I suspect Octopus were looking for customers to streamline their installation process. My install took months to arrange due to surveys and planning permission, including the boundary rule which has now been removed. I had several site surveys over the time and spoke many times to my "handler". The process got better and they had more install teams available so by the time they got round to my install it all went smoothly.Can't believe that in a few months the price to install a heat pump went from 500-800 quid to 4000+.
I was able to negotiate a couple of price reductions due to the offers they introduced over time. In the end my install costs were a couple of rads I chose to upgrade in addition, planning permission and EPC certificate. Structural survey to use the loft and the materials to enlarge my loft hatch to get the cylinder up there. Less than £2K after everything.
On checking again recently I was given two options of £4K turbo install or £6K full install.
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