DHL / Evri merger
- Thread starter Stu999
- Start date
Ahhhh Evri the great company that wasted a whole bunch of my time claiming they had delivered my package to my home address (they hadn’t and I’d been in all day). Which caused issues with me getting a refund.
And when pushed evidenced the ‘delivery’ with a photo of the package sitting on the floor in a warehouse. I definitely don’t live in a warehouse.
Also the company that on another occasion had managed to ‘deliver package to side gate of house’ when in reality had damaged the item in the package because they had launched it over the gate with such force that it cleared the full length of my house and come to rest approximately half way along the back garden.
And when pushed evidenced the ‘delivery’ with a photo of the package sitting on the floor in a warehouse. I definitely don’t live in a warehouse.
Also the company that on another occasion had managed to ‘deliver package to side gate of house’ when in reality had damaged the item in the package because they had launched it over the gate with such force that it cleared the full length of my house and come to rest approximately half way along the back garden.
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Just had a DPD next day parcel due for today get 'refused' at the depot then 'As requested, your parcel will now be delivered on Mon 14 July 2025' - as requested by who, wasn't me for sure
Usually DPD are great for me but I'm having a nightmare with them at the moment too. My new case, fans, PSU and AIO from OcUK was supposed to arrive on Thursday afternoon, it then updated to say the driver was running behind but would still deliver, but they didn't. It was then out again on Friday, I saw the van pull up outside, guy went to the building opposite, took a photo of the wrong door/entry buzzer, got back in the van and drove off. They won't reattempt over the weekend without me paying extra so it's booked for Monday now.
Meanwhile my CPU, SSD and motherboard from another retailer were due to be delivered today also by DPD; the CPU and SSD arrived, but the motherboard has seemingly been sent to a hub in London instead.
We were expecting a parcel the other day, wasn't delivered and then checking the email the next day, it said it had been, and "Left on doorstep".
Yup. They just left in on the doorstep sometime in the evening and never bothered to try and actually tell anyone.
Luckily it was still there the next morning, and it was before the rain returned.
We will never ever use any company that uses Evri, if we can help it. They have always been useless.
Then again, Amazon are doing their best to become as 'good'.
Yup. They just left in on the doorstep sometime in the evening and never bothered to try and actually tell anyone.
Luckily it was still there the next morning, and it was before the rain returned.
We will never ever use any company that uses Evri, if we can help it. They have always been useless.
Then again, Amazon are doing their best to become as 'good'.
Evri when they deliver to us, don't even come as far as the door. They lean over the gate and drop it there. No card, no ringing of the bell, just drop it at the gate 20 feet away from the front door and leave. We don't know theyve been unless our neighbour drops us a message. Utterly rubbish.
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From my own experience, the final step from Evri appears to be the weakest link. You either get a decent human being who tries their best or an utter moron who simply shouldn't exist.
Definitely this. I have something coming today while I will be out and when I saw it was Evri, I was rather relieved. I know exactly where I'll find my parcel later. DHL have been the ones I've had trouble with in the past...
To give a bit of the benefit of the doubt I had something similar from DPD the other week, one driver said they couldn't get to me or something and showed a picture of some roadworks, another driver with another delivery (also dpd) just came down the other end of the street (it's about a 5-10 minute diversion if you're not aware of the roadworks in advance).
I suspect the second driver was more familiar with the road and possibly ignored the sat nav for the second to last part of the delivery.
I do think that with evri at least part of the issues we see are the drivers have so little time to actually do the deliveries that they won't do anything that delays them for more than a second, meanwhile I've noticed my local regular UPS delivery seems to be two people, as there always seems to be the same woman who knocks the door whilst the van is being turned around (not sure if it's official, or she's the GF of the driver or something).
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It's a coincidence that you mention this, as my local Evri delivery (or one of them) seems to be two people too. At least that's what I saw the other day. The same woman knocking the door to deliver a parcel while the driver either turning the van around, or delivering another parcel to a different address nearby.
Perhaps this sort of thing is becoming common?
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Similar story with us. OK so they knock/ring and chuck it without giving us a chance to get to the door. But generally they place behind a plant pot or our bins. Besides, the Polish lady that often turns up is fit AF.
We also had out local post office shut so I go to our local convenience store which has Evri send facilities. They've even fixed the printer thing now for QR codes and label printing. Generally works well, but I have had them refuse a parcel before when they ran out of space to put them. It's been a god send for ebay selling and returns to have something local I can walk to.
The worst I had was someone bought something via vinted, and I had to send via Yodel. Yeah...that got lost and took 2 months to refund the poor buyer.
For Evri, we either have the couple that I mentioned above (though they're quite recent), or another guy who's been our local driver for many years now.
I can't fault him at all. Friendly and professional, doesn't lob parcels over fences and all that. Have offered him a cold drink once or twice on some of those hot days that we had a few weeks ago. Doing a manual job like that in that sweltering heat is tough, so the least I could do.
I think he mentioned he was going on holiday soon, can't remember when he said, but that might explain why this couple have started delivering things instead of him recently.
I can't fault him at all. Friendly and professional, doesn't lob parcels over fences and all that. Have offered him a cold drink once or twice on some of those hot days that we had a few weeks ago. Doing a manual job like that in that sweltering heat is tough, so the least I could do.
I think he mentioned he was going on holiday soon, can't remember when he said, but that might explain why this couple have started delivering things instead of him recently.
Yup the regular drivers tend to be the ones who are good at it.
It's the temps, or the one ones covering and don't know the route who tend to take the short cuts.
My problems with Evri have almost always been with the depot side of things, not the delivery guys themselves. It's not the fault of the driver if the package spends 6 months in a warehouse somewhere, bounces between 3 different hubs for a week, gets eaten by a Grue, or gets run over by a forklift.
Unfortunately in my area RM are showing signs of becoming like evri, with the number of delayed packages that have the "must deliver" label on them, and the routine situation where a package is delivered at 5pm on a Sunday from the delivery office in the next town as it's obviously missed the connecting van to my local delivery office.
RM are becoming an absolute nightmare. Delivery times for anything but SD are often over the estimate. Prices keep going up, yet the quality of the service keeps going down, same old story.