Community Fibre

sony007 · 5 Apr 2025 at 14:09

Just seen the community fibre are now offering 5 Gpbs @ £59. Is this an automatic upgrade for those on 3 Gpbs package, as I don't see their 3 Gpbs package anymore on their site?

Tejstar · 5 Apr 2025 at 14:21

sony007 said:
Just seen the community fibre are now offering 5 Gpbs @ £59. Is this an automatic upgrade for those on 3 Gpbs package, as I don't see their 3 Gpbs package anymore on their site?

Nothing has been confirmed from what I can see. I'm also on a 3Gbps package, but contract doesn't run out until December. I'm hoping they do the right thing and upgrade everyone to 5 Gbps when the time comes, but time will tell.

Caged · 5 Apr 2025 at 16:03

It won't be an automatic upgrade, but you can phone up and move to 5Gbps if you want.

Meddling-Monk · 5 Apr 2025 at 21:52

Caged said:
It won't be an automatic upgrade, but you can phone up and move to 5Gbps if you want.

Given how it all works I'm in agreement with @Caged here that this will be the likely outcome.

You won't get automatically upgraded (probably because there might be other factors in play where it might be more advantageous for you to remain on what you have; like certain discounts, etc), so it'll remain what you have. But a quick call would let you upgrade to 2.5/5 fairly easily. Although it looks like only 2.5 will remain a basica ONT/Modem+Router swap that you might be permitted to do yourself (maybe) without the need for one of their main engineers turning up to do. But the 5g one likely will, so that one probably will need an booked visit to get going, especially if you're first time joining.

Personally, at this rate, there might be 8 or even 10 on hand when I renew next, and I might cheekily ask if I can try it out temporily given I have a full 10g internal network ready to use it with.

SupraWez · 7 Apr 2025 at 16:44

An extra 2gb for only extra £7 a month, nice

kakarott · 8 May 2025 at 10:19

My mate had CF installed and they gave him a dual band router not tri brand. Is it package/tier dependent?

Also does anyone know what's the best way to take the router to another room?

Meddling-Monk · 8 May 2025 at 11:03

Yeah if I remember right, since mid last year the default device you get was Dual Band instead of Tri Band. The only way to get a different one was if you took up CF before that time and got the older Tri-Band model version, or if you're on one of the Premium packages and got their higher end model one for those speeds (1/2.5/5g).

doodah · 8 May 2025 at 13:06

Hhhhmmm 2.5Gbps for £10 more a month. I'm sure I can convince the wife....

Meddling-Monk · 8 May 2025 at 13:11

Give them the basic math, often helps; You're paying £10 more (which I am guessing you're on 1g so likely £25 a month in order to reach £35 a month) which is less than 50% extra cost, but for more than double the return of product that you'll get.

Good Luck!

jonneymendoza · 8 May 2025 at 14:06

Meddling-Monk said:
Give them the basic math, often helps; You're paying £10 more (which I am guessing you're on 1g so likely £25 a month in order to reach £35 a month) which is less than 50% extra cost, but for more than double the return of product that you'll get.

Good Luck!

its not £35. its around £50 a month last time i checked

Meddling-Monk · 8 May 2025 at 14:11

jonneymendoza said:
its not £35. its around £50 a month last time i checked

You're either thinking of the 5g connection, or the products have been updating fast since you last looked.

They're looking at the 2.5g one. I just checked the prices just now for 24 months. And it's £25 a month (24 months) for 1g standard package, £35 a month for 2.5g standard package (24 months). A bit more if you go with their Premium package.

doodah · 8 May 2025 at 15:04

jonneymendoza said:
its not £35. its around £50 a month last time i checked

Was quoted £39 by their customer service earlier today, which matches their website.

kakarott · 12 May 2025 at 10:35

Would buying another Linksys SPNMX55 and set it up as a node work like a mesh? Can this be done wirelessly instead of connecting via ethernet?

Avathar77 · 12 May 2025 at 11:01

kakarott said:
Would buying another Linksys SPNMX55 and set it up as a node work like a mesh? Can this be done wirelessly instead of connecting via ethernet?

Yes.

kakarott · 12 May 2025 at 11:53

Avathar77 said:
Yes.

Thanks. Currently they have dual band router, would it better to buy a tri band router and make that the primary router?

IAmATeaf · 21 May 2025 at 17:23

1.5 year into my 2 year contract CF have randomly enabled CGNAT! Initially they said I had renewed my contract back in March, which I hadn’t, now they just keep replying saying upgrade to 2.5gbps to get CGNAT disabled.

Still arguing with them but it’s been nearly 2 weeks now and no further forward! I still don’t understand how they can randomly change my contract which they won’t answer.

In the meantime I’ve been trying to use ipv6 so added a firewall rule to allow access to one of my desktops but no matter what I do I can’t connect to it remotely. IPV6 online testers show that the port to that desktop is open but I can’t connect. Using the same IPv6 address in my local lan I can.

Checked event logs and there’s nothing in there so am wondering how I can try and work out what might be being blocked and where.

Meddling-Monk · 21 May 2025 at 17:47

I sort of had that happen to me. Only it was only 12 months into a 24 months contract and it was the original first one as well. It didn't impact me much then so didn't have a fuss over it, but prior to renewing I mentioned this via a ticket to them, and when I renewed it got reverted back to non CGNAT for the connection; it's not a static IP, but a very sticky one, which is what I had initially anyway, so that's good enough for me.

Unfortunately, there is a vague level here where they do have it in their terms that they could enable CGNAT at any point. But changing it mid-contract seems weird. So I would put it in writing via a ticket as well as calling in about it. See if someone more senior sees it and does something about it. Note, that when I lost my connection, there was an extended outage that preceeded it, when they re-enabled it (sort of) that was when it went to CGNAT. Do you remember if your ONT/Modem and Router had an outage recently?

IAmATeaf · 22 May 2025 at 18:20

There was the outage a while back that caused a problem for the masses, think I changed my DNS settings to get back to working.

And now that you mention it there was a blip in the service where the ONT indicated no issue but both the router and repeater had the red light and I had to restart them both to get the service back. I bet that is when the config on my service changed but I can’t quite remember the exact day.

doodah · 28 May 2025 at 10:20

Just chatting to their CS and they say CGNAT is on the 2.5Gbps package, thought it was off above 1Gbps*. Hard no for me then, shame.

*I had it on mine but was lucky and they turned it off.

Edit - might have a confused CS agent. Their FAQ says premium 2.5 doesn't have CGNAT, anything below does.

Edit - all good, going to the premium 2.5 with no CGNAT.

jonneymendoza · Thursday at 07:37

doodah said:
Just chatting to their CS and they say CGNAT is on the 2.5Gbps package, thought it was off above 1Gbps*. Hard no for me then, shame.

*I had it on mine but was lucky and they turned it off.

Edit - might have a confused CS agent. Their FAQ says premium 2.5 doesn't have CGNAT, anything below does.

Edit - all good, going to the premium 2.5 with no CGNAT.

Wow having no cgnat is a good reason to go 2.5gb
I believe i dont have gnat on my 1gb as i signed up just before all that nonsense happened.