Aquiss
- Thread starter Rainmaker
- Start date
As I said in my post, it's all for a bit a fun. Basically it's what staff listen to during the week, but anyone can listen in via https://radio.aquiss.net/
As for the name, I've heard all sorts of variations over the years.
No changes. Our loyalty marker is based on 3 years.
An example of how difficult supporting customers can be at times.
Recent customer who joined us 2 days ago, who has spent the last 2 days using as many words as possible to basically moan, that they are only get a 3ms reply from 1.1.1.1 from their connection and we have 8 hops in a trace, but their last provider only had 7 hops.
Customers have a right to cancel for any reason (and I suspect that's where this going - you can tell the tone of someone's emails) but ones does have to raise an eyebrow (or a whole forehead) with cases like this.
Recent customer who joined us 2 days ago, who has spent the last 2 days using as many words as possible to basically moan, that they are only get a 3ms reply from 1.1.1.1 from their connection and we have 8 hops in a trace, but their last provider only had 7 hops.
Customers have a right to cancel for any reason (and I suspect that's where this going - you can tell the tone of someone's emails) but ones does have to raise an eyebrow (or a whole forehead) with cases like this.
Do you lose out on install charges to the extent that you'd have to charge an install deposit that people can get credited onto the account after a couple of months? It sounds like it's not worth the hassle of a customer that is determined to complain, as the ADR fees are more than the cost of writing the contract off. Still, I'd rather that 'good' customers weren't subsidising this.
We will sadly take the hit of the contract from the wholesale network, but business insurances can to some degree cover some of this.
Since I posted this, they have now sent in there threat to sort it or they are moving elsewhere. I've issued the customer with their marching orders in response as their tone has suddenly change to an unacceptable tone. I can tell straight away that working with this client is going to be near impossible.
For what it's worth, I've decided to switch elsewhere - I might move home soon, so the cease fee was a bit of a concern.
Having said that, what I've found great about Aquiss is the ability to have a sensible conversation with someone at the other end of the email / phone. I've recommended you to a few nerd friends on that basis, though I'm not sure any have made the leap.
What I would say is that has downsides as well. If someone tried to contact BT about pings and hops they'd get absolutely nowhere, and probably spend hours and hours on the phone with people telling them to reboot the router. With you guys they can actually sit there and argue about hops even if in practical terms it's an irrelevance.
Having said that, what I've found great about Aquiss is the ability to have a sensible conversation with someone at the other end of the email / phone. I've recommended you to a few nerd friends on that basis, though I'm not sure any have made the leap.
What I would say is that has downsides as well. If someone tried to contact BT about pings and hops they'd get absolutely nowhere, and probably spend hours and hours on the phone with people telling them to reboot the router. With you guys they can actually sit there and argue about hops even if in practical terms it's an irrelevance.
Are you likely to be taking part in the near-net build on demand trial?
www.ispreview.co.uk
Openreach Near-net FTTP Trial to Reach UK Businesses Outside Build Plan
Network access provider Openreach has announced the launch of an interesting new "Near-net" trial, which sounds like a different approach to their old FTTP on D
www.ispreview.co.uk
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,868
- Location
- London
Is it automatically applied after 3 years?
I’ve been with your service for about 15months, very pleased with the service, hopefully will stick with Aquiss for the long term.
On a different note, at the end of my street I noticed a new grey box being installed with a small lower yellow box next to it, anyone have an idea what that would be?
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Nope, as its linked to a new contract point. We simply can't be automatically putting customers back into contracts without an agreement in place.
Are you likely to be taking part in the near-net build on demand trial?
Openreach Near-net FTTP Trial to Reach UK Businesses Outside Build Plan
Network access provider Openreach has announced the launch of an interesting new "Near-net" trial, which sounds like a different approach to their old FTTP on D
Too early for me to decide yet if we have the human resources available.
We have 3 more networks we are bringing online currently and I have 2 new members of staff starting that will need training up, so my focus maybe elsewhere to make a decision.
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,868
- Location
- London
Ok I see, so we should phone at 3 years for discounted price and new contract.
I have an almost guaranteed order if you decide to take part, depending on whether Openreach consider 200m to be "near-net"
I'm out of contract in September with VM and looking to start the migration process in early August.
I really like the look of Aquiss and have a friend who's been with you guy for years. You've probably been asked this a million times, but what's the prospects of the 1.8Gbps service coming to BTW in the near future?
BT Wholesale Set to Launch 1.8Gbps UK FTTP Broadband Later in 2026
I really like the look of Aquiss and have a friend who's been with you guy for years. You've probably been asked this a million times, but what's the prospects of the 1.8Gbps service coming to BTW in the near future?
BT Wholesale Set to Launch 1.8Gbps UK FTTP Broadband Later in 2026
I've made a note to come back to this, this coming week.
Very high
NNIs were completed last week to support 1.2 and 1.8 and a commercial appendix was signed very recently to extend our Openreach portfolio of products. Expect more very soon
Wow, thanks for the amazingly quick responseVery high
NNIs were completed last week to support 1.2 and 1.8 and a commercial appendix was signed very recently to extend our Openreach portfolio of products. Expect more very soon
Will be keeping an eye out for updates 
Didnt know this was a thing, just looked and I hit the 3 year mark on the 19th.