your 12900K aren't honestly that bad, they are capable of some light gaming, think your motherboard only has one display output though, which could be awkward.

 

[Marine-RX179]

I guess the question then becomes 'how do I live for up to a month without a GPU'! Something I'll need to deal with regardless of who takes the card off my hands.

May be get a 2nd hand RX580 for around £60 as a temporary card and play some older games for now, and then after you got a replacement in a month or two you can put it back on the auction site and sell it at similar price you bought it, so after taking away the fees etc and it'd only cost you £10-£15 for "renting" the use of the card?

 

[Gaskie]

May be get a 2nd hand RX580 for around £60 as a temporary card and play some older games for now, and then after you got a replacement in a month or two you can put it back on the auction site and sell it at similar price you bought it, so after taking away the fees etc and it'd only cost you £10-£15 for "renting" the use of the card?

Aye, this is probably the sort of thing I'll consider in the short term. I'll get by somehow.

Worst case I'll yoink the missus' 3070 and plead ignorance.

 

[tommybhoy]

I doubt anywhere in the RMA chain they'll check for multimonitor problems.

Before you take it to Currys, I'd suggest running 1 screen to check for faults.

Speaking from experience my lad(and naturally it was left to myself to troubleshoot) was using 2 then 3 screens multi monitor on NV.

MM is far from bulletproof with the known issue of having to manually replug DP cables as being a fix for black screen problems.

 

[Marine-RX179]

I've spoken to Curry's and they'll take it in, if they do indeed send it back to the manufacturer then I'm more happy with it as an option. I just had visions of some college student poking and prodding around on my GPU and declaring it fit for purpose. Perhaps I'm being unfair .

Before hand the card over to them though, I think it would be best to take pictures of the condition of the card as well as the serial number on it (and the serial number on original 3080 box as we if that's what you are returning the card in) just in case.