Youll need to know how much they paid for their system. Might have overpaid hence the long ROI.I think my sisters set up was 12 years?
And that did seem about right from the little data they have. They use a lot more than us. (somehow). But it still looked like being 12 years. They live in Suffolk. A good area for solar.
Also don't trust the installer calculation as they are wildly off if you look at the small print.