To be fair, GivEnergy support proactively got in touch with me today, fixed the issue out of hours (I needed to manually power cycle the unit when I was at home) and explained that they caused todays issue when wrapping up one of the problem caused at commissioning.I couldn't honestly recommend Giv now as my top pick, I think they are just having too many issues, and as you said earlier you just want it to work you shouldn't have to be technical or even have to understand something you want as a turnkey solution.