BT Infinity & FTTx Discussion

Avalon said:
Sadly, that would be right.

Yayzi ended up on a stop sell with CF and haven't on boarded anyone on CF for a year at this stage. It's been suggested this - along with the multiple shifts from one back end provider to another - may have had something to do with payments not being made. Liam oversaw the last migration - one of several that year, but this time it resulted in average speeds under 5k, yes that's kb and yes, that's slower than dial-up - to a new back end provider and then bailed, but had seemingly already decided to set up Olilo. Martin was left to run Yayzi, decided that it would be easier to ignore people asking questions and just deleted posts after two weeks on the forum, I asked some quite fair but pointed questions and the final line was something along the lines of 'or do we have t wait till we wake up one day and it's all over ISPReview?' How strange that a few days later that's exactly what happened. Martin is launching NuFiber and seemingly relying on bringing the current Yayzi customers with him. Liam is still seemingly doing the day job, which is why support will be in the form of forum/discord and usually provided by his enthusiastic band of shills, evangelists, people who are not in any way benefiting from a cheap deal in return for doing so.

In short, Yayzi had a lot of promise (aka Liam made the right noises), I genuinely hoped it would work out, but it massively failed to live up to them, or even learn lessons from mistakes that were made. I had more 'static' IP's on Yayzi in a year than in almost 5 years on VM with a dynamic IP, same with outages, back end provider changes, the continual use of IP ranges that weren't correctly geo-located and failed promise after failed promise of lessons being learnt. In short, I wouldn't trust Liam or Martin with a steaming bucket of crap, and anyone who does should really have a look at Companies House before doing so, the history of the 'Yayzi' brand is an interesting one spanning multiple companies and nobody seems to like to file accounts on time. We now have one of the Olilo co-founders (and former Yayzi forum mod) on here with two accounts who's already been told very clearly that the crap they tried pulling on reddit and got shot down for won't fly here either. Ironically, since Liam left and Martin went into denial, Yayzi's actually been fast, stable and cheap, admittedly that's due to Exascale who now seemingly doing everything, i'm still on a 1.2/1 profile for £29 and DHCP rather than PPPoE.

If you want quality, Martin @ Aquiss will be doing 6 months half price around now, PPPoE is an issue for me on a UDM-SE, if you want not awful, Zen/IDNet aren't as good as Zen of old, but could be a lot worse (think Vodafone). If you want DHCP/fast/cheap then Sky is probably worth a look, be aware of the court documents that outlined the level of monitoring they do/how it is used to target those who may infringe it's other business interests and uses that data to drive it's wider enforcement activities, and if you fancy a dice roll, if what was TTB pre sell-off are still handling TT residential CF customers like they used to (they got a sizable management contract to leave with), then TT may be worth a shot. If you want to ignore history and like being the guinea pig for someone learning how to play 'ISP' who does a very decent apology when things go wrong, then I suppose you you might want to try Olilo, but I really wouldn't.
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Just on Aquiss, their WhatsApp update popped up a few hours ago offering the 6 months half price but I don't think I'm due for renewal so not sure if I qualify.
 
squerble said:
Just on Aquiss, their WhatsApp update popped up a few hours ago offering the 6 months half price but I don't think I'm due for renewal so not sure if I qualify.
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Speak to Martin, he's may be willing to do something if you take an extended contract, then again he may not, but at least he will tell you one way or another quickly, even out of hours.
 
Avalon said:
Sadly, that would be right.

Yayzi ended up on a stop sell with CF and haven't on boarded anyone on CF for a year at this stage. It's been suggested this - along with the multiple shifts from one back end provider to another - may have had something to do with payments not being made. Liam oversaw the last migration - one of several that year, but this time it resulted in average speeds under 5k, yes that's kb and yes, that's slower than dial-up - to a new back end provider and then bailed, but had seemingly already decided to set up Olilo. Martin was left to run Yayzi, decided that it would be easier to ignore people asking questions and just deleted posts after two weeks on the forum, I asked some quite fair but pointed questions and the final line was something along the lines of 'or do we have t wait till we wake up one day and it's all over ISPReview?' How strange that a few days later that's exactly what happened. Martin is launching NuFiber and seemingly relying on bringing the current Yayzi customers with him. Liam is still seemingly doing the day job, which is why support will be in the form of forum/discord and usually provided by his enthusiastic band of shills, evangelists, people who are not in any way benefiting from a cheap deal in return for doing so.

In short, Yayzi had a lot of promise (aka Liam made the right noises), I genuinely hoped it would work out, but it massively failed to live up to them, or even learn lessons from mistakes that were made. I had more 'static' IP's on Yayzi in a year than in almost 5 years on VM with a dynamic IP, same with outages, back end provider changes, the continual use of IP ranges that weren't correctly geo-located and failed promise after failed promise of lessons being learnt. In short, I wouldn't trust Liam or Martin with a steaming bucket of crap, and anyone who does should really have a look at Companies House before doing so, the history of the 'Yayzi' brand is an interesting one spanning multiple companies and nobody seems to like to file accounts on time. We now have one of the Olilo co-founders (and former Yayzi forum mod) on here with two accounts who's already been told very clearly that the crap they tried pulling on reddit and got shot down for won't fly here either. Ironically, since Liam left and Martin went into denial, Yayzi's actually been fast, stable and cheap, admittedly that's due to Exascale who now seemingly doing everything, i'm still on a 1.2/1 profile for £29 and DHCP rather than PPPoE.

If you want quality, Martin @ Aquiss will be doing 6 months half price around now, PPPoE is an issue for me on a UDM-SE, if you want not awful, Zen/IDNet aren't as good as Zen of old, but could be a lot worse (think Vodafone). If you want DHCP/fast/cheap then Sky is probably worth a look, be aware of the court documents that outlined the level of monitoring they do/how it is used to target those who may infringe it's other business interests and uses that data to drive it's wider enforcement activities, and if you fancy a dice roll, if what was TTB pre sell-off are still handling TT residential CF customers like they used to (they got a sizable management contract to leave with), then TT may be worth a shot. If you want to ignore history and like being the guinea pig for someone learning how to play 'ISP' who does a very decent apology when things go wrong, then I suppose you you might want to try Olilo, but I really wouldn't.
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Good right up and information. I wasn't aware of half of that so they are now firmly on my swerve list.
Thanks for taking the time to advise others of the shady ongoings.
 
My recent experience with Zen as a business customer was broadly positive. I had to handle the entire transaction over email because of an address record mismatch but they migrated the correct line, used the wrong email address but changed it quickly enough when asked, and managed to handle sending the router to our office address when the connection was at a different address without any issues.

The latency is a bit higher than before because it's going via Manchester, but I accepted that might be an issue going in and it's just a remote site with some CCTV and a provision for staff Wi-Fi on the odd occasion someone is actually there, so it doesn't matter. I'll take the latency increase in exchange for being able to email support queries rather than hanging on a chat with Vodafone. Also going via Manchester for a location near Nottingham isn't the end of the world, it's not as painful as it would be if we were in Cornwall. Latency between two sites is still below 25ms through a Tailscale tunnel which is more than good enough, no doubt helped by IDNet somehow managing to reach London in 5ms, which is a 25% improvement on the leased line we had before.
 
Plusnet black Friday deal looks rubbish, they've knocked a penny off each one since the last time I checked. I'll wait until next the end of March then sign up so I only get one price increase.

900mb
£33.99 for 4 months
£37.99 for 12 months
£41.99 for 8 months
 
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robj20 said:
Plusnet black Friday deal looks rubbish, they've knocked a penny off each one since the last time I checked. I'll wait until next the end of March then sign up so I only get one price increase.

900mb
£33.99 for 4 months
£37.99 for 12 months
£41.99 for 8 months
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Just swapped my 500mb to 900mb with them as the price was the same seemed a no brainer, paying £31.99 till march, then will be 35.99 after that
 
michty_me said:
I guess it depends where you are located. I've just een discusing Plusnet with friends in the pub and it appears they are haviung a horrific time with them.
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That's what I read online recently, but a few in here disagree.
I think it's a case of the people saying they're great are the ones that don't ever need to contact them. Seems there customer service had gone to pot.
 
Plusnet has always been fair to me. We had a massive problem a few years ago where our speed dropped from our then normal 32-36 mbps down to anything from 2mbps and below, sometimes in the kbps. It was finally traced to a broken cable under the road so it took several weeks to fix. Meanwhile we were racking up a credit of £6 per day from Plusnet and by the time it was fixed we had over a years worth of free fibre due to how much credit we had accumulated. We never did get back to our usual speeds though and currently they are all over the place, anything from 16-32mbps.

Things come to a end though and we are now out of contract with Plusnet and have been paying £61 a month for the past three months as we are switching supplier but had to wait until they go live. Highland Broadband has upgraded our local infrastructure to FTTP with speeds of up to 5Gb and we get our installation done on December 8th. I was signed up for their 300mb package as that's still over ten times the speed of our current unreliable conncetion but phoned up today to upgrade to the 500mb package. I spoke to a very polite young lady who informed me that I didn't want to do that. When I asked why she said that I can have the 1Gb package for the same price as the 500mb package at the moment so that's what I went for. Two year contract at £39.99 a month with no in contract price increases so that price is fixed for the full two years. I thought that was a cracking deal!! Even their 5Gb package is only £64.99 at the moment.
 
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michty_me said:
I guess it depends where you are located. I've just een discusing Plusnet with friends in the pub and it appears they are haviung a horrific time with them.
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Them is a potentially misleading term on an OR product, I had a long running issue with PN that was OpenReach’s fault, they admitted the issue, logged it and cha see it, but the resolution time was not something they had any control over. They ended up crediting me about two years service due to the ‘automatic’ compensation scheme, thing is that wasn’t automatic.

Other than that, the worst I can say is they under charged me on a priority response charge on a business line and still provided the service when needed.
 
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I’ve been with Plusnet for many years, even used to have my mobile with them too until they sold that off, or rather BT did. Any issues have always been sorted promptly but not spoken to them in over two years.

Currently waiting on full fttp to be completed as they’ve already been laying cable in the trunking and I can’t wait to get onto 900mb which will be 10x what I get now. I have a renewal due in March next year so I hope we have things connected by then.
 
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Been waiting patiently for ages for FTTP, 95% if not more of the properties in my area can now get it. But we're the only block of flats and have been told we have to wait as they wont bring it to each flat individually. Have been told it could take a few years yet. :(
 
esK` said:
Been waiting patiently for ages for FTTP, 95% if not more of the properties in my area can now get it. But we're the only block of flats and have been told we have to wait as they wont bring it to each flat individually. Have been told it could take a few years yet. :(
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Can the rest of the properties in your street get FTTP? As your situation sounds very similar to mine, where literally ever property in my postcode except my block of flats had it made available. I emailed the openreach ceo about it and it got sorted out and we now have FTTP for our block. IF I had not done that we would have still been waiting. As prior to the email the availability check on the Openreach website was just saying sometime between now and 2027.
 
mogwai said:
Can the rest of the properties in your street get FTTP? As your situation sounds very similar to mine, where literally ever property in my postcode except my block of flats had it made available. I emailed the openreach ceo about it and it got sorted out and we now have FTTP for our block. IF I had not done that we would have still been waiting. As prior to the email the availability check on the Openreach website was just saying sometime between now and 2027.
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Earlier this year when I was looking for a house I found a very nice one but it couldn't get FTTP for some reason. I picked the wrong address one time, picking the previous number. It could get Fibre. And I went one higher, it could get Fibre too. Weird. So as you did, Emailed the CEO to ask 'WTH?' and the basically said that some houses were missed for an unknown reason in 2021 and they came back out and completed the work to allow around a dozen houses in that street to then become eligible. The house move fell through but I did tell the selling estate agent about it.
 
robj20 said:
Plusnet black Friday deal looks rubbish, they've knocked a penny off each one since the last time I checked. I'll wait until next the end of March then sign up so I only get one price increase.

900mb
£33.99 for 4 months
£37.99 for 12 months
£41.99 for 8 months
Click to expand...

I have about ten months left of my two years contract with them for our first FTTP connection, being 500Mb.
At this point I would not wish to change that as it means a new 2 years contract.
BRSK are available, although I have been with PN for decades, it could be a choice. For me though the customer service with PN, needed in the past, has been good. But I have not really needed them for some time.
 
Vimes said:
I have about ten months left of my two years contract with them for our first FTTP connection, being 500Mb.
At this point I would not wish to change that as it means a new 2 years contract.
BRSK are available, although I have been with PN for decades, it could be a choice. For me though the customer service with PN, needed in the past, has been good. But I have not really needed them for some time.
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I think my standard is too high, but so far they're very slow still waiting on an answer from Fridays question.
 
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