That's disappointing, but I expected as much. Northern Power are notoriously stingy on export limits. 3.68kW and 5kW seem to be regular numbers that people get. Of the installers I spoke to recently in the local area when looking into my garage install, most said 5 or 6kW is usually the maximum, with the odd very rare case of 8kW or 10kW. I don't think it's necessarily a case of the local grid not being able to cope, but rather a blanket figure they grant.
Still, at 5kW I would charge overnight to 50% or so and then force discharge at a constant 5kW all day. Any excess will go into the batteries and you shouldn't lose much. You can also move loads to do the day or trickle excess into an EV if you have one.
As for F.P.S. This is the issue when they install before getting the G99. They've installed and had their money so there is no impetus for them to act quickly.
Yeah I'm not very happy with F.P.S currently as it seems on the surface they just want the job, get in the cash and then not following up as well as they make out they will, leaving it to the customer to chase stuff. The less savvy would be left in limbo for ages.
I'm just hoping we can increase the export a little, but as you've said reef, it seems a very blanket reply which I suspect is par for the course to process applications more quickly perhaps.
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