PC Technician
As a PC Technician, you will diagnose, repair, and maintain laptops, and related hardware. You will work directly with customers to troubleshoot and resolve technical issues, providing clear communication and excellent customer service throughout the process. The ideal candidate will have strong technical skills, attention to detail, and a passion for problem-solving.
Key Responsibilities:
- Diagnose and resolve hardware and software issues on laptops and related devices to ensure optimal performance.
- Execute routine maintenance tasks, including installing software updates and performing hardware upgrades.
- Conduct thorough quality control (QC) checks and testing on laptops to confirm system integrity.
- Troubleshoot and resolve technical issues across operating systems, applications, and network connectivity.
- Assemble and disassemble laptops, PCs, and Gaming PCs, handling the installation, upgrade, and replacement of components such as hard drives, RAM, and SSDs.
- Verify system functionality through comprehensive testing post-repair.
- Maintain accurate and detailed repair records, documenting parts used, labour time, and customer interactions.
- Stay current with evolving technology trends, new hardware releases, and the latest software updates.
- Adhere strictly to company policies and procedures, including safety standards and data privacy regulations.
- Manage and dispatch orders efficiently as needed.
Qualifications:
- High school diploma or equivalent; a degree or certification in Information Technology, Computer Science, or a related field is a plus, not required.
- Experience in Laptop repair and troubleshooting.
- Knowledge of operating systems (Windows, MacOS, Linux), hardware components, and networking fundamentals.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information to non-technical users clearly and concisely.
- Customer-focused with strong interpersonal and communication skills.
- Ability to work independently as well as part of a team.
- Flexibility to work occasional weekends or after-hours if required.
Physical Requirements:
- Ability to lift and carry heavy computer equipment.
- Ability to sit or stand for extended periods while working on repairs.
- Manual dexterity required for handling small computer components.
£12.50 - £13.50 an hour
hahahahahha what a joke