Washer Dryer Has Died

AndyCr15 said:
Woo hoo!

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A little surprised at its first load, set to Eco and it's telling me 2 hrs 45 mins! That doesn't even include drying. I need to actually read the instructions...

**EDIT** It looks like 'Mixed Fabrics' is probably the one for me. 1 hr 21 plus drying.

**EDIT2** Educate me please people. I don't get muddy, a lot of my washing is from exercise (gym, cycling etc) and just day to day wearing things. How important is the pre-wash?
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On lightly soiled day to day clothes?

Skip the pre-wash altogether.
 
I've never used the prewash option on my machines and the clothes always come out clean.

As @Mercenary Keyboard Warrior said, the longer wash and dry times are something you'll have to get used to. But don't think the time you see is the time you'll get. If you put a small load in, the machine should reduce the time - a full load will probably use up the full time.

The smoked plastic on the front of the door would annoy me as I like to be able to see the washing slopping around to assure me that all is well.
 
Thought I'd give you a laugh and a tip if any of you experience my problem.
The Bosch washer broke after 10 years so we bought the Samsung.
The Bosch came out easy but trying to get that Samsung in the hole was a huge problem.
We have a small kitchen so the washer has to be pushed sidewards in front of the hole and then backwards into the hole which was impossible because the feet wouldn't slide on the floor.
Eventually I cut the plastic packing into the size of the washer base, put the washer on it and it did move but it would not go into that hole.
After about 2 hours of struggling I thought "**** this" and got hold of the washing up liquid and squirted loads of it in the gap above the washer hoping some would go down the sides while Mrs Sexy was shouting "What are you doing, what a mess?".
It basically slipped in one handed with that lubrication - ooh err :)

samsungwasher.jpg
 
SexyGreyFox said:
Thought I'd give you a laugh and a tip if any of you experience my problem.
The Bosch washer broke after 10 years so we bought the Samsung.
The Bosch came out easy but trying to get that Samsung in the hole was a huge problem.
We have a small kitchen so the washer has to be pushed sidewards in front of the hole and then backwards into the hole which was impossible because the feet wouldn't slide on the floor.
Eventually I cut the plastic packing into the size of the washer base, put the washer on it and it did move but it would not go into that hole.
After about 2 hours of struggling I thought "**** this" and got hold of the washing up liquid and squirted loads of it in the gap above the washer hoping some would go down the sides while Mrs Sexy was shouting "What are you doing, what a mess?".
It basically slipped in one handed with that lubrication - ooh err :)

samsungwasher.jpg
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Hope their QC has improved....I doubt their interest in post sales support has though.

Every product (apart from mobile div) I've had from them has failed in some way. The £2k+ fridge had to be replaced on delivery as the icemaker insert didn't fit :), the twin door seal/flapper on it's replacement has a failed spring. The TV died due to cheap capacitors, the robot vacuum wheel motor died, the 'addwash' washing machine main board died, then it's replacement's mini door fell apart. There's probably more, but I can't remember.

The mobiles worked forever (I've got working i5700, S, S2, S3, S5, S7 somewhere), mini PC from 2010 works if slowly, monitors are going strong after 10+ years.

They expanded Wronki and recently opened a new factory there, so hopefully they're better, but the opening few years were 'sub optimal' post Amica acquisition. Would be interesting if their spare parts availability is any better for product made in the last 5 years - hopefully you wont need it :)
 
wsurfa said:
Hope their QC has improved....I doubt their interest in post sales support has though.
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I posted above I was Quality Audit Technician at the Merloni company which were responsible for Creda, Hotpoint, Ariston, Indesit and others.
We also tested other makes/models on a weekly basis and Miele came top every week followed by Samsung and LG and I know because I gave the quality talks.
Things may have got worse obviously.
 
We've just had to replace a Hoover washing machine that only lasted just over 2 years.

We've gone with Bosch this time as we recently bought a Bosch dishwasher and were impressed with the build quality compared to the Whirlpool it replaced.

Miele products are incredible, but they're also 2-3 times the price of the equivalent Bosch or Samsung.
 
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SexyGreyFox said:
I posted above I was Quality Audit Technician at the Merloni company which were responsible for Creda, Hotpoint, Ariston, Indesit and others.
We also tested other makes/models on a weekly basis and Miele came top every week followed by Samsung and LG and I know because I gave the quality talks.
Things may have got worse obviously.
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I have that many Samsung products, not because I'm a glutton for punishment :), but because I worked for them in a regional role for about a decade. They may actually be getting better as they finally promoted a decent guy to SVP in HQ, he was a former regional CS head with a real understanding of post sales. He's in VD rather than HA, but at least the right people are being promoted, as opposed to just the professional bum kissers :)
 
darael said:
longer wash and dry times are something you'll have to get used to
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Tbf, I did an hour of drying and almost everything came out dry. With my old machine, it would be an hour, flap things about a little, maybe 1hr 40 next... then another hour to finish it off.
darael said:
The smoked plastic on the front of the door would annoy me
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Yeah, it does annoy me a little, but you can still see if things are moving, so not a huge issue.
wsurfa said:
Every product (apart from mobile div) I've had from them has failed in some way.
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To balance it slightly, I have a £2k American Fridge and a nice big TV, both about 10 years old and never a problem.
SexyGreyFox said:
We also tested other makes/models on a weekly basis and Miele came top every week followed by Samsung and LG and I know because I gave the quality talks.
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When I google'd 'most reliable washer dryer' I got an answer Samsung, LG and something else (maybe Miele as I didn't recognise it, so didn't remember it) so maybe they still are reliable (I hope). Can't find the google now though...
 
AndyCr15 said:
Tbf, I did an hour of drying and almost everything came out dry. With my old machine, it would be an hour, flap things about a little, maybe 1hr 40 next... then another hour to finish it off.

Yeah, it does annoy me a little, but you can still see if things are moving, so not a huge issue.

To balance it slightly, I have a £2k American Fridge and a nice big TV, both about 10 years old and never a problem.

When I google'd 'most reliable washer dryer' I got an answer Samsung, LG and something else (maybe Miele as I didn't recognise it, so didn't remember it) so maybe they still are reliable (I hope). Can't find the google now though...
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Good to hear they are more reliable in the last 5 or so years since I left. The issues with CS and post sales were endemic from the perspective of snr mgt (SVP and upwards) at the time I was there.

I just checked the Samsung website in HA, and it appears they now have a service manual for what would be the current version of my Addwash machine - which is a major improvement from only getting repair info from third parties (or in my case directly from the UK CS team when I had their contact details :) )

Finding spare parts or parts diagrams still seems a challenge at least compared to Bosch. I think I could rebuild my Bosch dishwasher from the spare parts catalogue. The same for for parents Neff dishwasher, but that's over 20 years old now, so I probably skip time if anything fails now.
 
I wonder if someone can help with regard to this prewash malarky. I've just put on the second load. The manual says, select your option and press pre-wash to enable prewash. So, if I don't press, it shouldn't right? So, I select Mixed and press 'Prewash' and a light comes on that the manual suggests I have selected to have a prewash. I press again, the light goes out. I press Start. Then, of the three lights/symbols I have Prewash flashing (saying this is the stage it's in) Main lit up and Dry not lit (the latter two as expected). Why is it prewashing?!
 
AndyCr15 said:
I wonder if someone can help with regard to this prewash malarky. I've just put on the second load. The manual says, select your option and press pre-wash to enable prewash. So, if I don't press, it shouldn't right? So, I select Mixed and press 'Prewash' and a light comes on that the manual suggests I have selected to have a prewash. I press again, the light goes out. I press Start. Then, of the three lights/symbols I have Prewash flashing (saying this is the stage it's in) Main lit up and Dry not lit (the latter two as expected). Why is it prewashing?!
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Have you tried just selecting mixed and not touching any other options? Or for a fast test you might have 'Speed14' option which you can use for small loads under 2kg
 
AndyCr15 said:
Yes, fairly sure that was my first load, I noticed it was prewashing which led to my question.
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Next time you wash a load, take note of the time when you turn the dial to the program. Then press the prewash button and see if the time changes - if it goes up, it's probably added a prewash, so the time should return to the first shown time if you press the prewash button again.

When looking through your machine's manual I noticed that it spins slightly faster on eco programs, probably to achieve the eco rating. For example on standard cottons it spins at 1450rpm and on cottons eco it spins at 1460rpm. You probably feel much difference as it comes out after the spin, but it might reduce drying times ever so slightly.
 
darael said:
Next time you wash a load, take note of the time when you turn the dial to the program. Then press the prewash button and see if the time changes
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I'm fairly sure it doesn't give a time until you start. You press start, it does a few tumbles (I assume to assess the load) and then tells you how long it will take.
 
AndyCr15 said:
I'm fairly sure it doesn't give a time until you start. You press start, it does a few tumbles (I assume to assess the load) and then tells you how long it will take.
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I suppose the only to find out which way the prewash button works is to start the machine off a couple of times while empty.

I've always known machines to have the prewash option disabled by default and you push the prewash button when you want to add a prewash stage.
 
Re. Samsung
wsurfa said:
Hope their QC has improved....I doubt their interest in post sales support has though.
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My 8+ year old Smasung Heat Pump dryer is still going strong (touches wood) and has been used more than an Amsterdam hooker.
 
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Everyone I ever speak to who has an all in one washer dryer has said they felt like it was a bit of a compromise to stand alone separates. Is that still the case or have they got good now? We have separates because the only washer/dryer we ever had was awful and I sent it back, but that was 10 years ago.
 
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