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RTX 4090 failure? Google Chrome freezing PC hard

Quartz

Quartz

Quartz

Soldato
Joined
1 Apr 2014
Posts
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Aberdeen
When I launch Chrome my PC freezes hard after a short while. Not just Chrome, the whole PC Microsoft Edge works fine. I had been playing Sniper Elite 4 with Chrome running in the background, went back to Chrome and the PC froze hard with all three monitors turning off. It had been working fine before this. I rebooted, launched Chrome, clicked Restore, it restored all the tabs and then froze. Rebooted again. Then I went to Windows Update, installed even the optional updates (Intel network driver, AMD graphics driver) and it still froze. I tried several times. I don't think it's a particular tab because I tried restoring different tab groups. Could it be an extension? I have Lastpass, Adblock, Google Docs, and Google Art installed, maybe Malwarebytes - for obvious reasons I cannot check right now..

Microsoft Edge is working fine.

PC software is Windows 11 fully patched. I've tried updating Chrome to the latest from outside Chrome. There's nothing of apparent interest in Windows Event Viewer.

PC hardware is Ryzen 9800X3D, 64 GB RAM, RTX 4090, and three NVME SSDs.
 
This is not looking good: I played C&C3 for about half an hour and video corruption appeared - blocks all over the screen - and I confirmed this by firing up Sniper Elite 4 which experienced the same issue.

It occurs to me that Chrome can use the GPU as an accelerator so that might explain Chrome's behaviour.

I guess I get to find out how good Zotac's RMA process is. Thank heavens for the 5 year warranty.
 
Updated thread title. Could some kind Don please move the thread to the GPU forum?

What do Zotac like to see in RMA requests?
 
I tried to fire up Sniper Elite again to take a video and it froze when I tried to load a saved game. After rebooting it froze shortly after starting Edge (to update this thread) but this time I left it frozen and Windows detected the freeze and rebooted the PC for me.
 
Try reseating the power connectors to the GPU and reseating it in the PCI-E slot before going full hog on RMA.

Is your PC stable if you remove the GPU and run on integrated graphics?
 
Event Viewer is now showing error 153 from nvlddmkm.

aaronyuri said:
Try reseating the power connectors to the GPU and reseating it in the PCI-E slot before going full hog on RMA.

Is your PC stable if you remove the GPU and run on integrated graphics?
Click to expand...

Good advice. To do tomorrow - it's too late tonight.
 
tried changing gpu drivers, rollback or update?
Check cables and reseat.

It is looking like RMA of GPU but may as well confirm what you can first.
 
Naturally it failed shortly after writing. Checked the 12vHPWR - fine both ends. Reseated, no joy. I've replaced it with my 3090 and it's currently running a YouTube video.
 
I'd be inclined to try it in another rig to make 100% certain before going through the RMA process. That absolutely will not be a fast turnaround given the current state of the industry...
 
How old is the card and did you register it for the extended 5 year warranty?
Non-registered cards only carries a 3 year warranty (asking because the 4090 came out October 2022, so if you bought it early it'll be more than 3 years old by now)
 
Last edited:
tamzzy said:
How old is the card and did you register it for the extended 5 year warranty?
Non-registered cards only carries a 3 year warranty (asking because the 4090 came out October 2022, so if you bought it early it'll be more than 3 years old by now)
Click to expand...

Yes, it was registered for the 5 year warranty. :) And I still have the email.
 
I'm back from travels and needed additional equipment - first a new 12VHPWR connector and then a better PSU - to test the card. It's now in another PC and behaving perfectly. No artifacting, no crashing.

Sheesh.
 
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