Selling 48" OLED TV - what courier to use to have insurance?

phinix

phinix

phinix

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I've been trying to find a courier who would give insurance for delivering TV.
I have a 48" OLED TV (LG CX) and so far cannot find any courier who would cover delivery with their insurance - all say that TVs are not covered.
How the hell shops deliver TVs - are they all not insured?
 
Baddass said:
i've always used UPS for sending monitors, never had an issue with them before. Monitors are covered with them anyway, but not checked TV's
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if they cover monitors, then definitely will cover TV - I need to check them, thanks.
 
aaronyuri said:
The telly isn't BNIB and the couriers won't risk it. Not sure there is an insured transport method for used tellies.
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But people must sell monitors and TVs ans somehow deliver them. Mine is actually new and have original box and its packed well, like from the shop.
Small monitors would be easier to pack securely, but TVs have their own boxes and are pretty sturdy inside. Simple "do not throw around" should be their suggestion ;)
 
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I have used parcel force for monitors with no problem. Sent one to Netherlands once and it was ok
 
only ever used UPS/DPD for this type of an item never had any problems but i know sending them fully insured in expensive like £100 and is a mine field of did you pack it right and was it working before you sent it
 
phinix said:
But people must sell monitors and TVs ans somehow deliver them. Mine is actually new and have original box and its packed well, like from the shop.
Small monitors would be easier to pack securely, but TVs have their own boxes and are pretty sturdy inside. Simple "do not throw around" should be their suggestion ;)
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They do, but it's mostly uninsured as you've seen by the lack of insurance.

In my experience, fragile means please destroy this item! :D
 
aaronyuri said:
In my experience, fragile means please destroy this item! :D
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its just like pc's i sold a few of my old pc's and always taken a hit on price as i wont post them.
only ever sent one and it got there ok but the buyer got home from work just as the delivery man was putting it behind the bin in the rain
but most pc get delivered like they have been in the washing machine. company's like PDP tell drivers to take care with OcUK pc's but when you post one and you not a massive contract holder there get zero poo's about your uninsured parcel
 
WARburton said:
only ever used UPS/DPD for this type of an item never had any problems but i know sending them fully insured in expensive like £100 and is a mine field of did you pack it right and was it working before you sent it
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I'm dropping the price of it by £200 just so delivery could be covered. But dont know how bad it would be.
I may deliver it myself...
 
I've been using DPD recently. I always knew they were the best (usually good stuff gets sent by DPD), but assumed they'd cost a fortune to send thing. But I've recently sent some big/heavy things with compensation up to £1k for only £12.65. I love that you can just book it and take it to a drop off point where they print the label, saves a lot of hassle.

I think the maximum length of the parcel is 100cm though.
 
Baddass said:
i've always used UPS for sending monitors, never had an issue with them before. Monitors are covered with them anyway, but not checked TV's
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Same experience as me, I only use UPS for monitors, helps they're willing to collect bigger than normal boxes if you'll pay the cost also.
 
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I've had an absolute nightmare shipping TVs as I run a test lab and we ship a lot of samples to colleagues at home. I found one of the major carriers specified they cover monitors and TVs. Used them for 8 shipments. 2 panels broken on arrival.

Worked through the very challenging process to actually get support with it - ultimately was referred to someone who said it's in the small print of their American head office's policy - no TVs.

Changed to DHL who have been excellent for me for 20 years generally - shipped 3 or 4 more, one broken, again absolutely FA support.

Ultimately the odds are high a TV will get damaged during transportation and handling. Then the level of difficulty most companies make it to get an issue resolved adds pain. Then the fact that they will almost certainly find a way to refuse compensation. It's a really unpleasant process and at scale it became untenable. I ate my losses and started only sending stuff by door to door courier. So far no breakages, fingers crossed.

I'd not advise shipping a TV unless you accept it's not insured. Which usually means cheap enough to be OK with losing.
 
LuckyBenski said:
I've had an absolute nightmare shipping TVs as I run a test lab and we ship a lot of samples to colleagues at home. I found one of the major carriers specified they cover monitors and TVs. Used them for 8 shipments. 2 panels broken on arrival.

Worked through the very challenging process to actually get support with it - ultimately was referred to someone who said it's in the small print of their American head office's policy - no TVs.

Changed to DHL who have been excellent for me for 20 years generally - shipped 3 or 4 more, one broken, again absolutely FA support.

Ultimately the odds are high a TV will get damaged during transportation and handling. Then the level of difficulty most companies make it to get an issue resolved adds pain. Then the fact that they will almost certainly find a way to refuse compensation. It's a really unpleasant process and at scale it became untenable. I ate my losses and started only sending stuff by door to door courier. So far no breakages, fingers crossed.

I'd not advise shipping a TV unless you accept it's not insured. Which usually means cheap enough to be OK with losing.
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Yeah, it sounds like a real nightmare. Its 48" OLED, I don't count it as cheap enough to lose it, really need insurance.
I dont understand why can't they just take care of it while handling, its not a can of nitroglycerin, as long as they grab it by sides and do not toss it around, it should be fine...

I'm trying to sell it locally, but imagine how hard this could be as well. Even offering 100 miles delivery by myself.
 
I sent a pc last year with dpd and insured it separately with secursus for about £10. Not sure if they cover tvs but have a look.

I didnt have to claim as the pc made it there intact but they looked decent to me

Edit: they have no exclusions about tvs on their site.
 
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ezekial said:
I sent a pc last year with dpd and insured it separately with secursus for about £10. Not sure if they cover tvs but have a look.

I didnt have to claim as the pc made it there intact but they looked decent to me

Edit: they have no exclusions about tvs on their site.
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Oooh, that is interesting!
I need to check it, thanks!
 
LuckyBenski said:
I've had an absolute nightmare shipping TVs as I run a test lab and we ship a lot of samples to colleagues at home. I found one of the major carriers specified they cover monitors and TVs. Used them for 8 shipments. 2 panels broken on arrival.

Worked through the very challenging process to actually get support with it - ultimately was referred to someone who said it's in the small print of their American head office's policy - no TVs.

Changed to DHL who have been excellent for me for 20 years generally - shipped 3 or 4 more, one broken, again absolutely FA support.

Ultimately the odds are high a TV will get damaged during transportation and handling. Then the level of difficulty most companies make it to get an issue resolved adds pain. Then the fact that they will almost certainly find a way to refuse compensation. It's a really unpleasant process and at scale it became untenable. I ate my losses and started only sending stuff by door to door courier. So far no breakages, fingers crossed.

I'd not advise shipping a TV unless you accept it's not insured. Which usually means cheap enough to be OK with losing.
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Can you tell me how you went about sending it with DHL? how did you get a quote for it and typically how much is it?

I am looking at trying to sell a 55" OLED (G2) and I do have original box, but I am anxious about sending it. I wonder if eBay's shipping allows for selecting DHL in the postage for this size.
 
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