Sent OCUK my PSU

hobib_ali

hobib_ali

hobib_ali

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Joined
26 Jan 2010
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Guys I have a Asus ROG2 1200watt PSU

Its got a 10 year warranty on it.

It developed an issue where it would crash the PC on load

I contacted Asus and they advised to contact the seller which is OCUK

The RMA was created and as instructed I sent just the PSU

A week later I chased up for feedback on the customer service forum and was advised that they cannot test it without the cables

So I responded that I sent it without the PSU cables as instructed, I advised them as a compatible Asus or Seasonic cable should work as per the product info on the Asus website, I'm sure Overclockers should have the ability to
find a spare set, I have left messages on the customer service forum but they have not responded and its been 2 weeks now and Ive heard nothing

Not sure what to do now as they are not responding to the original ticket.

I can send the cables but not sure how to send it, on the original RMA? will they provide a label for postage? how do I ensure the cables i send it connected with the PSU I sent earlier?

Can anyone help?
 
hobib_ali said:
So I responded that I sent it without the PSU cables as instructed, I advised them as a compatible Asus or Seasonic cable should work as per the product info on the Asus website, I'm sure Overclockers should have the ability to
find a spare set
Click to expand...
what about if its was a faulty cable that your trapped in the case panels or something like that. they would want to test it as a full unit not just the PSU

hobib_ali said:
on the original RMA?
Click to expand...
yes its all part of the same RMA
 
hobib_ali said:
how do I ensure the cables i send it connected with the PSU I sent earlier?
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Normally retailers just match a return to the RMA number you were given, but I assume OCUK would have given you instructions for returning the PSU, unless it was automatically included in the returns label?
 
BUDFORCE said:
So they told you NOT to send the cables originally?
Click to expand...

its a generic email, what it says is if your returning items(including full systems) don't include cables.
what they mean by this is dont include your HDMI cable and 3 pin power plug and so on.

but it dose also say if your returning part all components must be included.
I and feel as would i assume most people when returning a PSU i would include the cables as part of the item, as they come boxed with the PSU

would you send a monitor back without the power brick?
 
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WARburton said:
I and feel as would i assume most people when returning a PSU i would include the cables as part of the item, as they come boxed with the PSU
Click to expand...
Afaik that's not unusual for PSUs to return only the unit, because they don't want to be bothered with returning (and packaging) extra parts, though maybe more common for return to the manufacturer than a retailer.
 
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