Virgin Media Discussion Thread

Noughtboy said:
FWIW, my last contract upon renegotiation for 18 months, I got 1Gbps, phone with weekend chatter, Full TV package including Sky Movies (not watched) and Sky Sports (not watched) and Netflix standard for £49 pm which is currently £55 or £55.90. I called to cancel a couple of weeks ago as it was going to go up to £117 or something (actually, maybe more).

Anyway, received a phonecall almost immediately after looking at Vodafone and mentioning that inputting I want to transfer my number. They sent a request to VM and within 20 hours I received the call. Missed it but responded to a text message the sent. They initially offered £49 for the package less the Sky stuff and Netflix. Two weeks later I called again and it went down to £46. Today, I gave them a final chance and between cajoling and being friendly, I got it down to £40 per month (then £43.5 then £47) so that is a win. Admittedly, they have removed Netflix (even with ads) so now second guessing myself as it takes the total up to £53.

Still cheaper than Vodafone, Plusnet and Sky themselves (+/-£61 like for like with Sky stream instead of Virgin 360 TV)
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Come to think of it that's when I got the text message from virgin to call a number to discuss I imagine this was to retentions and email with 10% off after I went through the Vodafone site but didn't commit but said they have contacted virgin about me moving

I would prefer if they call me at least they will have all the info and not having to wait when calling them , I have calls on for marketing
 
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So I'm on month 17th of 18 of current contract, so naturally started the renewal/cancellation conversation with VM.
Currently paying £35.50 (with the annual April increase) for 1gbit volted (bb only).

"New customers" can get 1gbit for £31pm, with £100 bill credit and potentially £100 qc or tcb.
Asked them to match the £31pm offer, but the best they could do was £35.

It's petty, but the contracts are now 24 months, not 18 months; so gave them my 30 day notice over webchat.

I will be putting an order in, in my name thus switching the account back over from my wife, back to me.
Last time we did the inverse, saved £200+ and was without broadband to the house for just 24 hours; no biggie!

I would recommend that others do the same; hopefully sooner than later they will realise their retention process needs some serious refinement as currently its just costing them money!
 
Last year at renewal time they were desperate to upsell me rather than lower the price. So I agreed to a price increase but only with a speed upgrade, and an added O2 SIM. The SIM means I get double bandwidth so we went from 350 to 500, then doubled it to 1Gbps for Volt. It was something like going from £32/month to 36, so I gave the SIM to my partner and she cancelled her own £10/month one.
 
LuckyBenski said:
Last year at renewal time they were desperate to upsell me rather than lower the price. So I agreed to a price increase but only with a speed upgrade, and an added O2 SIM. The SIM means I get double bandwidth so we went from 350 to 500, then doubled it to 1Gbps for Volt. It was something like going from £32/month to 36, so I gave the SIM to my partner and she cancelled her own £10/month one.
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In simple terms, the way it's reported on and incentive's are paid are skewed in favor of largely meaningless indicators and potential rather than actual profit per RGU or subscriber. The focus is on up-selling you broadband tiers and cross selling you mobile, on paper it looks like you've added a new service (mobile) and upgraded two tiers on broadband, and that's got to be good surely? The problem is - as you point out - you've paid £4/m more to go from 350 to Gig1 and they've thrown a SIM in that they have to provision. The gamble is you 'may' spend at some level on the mobile, but they tried that for decades with fixed line telephony, and truth be told, it didn't work then either.
 
We just had XGS-PON laid in our street (currently on FTTC). They are connecting all of the streets to the main network at the moment, and then it should be order ready in 6-8 weeks, allegedly. 10Gb capable!

Huge upgrade from the current 50Mb on FTTC. The rest of this area has had DOCSIS for about 15 years with the few streets near me left on xDSL.
 
aaronyuri said:
We just had XGS-PON laid in our street (currently on FTTC). They are connecting all of the streets to the main network at the moment, and then it should be order ready in 6-8 weeks, allegedly. 10Gb capable!

Huge upgrade from the current 50Mb on FTTC. The rest of this area has had DOCSIS for about 15 years with the few streets near me left on xDSL.
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Good luck with the hub5x! Although that would be a lovely upgrade in terms of speed.
 
I’m in a bit of a dilemma as I found out today that I should also be on their XGS-PON network soon. Openreach are planning to have FTTP up and running by the end of the year. My VM contract runs out in January, but I might be tempted by Gig2.
 
Noughtboy said:
I asked myself that very question for years and finally bit the bullet as I needed to sort out a VPN tunnel into my home network and the SH5 won't allow it. I can now do what I need to do on that side because the software is a heck of a lot better (got this) but as for Wifi I really have not noticed a significant difference. Maybe 15Mbps up from 290Mbps-300Mbps to 305Mbps-317Mbps but signal does seem to fluctuate and there are sometimes discernible lags or even disconnections which I am trying to isolate which never happened before. BTW, I have a 1Gb line and should obviously upgrade my dongles wo Wifi 6.

So, as stated, SH5 actually does seem fine unless you need to do certain things or want more control.
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Helpful response, thank you.

Was there any difference to the latency on ethernet connections?
 
So I got another email now 20% off to renew first email was 10% , so now making 250mb £20.64 I wonder if I'll get another email, still have 2 weeks till service cuts off not received call from retentions I'll wait close to the end to call

Edit the emails 1 week apart
 
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kayone said:
Helpful response, thank you.

Was there any difference to the latency on ethernet connections?
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Couldn't tell you. The only things plugged into ethernet where the 360 TV box and TV (maybe a Blu Ray player) none of which record or find latency important.

I can only measure on the Wifi signal. Hang ten. Will do a speedtest for you. Here

Looks slower than typical although having done a few ping tests it actually seems slower to some sites (+/- 9ms to now 13ms -19ms) and much faster to others (107ms/114ms - 252ms+)

Honestly, I am a little underwhelmed and if it wasn't for needing the VPN tunnel, I would probably send back the router and stick with the Hub. That being said, I have not as yet switched dongles to Wifi 6 so I may not have given it a fair shake.

Bottom line, if you need the router for something specific or to get more control as mentioned previously, get one. If you do not have a problem, maybe just upgrade your dongles to Wifi 6 although it sounds like you are on Cat 6 anyway.

Hope that helps

NB
 
ChrisD. said:
Good luck with the hub5x! Although that would be a lovely upgrade in terms of speed.
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Just had to wait 8 days to get my Hub 5X replaced. Ethernet ports dead and no IP traffic internal to the house at all... Wasn't visible to them at all either (fiber still lit too the house, so not a fault there).

Replaced in 10 minutes once the engineer did some diags etc.

Had to use a Pixel 8 Pro on a USB C hub, pass ethernet to a Gli.net Beryl while Virgin was dead. Phone was stuck out of the top floor window to catch that sweet sweet 5G from 3 (in a dip, nowt else gets decent signal). 350/20 was useable for a week.

Openreach supposedly enabling the cab for other providers this month, so I've been chomping at Zen, but I really don't want to renew with Virgin and be stuck for another 2 years!

Customer service was abysmal, 3 days to get through support to get them to come out.
 
whiskycycle said:
Just had to wait 8 days to get my Hub 5X replaced. Ethernet ports dead and no IP traffic internal to the house at all... Wasn't visible to them at all either (fiber still lit too the house, so not a fault there).

Replaced in 10 minutes once the engineer did some diags etc.

Had to use a Pixel 8 Pro on a USB C hub, pass ethernet to a Gli.net Beryl while Virgin was dead. Phone was stuck out of the top floor window to catch that sweet sweet 5G from 3 (in a dip, nowt else gets decent signal). 350/20 was useable for a week.

Openreach supposedly enabling the cab for other providers this month, so I've been chomping at Zen, but I really don't want to renew with Virgin and be stuck for another 2 years!

Customer service was abysmal, 3 days to get through support to get them to come out.
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Tip is to post on the community page it gets faster results because everyone can see and more inclined to sort it quickly
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Noughtboy said:
Couldn't tell you. The only things plugged into ethernet where the 360 TV box and TV (maybe a Blu Ray player) none of which record or find latency important.

I can only measure on the Wifi signal. Hang ten. Will do a speedtest for you. Here

Looks slower than typical although having done a few ping tests it actually seems slower to some sites (+/- 9ms to now 13ms -19ms) and much faster to others (107ms/114ms - 252ms+)

Honestly, I am a little underwhelmed and if it wasn't for needing the VPN tunnel, I would probably send back the router and stick with the Hub. That being said, I have not as yet switched dongles to Wifi 6 so I may not have given it a fair shake.

Bottom line, if you need the router for something specific or to get more control as mentioned previously, get one. If you do not have a problem, maybe just upgrade your dongles to Wifi 6 although it sounds like you are on Cat 6 anyway.

Hope that helps

NB
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Appreciate the help, you've helped me reach a conclusion.. not to bother at this stage :)
 
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