Man of Honour
- Joined
- 12 Jul 2005
- Posts
- 21,686
- Location
- Aberlour, NE Scotland
Perhaps if they actually took monthly direct debits and billed people they wouldn't have been in this position in the first place. In the eight months I was with them they took three direct debits, all on the same day in June, Before that they took nothing, no bill, no direct debits. Since then it's been the same, no billing, no direct debits. I have got onto them at least once a month to get answers from them but kept getting fobbed off and I haven't heard anything from them in six weeks despite emailing them three times. They used to reply the same day or next day at the latest but the last couple of months absolutely nothing. I know some have had no problems with them but I can't be the only one who has had a nightmare. As of last weekend I am back with Octopus and looking forward to three hours of free leccy tomorrow between 12.00 and 15.00 as well as the hour tonight. It's aa huge price increase to go back to them though!!
