Gigabyte UK Warranty

[smsmasters]

The PSU can also cause coil whine in components so it may not be the GFX card.

I used another graphics card and heard no coil whine. Everything else the same.

 

[smsmasters]

Here is video evidence of my fan issue this is at 25%:

https://youtu.be/Qoai9hJZB3U

Did you run the card with the default fan profile or use a custom profile?

Issue occurs regardless.

 

[smsmasters]

Here is video evidence of coil whine (faint high pitched sound) & fan bearing issue:

https://youtu.be/l8nqc4juysk

 

[benjii]

I used another graphics card and heard no coil whine. Everything else the same.

A PSU may cause coil whine on one card but not another. Unless you know for a fact that both graphics cards use the exact same components, that's not a valid test.

 

[smsmasters]

A PSU may cause coil whine on one card but not another. Unless you know for a fact that both graphics cards use the exact same components, that's not a valid test.

Also I tested with a Corsair HX850i and AX860i and coil whine was still present.

I'm wondering why the fan issue didn't surface at their end when my videos clearly show this.

At the very least, I'd like the faulty fan to be repaired/replaced.

 

[Gigabyte-Gaming]

A PSU may cause coil whine on one card but not another. Unless you know for a fact that both graphics cards use the exact same components, that's not a valid test.

Exactly, that's why coil whine is so hard to diagnose.
It's basically caused by a resonance frequency which depends on every component of the PC.

 

[Danny75]

In your video I see the GPU is placed horizontally in the usual fashion for most cases.

In the video Gigabyte recorded, how is it placed? Horizontally too, or vertically on a test bench?

Just a thought, in case the middle fan issue isn't as pronounced if it's on its side.

 

[smsmasters]

In your video I see the GPU is placed horizontally in the usual fashion for most cases.

In the video Gigabyte recorded, how is it placed? Horizontally too, or vertically on a test bench?

Just a thought, in case the middle fan issue isn't as pronounced if it's on its side.

In the video Gigabyte recorded my GPU was tested vertically on a test bench so the motherboard was flat on a table, whereas, my GPU, yes, is placed horizontally in my case.

 

[smsmasters]

Just to update this thread.

Well good news, Gigabyte UK agreed to replace the entire heat sink including all fans in one go.

They couldn't reproduce the coil whine and display port handshake issues I had at their end but this could be related to other hardware, I can live with it anyway.

Fingers crossed it'll be fine when it arrives tomorrow.

 

[orbitalwalsh]

Just to update this thread.

Well good news, Gigabyte UK agreed to replace the entire heat sink including all fans in one go.

They couldn't reproduce the coil whine and display port handshake issues I had at their end but this could be related to other hardware, I can live with it anyway.

Fingers crossed it'll be fine when it arrives tomorrow.

awesome news! seems Gigabyte CS been on point for forum users as of late

 

[smsmasters]

Well just my luck... Having fan issues again, this time the left fan.

In hindsight it would have been best to have had all 3 fans replaced in one go initially to save on shipping costs...

I am rather disappointed with the longevity of these fans to be honest. Spent over £500 on this in 2015, not even two years since purchase...

https://youtu.be/HtrBYXJGGbg

Would Gigabyte UK shoulder shipping costs this time?

 

[khemist]

I would hope so, you will probably have to ask though.

 

[smsmasters]

Awesome service from Gigabyte UK. They arranged a free courier collection.