Courier delivered to old work address, gave to a neighbour company. Gone missing. Who's fault?

unwashed potato!

unwashed potato!

unwashed potato!

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Turns out Google pay will enter the delivery address if you're not signed into your account on some sites, and as a result, when we ordered something online, an delivery address was input for our old work office address.

I hadn't realised and so got the delivery date email, waiting, nothing, called next day, found out the reason, it was delivered to a neighbour company and they signed for it.

Issue is, this is an industrial area, mostly mechanics, they all know each other and know we've left, and so see a box for us, sign for it, and "leave it out for us" and it goes missing.

I've called the company we bought from and they suggested we should have seen from texts etc the delivery address, however as much as I think that's irrelevant, we didn't get any delivery texts. Just an email but we get tones of" your item is on its way" emails.

I wondered what can be done here? It's not particularly valuable, couple hundred, but the courier delivered to the wrong company. Our company clearly isn't there any more, and it wasn't even delivered to the new occupants but a different company that occupies a different section of the building.

I guess what I'm after is, if the company we bought from says "nah nothing we will do", do I have anything I can say back, in particular with the courier?
 
if it was delivered not to the address on the label , and directly to the person name on the label, or if you redirected, and ended up up elsewhere it is 100% the delivery company problem. Does not matter what they say.


www.citizensadvice.org.uk

If something you ordered hasn't arrived

Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller.
www.citizensadvice.org.uk www.citizensadvice.org.uk

UK Consumer Rights Act 2015, the seller is responsible for the goods until they are delivered to you (or your nominated recipient).

sprintlaw.co.uk

Understanding Seller Delivery Obligations Under the Consumer Rights Act: Key Terms and Risks Explained | Sprintlaw UK

Understand your seller delivery obligations under the Consumer Rights Act, key terms to know, and risks to avoid for smooth transactions.
sprintlaw.co.uk sprintlaw.co.uk

This is why it is important NEVER click leave at safe place. They have to "physically it handed to you" or to a person you have authorised them too.

You, Email the company ( dont call them, do not let them say they will call you, tell them to email you, if they do call you say "please email me" and hang up), you explain the above you give them 10 days to respond. if they dont you email again same thing.
Then 25 days later you contact you CC, give the your emails and they will fix it for you.

you say "it was sent to this address, but it was left at a different address, if there was no one there is should have been sent back". that is all you need to tell them.
 
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If it was delivered to the address on the label I'd say you will struggle to get anything back.

Certainly the shipper isn't responsible.

Maybe if it was delivered to "Bobs bits" but the company is "Daves Danglies" you'd have a case?

But if it's "Unit 5" or something, you probably wouldn't.
 
courier delivered to wrong address, advise the seller of this - they may well see this any way from the tracking. advise them you've spoke to the company that supposedly signed for the item and they are saying they don't have it. it's up to the sender and courier to work the rest out. i'd say it's irrelevant you had an old address on there but i'd not have bothered telling them that. had they delivered to the address on the order and they were saying nope not got it then you'd obviously be out of luck but ultimately they didn't deliver to the address on the order and the item has since went walkabout - that has to be up to the sender and courier to chase or resolve.
 
gtl_racer said:
Couple weeks back I went Wetherspoons Woking with my mate. He ordered fish&chips(on their app) .. in Guildford :cry::cry:
Click to expand...

I did the same at KFC. McDonald's knows which store you're in, but kfc defaulted to Woking while I was in Guildford. Luckily got my money back but stupid app design.

413x said:
.

Maybe if it was delivered to "Bobs bits" but the company is "Daves Danglies" you'd have a case?
Click to expand...

That is exactly the situation here.
 
Your first line in your post is the issue.

You didn't check the address, whether it was auto input or not, you failed to input the correct address.

I think you'll struggle to get anything from that.
 
unwashed potato! said:
I did the same at KFC. McDonald's knows which store you're in, but kfc defaulted to Woking while I was in Guildford. Luckily got my money back but stupid app design.



That is exactly the situation here.
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He has a case, if it hasn't been delivered to the correct address it is irrelevant, it does not matter if he put the wrong address. What matters , was it delivered to the address on the label, no it wasn't .He has a valid case against them..
 
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unwashed potato! said:
I did the same at KFC. McDonald's knows which store you're in, but kfc defaulted to Woking while I was in Guildford. Luckily got my money back but stupid app design.



That is exactly the situation here.
Click to expand...

How did they know how to deliver it where they delivered it?
Because that address doesn't technically exist?

May have a case. Be interested to hear how it goes.
 
SimonRigga said:
Yeah sorry OP, but I think this has to go down as user fault.. not checking the address correctly..
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Are people missing the bit that it wasn't even delivered to the wrong address it was delivered to a neighbour of the wrong address. He 100% has a case, they don't need to know the wrong address is wrong.
 
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Yes apols, completely went over my head..

If when you contacted them, you didn't tell them the original address was wrong, and that the item was just missing having been delivered to a "neighbour".. I dunno..

I guess two mistakes, and now got to argue over which mistake was the one that caused the parcel to go missing..

No idea which way it will go, but good luck..
 
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