How much is your water bill?

GIBURROWS · 29 Aug 2025 at 11:53

I've cancelled all DD because companies thinking they can do what they like, I just pay it off in full on payday.

UTmaniac · 29 Aug 2025 at 12:07

MG42Maniac said:
Southampton based: our bill has gone up a lot. We are at nearly £100 a month for two people in a seven year old 4 bed detached house. We don't have any leaks that I am aware of so I am going to be contacting Southern Water again to see why it is so high.

Blimey! We've gone from ~£20 to ~£30pcm for two of us the other side of Southampton.

MissChief · 29 Aug 2025 at 12:14

Water bill comes out as part of my council tax. This year it's £466.97 including sewerage, which actually is more than the supply charge.

Diddums · 29 Aug 2025 at 13:20

Dear Diddums,

I’m writing to acknowledge your complaint to our Chief Executive Officer, Chris Weston. I’m sorry you’ve needed to contact Chris for help. As a manager in his CEO Office team, Chris has asked me to look into this and respond on his behalf.

I wanted to let you know we’re taking this seriously, and I’ll be taking full ownership to make sure we do everything we can to get this resolved for you as quickly as possible. I’ll now do a full investigation into what’s happened with the aim of giving you a full response no later than 12 September 2025.

As part of acknowledging your recent complaint, I’d like to make you aware of our Priority Service Register (PSR). It’s really important we know who our vulnerable customers are to ensure the right support is in place. For more information, or to be added to our PSR, please click here.

If you need to contact me in the meantime, you can call me on 0800 009 4995. Our offices are open between the hours of 8:30am and 5pm, Monday to Friday.

Best Regards

Carly Wotherspoon

CEO Office - Manager

And this is why I tend to go straight to the CEO with companies like this. I could spend months being punted from pillar to post, arguing and losing my rag, or I can just go straight to the top and let them do what they're paid to do. I also wholly encourage anyone else to do the same.

Nabinium · 29 Aug 2025 at 14:47

Diddums said:
And this is why I tend to go straight to the CEO with companies like this. I could spend months being punted from pillar to post, arguing and losing my rag, or I can just go straight to the top and let them do what they're paid to do. I also wholly encourage anyone else to do the same.

Not related to water, but this has reminded me to do the same with Octopus Energy. We're having issues with not seeing gas usage on our account for a while now, and after contacting Octopus customer service just to receive generic "we will look into this" responses then eventually no responses after chasing, I've just gone straight to complaints and the CEO now.

GIBURROWS · 30 Aug 2025 at 21:43

CEO email is a cracking website

MissChief · 30 Aug 2025 at 21:55

Nabinium said:
Not related to water, but this has reminded me to do the same with Octopus Energy. We're having issues with not seeing gas usage on our account for a while now, and after contacting Octopus customer service just to receive generic "we will look into this" responses then eventually no responses after chasing, I've just gone straight to complaints and the CEO now.

I ended up sending a DM to the Octopus CEO on X/Twitter regarding my mums faulty gas smart meter. She sent photos video etc over a three month period to their support line and had two appointments cancelled as it was 'a different kind of Meter' to what they were expecting, and she hadn't been supplying readings for nearly 5 months. They sent someone finally and they replaced the Meter and wrote off all her usage from the last reading to the new meter install, around 5 1/2 months.

Troop · 30 Aug 2025 at 22:20

£22 a month, 2 people at home, been the same cost for the last five years per month.(MidWales)

steinooo · 30 Aug 2025 at 22:59

£80 per month, family of 5. Increased by 100% in 10 years

Rotty · 31 Aug 2025 at 01:16

Detached house , 2 people, meter , £25 pm

Blackjack Davy · 31 Aug 2025 at 02:02

MG42Maniac said:
Southampton based: our bill has gone up a lot. We are at nearly £100 a month for two people in a seven year old 4 bed detached house. We don't have any leaks that I am aware of so I am going to be contacting Southern Water again to see why it is so high.

Southern has the highest increase in the country I believe, £200 increase on average over the next few years

Sussex: Southern Water's £200 bill increase 'unbelievable'

Customers say they are "disgusted" by the water company's 53% bill increase over the next five years.

www.bbc.co.uk

I feel it as I'm on Southern too I looked at my last bill and said "How much???!!!!". £57 a month they want from me 1 person 1 flat, meter

Hagar · 31 Aug 2025 at 10:16

We were on about £240 per half year now It is closer to £270 possibly with more to come.
United Utilities, two people in three bed semi detached house (two dependant lawns).

I_M_Weasel · 31 Aug 2025 at 13:57

My water isn't far off the combined cost of my Gas and electric - I really don't understand how it can cost so much.

I'm not on a meter, but asked my neighbour what he's paying on a meter and it's even worse (and he has a smaller family with presumably less use).

Sythe79 · 31 Aug 2025 at 14:50

I_M_Weasel said:
My water isn't far off the combined cost of my Gas and electric - I really don't understand how it can cost so much.

I'm not on a meter, but asked my neighbour what he's paying on a meter and it's even worse (and he has a smaller family with presumably less use).

Water companies are businesses that are out to make a profit, the shareholders worked hard to buy those shares many of them for their retirement and to pass onto their children, it's just jealously when people complain about the cost of water, or so my landlord tells me

jaybee · 1 Sep 2025 at 14:04

jaybee said:
£46 a month metered, 6 people. South East Water.

Above was Feb 2023.
Now in September 2025 my monthly bill is £98.

I'm about £50 in credit so logged on to change payment plan and they'll only let me go down to £94. ****s.

EDIT: Apparently we average 650 litres a day over the last 6 months. No we don't have a swimming pool.

molinari · 1 Sep 2025 at 14:55

I'm paying £62 a month (2 people in 3 bed terrace) to Thames Water. Because of this thread I logged in to check my account and can see I have £250 in credit, but they won't let me reduce my monthly DD. I guess I'll have to give them a call.

jaybee · 1 Sep 2025 at 15:23

molinari said:
I'm paying £62 a month (2 people in 3 bed terrace) to Thames Water. Because of this thread I logged in to check my account and can see I have £250 in credit, but they won't let me reduce my monthly DD. I guess I'll have to give them a call.

This behaviour has got to stop from these companies. Withholding our money so they can make bank.

413x · 1 Sep 2025 at 16:02

jaybee said:
Above was Feb 2023.
Now in September 2025 my monthly bill is £98.
I'm about £50 in credit so logged on to change payment plan and they'll only let me go down to £94. ****s.

EDIT: Apparently we average 650 litres a day over the last 6 months. No we don't have a swimming pool.

650 l... Wtf

bigmike20vt · 2 Sep 2025 at 21:00

adidan said:
Get a meter.

Everyone should have a meter and pay for what they use, it also stops you wasting it.

Two person house here, twenty odd quid a month iirc.

out neighbour has had a leak outside their house for over 2 weeks now. it's a proper flood down the road way more than a tap.. I logged it and anglain water closed the ticket so I logged it again and fair play they phoned me back after a few hrs. the burst was on the owners property so the water board were not responsible and the guy on the phone said the owners didn't seem interested in getting it fixed. am guessing they are not on a meter but it's a silly situation

Nabinium · 4 Sep 2025 at 17:04

Nabinium said:
Not related to water, but this has reminded me to do the same with Octopus Energy. We're having issues with not seeing gas usage on our account for a while now, and after contacting Octopus customer service just to receive generic "we will look into this" responses then eventually no responses after chasing, I've just gone straight to complaints and the CEO now.

Sorry, I know this is a water thread, but thought I'd post an update on what I posted on this thread last week about my issue with Octopus Energy.

Sent an email to their complaints team last Friday, and they've responded today. They've corrected the issue I was having with not seeing my gas usage data, and they proposed the below:

Overall, I completely understand the importance of having full access to your data, and we are committed to providing you with all the necessary information. In terms of a resolution I propose the below:

A formal letter of apology from Octopus Energy.
-An £100.00 customer service gesture to acknowledge any customer service shortfalls.
-To be added to the wait list for a Home Mini device to support in your live data issue (information attached below)
https://octopus.energy/blog/octopus-home-mini/

Decent response. I'm happy with that.

Complaining to complaints/CEO works. Thanks @Diddums for your post about going straight to the CEO - hope they're able to resolve your issue with the water bill.