Virgin Media Discussion Thread

Ad_Augendae said:
@fez Sorry do you have a civils problem, did you ask them to explain.
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They eventually explained that they had to dig up the road so needed council permission. This was only after repeated calls and being told each time "oh yes, it will be installed on that date" only for that date to nearly arrive and a few days before they push it back again.

We had someone dig a little hole in the path outside our house probably close to a month ago now and they were from VM so I have no idea whats going on it all honesty.

I have said to them that no one at any point has communicated anything to me. Apparently it can take up to 6 weeks after you sign up for it to be installed which again, was never communicated and you would think that they know whether they can serve your address before they sign you up. You would think they wouldn't let you pick an installation date 5 days post sign up if they couldn't deliver that. You would think that when they needed to push it back or get external permissions they would communicate that to you. Nope. Just utterly **** all around.

Avalon said:

Am I eligible for automatic compensation?

Find out if you're eligible for automatic compensation and understand everything you need to know about Virgin Media automatic compensation.
www.virginmedia.com www.virginmedia.com

I would suggest you familiarise yourself with the daily rates you are entitled to be credited with once installed and active.
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It looks like they will just pull this excuse

This will be at £6.46 per day for the duration of the issue less any delays waiting for 3rd party permissions or permits which are outside of our control.

When they missed the 2nd appointment I kicked off and they said that they would pay for a cellular sim and router until the install was complete. I made sure to confirm that there was no limit on the cost of these and they did. I bought a unifi one that cost about £450 so it would integrate with my home network seamlessly so its going to be a fun conversation when they do eventually install my broadband and I come knocking for reimbursement. They would be don't about 16 months worth of my payments on a 24 month contract.
 
Classic Virgin Media being standard muppets.

My contract ends on the 13th of June, moving out a couple of weeks after


My monthly price more than doubles once the contract ends, so I got in touch with them and said I'll happily pay an extra month if you can keep the cost the same.


No can do - they want me on 24 month contract for 2 weeks of usage.


Cancel it is. Don't have free money then
 
Rang up retentions this week as FTTP available here now and they were charging £44... now £28pm for Gig1 + Netflix which can be used to offset any existing account so real price is £22pm, been pretty much solid for the last year so no complaints from me for that price!
 
Rang up today to report a fault and could not get past the auto message.

Apparently they did not recognise my account number or phone number, i have only been with them 30 odd years.

Had to use the chat bot and hope they can sort the fault out. (this is a TV fault not internet)

Cherry on the cake. On my account page it has a link to the community forums, this has been not working for some time now.
 
freddie64 said:
Rang up today to report a fault and could not get past the auto message.

Apparently they did not recognise my account number or phone number, i have only been with them 30 odd years.

Had to use the chat bot and hope they can sort the fault out. (this is a TV fault not internet)

Cherry on the cake. On my account page it has a link to the community forums, this has been not working for some time now.
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If it's an issue with pixelation of live TV, then it's a known national fault that will supposedly be resolved by ~3PM.
I've also had account issues both on the phone and their online status checker today, and others are reporting the same (on socials, downtime sites etc) along with faulty customer landlines.
 
visibleman said:
If it's an issue with pixelation of live TV, then it's a known national fault that will supposedly be resolved by ~3PM.
I've also had account issues both on the phone and their online status checker today, and others are reporting the same (on socials, downtime sites etc) along with faulty customer landlines.
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It is sort of that fault, but i amnot able to change channel to see what else is affected. when i change channel sometimes it is a garbled mess of both channels showing.

Chat bot did say it should be resolved around 3pm, so will try again at 4pm to give it a bit more time.
 
Just got my internet back.

Been off for about 3 hours, but back on at full speed.

App says there is still an issue that they are working on and to check back in 24 hours.
 
Code: 
There's a broadband issue in CH
Last updated today, 7:41am.



Thanks for your patience while we work to fix things as quick as we can.


Status



Outage Identified and Raised


Estimated fix time



20 May at 09:05.


Details



You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.


Updates



We'll send you text updates on this issue.

I can not remember the last time I had issues. Packet loss!!
 
Been sketchy bb and tv services for last 4-5 days, never seen VM take this long to resolve both bb and TV issues. They keep pushing the date every 1-2 days forward.

But one good thing VM are trying to keep the services at min service/level without being disruptive too much for customers. Still pants though naturally.
 
I put in my 30 days notice so my contrace ends on the 27th of June as virgin want £56 a month for M500 and I am not paying that.
So over the last few days I have had quite a few calls from the retention team and tonight I answered the phone just to see what they would offer me and a very helpful guy answered the phone and said he could give me 1 gig fibre with basic netfix and a £25 bill credit for £28 so basically paying £27 a month with no rise until April 27.
So I excepted the offer.
Where I live on the edge of a town we only have virgin fibre to the house in our street so not a lot of choice to move at the moment.
We have had no issues with our connection using virgin.
 
themul said:
I put in my 30 days notice so my contrace ends on the 27th of June as virgin want £56 a month for M500 and I am not paying that.
So over the last few days I have had quite a few calls from the retention team and tonight I answered the phone just to see what they would offer me and a very helpful guy answered the phone and said he could give me 1 gig fibre with basic netfix and a £25 bill credit for £28 so basically paying £27 a month with no rise until April 27.
So I excepted the offer.
Where I live on the edge of a town we only have virgin fibre to the house in our street so not a lot of choice to move at the moment.
We have had no issues with our connection using virgin.
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That's pretty good, as a "new customer" (I've been switching between VM and Truespeed recently) I'm paying £25 for 1gig (going to £28 next year), though don't know if that includes Netflix or not, they certainly didn't make it obvious if it did, but I haven't looked into it at all.
 
I'm paying £52 for 1gb and volt mobile, contract is up October so I will see what I can do to save a few pennies.
 
clone said:
I'm paying £52 for 1gb and volt mobile, contract is up October so I will see what I can do to save a few pennies.
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I was on the virge of leaving even started getting a process in with Sky, retentions rang me and managed to get full 1gb + netflix with 2 boxes full tv with uhd sport cinema and TNT sports for 84 quid a month
 
Hi all,
The oldies need the coax replacing to their Hub5 for something a little shorter (2/3m tops) and newer than their current crusty 10m length (it's a big ol' coil of coax) of cable that's been there since the Motorola days of CableTel/NTL.

I did mention just to get an engineer out but i've somehow been dragged into finding something as apparently VM allows you to do it yourselves now and "it'll be quicker" :rolleyes:

So i'm looking for something pre-terminated but have read it can either be RG6 or RG59; is that the case and is there a preference with coax cable type?
 
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visibleman said:
Hi all,
The oldies needs the coax replacing to their Hub5 for something a little shorter (2/3m tops) and newer than their current crusty 10m length (it's a big ol' coil of coax) of cable that's been there since the Motorola days of CableTel/NTL.

I did mention just to get an engineer out but i've someone how been dragged into finding something as apparently VM allows you to do it yourselves now and "it'll be quicker" :rolleyes:

So i'm looking for something pre-terminated but have read it can either be RG6 or RG59; is that the case and is there a preference with coax cable type?
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This should be fine and has push fit connectors on both ends so no screwing required.

 
visibleman said:
Hi all,
The oldies needs the coax replacing to their Hub5 for something a little shorter (2/3m tops) and newer than their current crusty 10m length (it's a big ol' coil of coax) of cable that's been there since the Motorola days of CableTel/NTL.

I did mention just to get an engineer out but i've someone how been dragged into finding something as apparently VM allows you to do it yourselves now and "it'll be quicker" :rolleyes:

So i'm looking for something pre-terminated but have read it can either be RG6 or RG59; is that the case and is there a preference with coax cable type?
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Would they not send you the cable to do it yourself?
 
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