Disney+: Stuttering

Delvis · 4 Jul 2020 at 14:25

Am I the only one that experiences this?

Every now and then, primarily on shots where there's either a lot going on or like a wide panoramic view, it's jolts as if it can't render it quick enough. No other streaming service I use does this (Sky, Netflix, Prime) literally only Disney+

Any one else get this?

1st world problems eh

bazzabear · 4 Jul 2020 at 14:50

I use Disney+ through an LG TV, and haven't had the issue, sorry.

Delvis · 4 Jul 2020 at 15:01

bazzabear said:
I use Disney+ through an LG TV, and haven't had the issue, sorry.

LG here too.

I guess it could be it buffering in intervals, just nothing else does it.

Dano · 4 Jul 2020 at 16:21

Are you watching via a PS4? There is a known issue with this.

Delvis · 4 Jul 2020 at 20:37

Dano said:
Are you watching via a PS4? There is a known issue with this.

No, directly on my LG via built in app

The built in netflix and Prime work fine

Bear · 4 Jul 2020 at 20:46

Watch it via the app on an LG OLED and works fine here

Delvis · 4 Jul 2020 at 20:56

Bear said:
Watch it via the app on an LG OLED and works fine here

I'm assuming it's something with my local App then, no idea tbh.

checjb · 5 Jul 2020 at 00:24

No issues on my Xbox, thankfully. My daughter would go nuts if it stuttered.

Delvis · 5 Jul 2020 at 09:59

checjb said:
No issues on my Xbox, thankfully. My daughter would go nuts if it stuttered.

It's not major, it's almost as if it can't keep up with the frame rate. It's bizarre!

alchal · 5 Jul 2020 at 11:52

I have that problem at times with an lg TV was especially noticeable in a few of the mandelorian shows

5punk3monk3y · 5 Jul 2020 at 20:07

Delvis said:
It's not major, it's almost as if it can't keep up with the frame rate. It's bizarre!

What model are you watching on?

GazzaGarratt · 6 Jul 2020 at 17:30

Delvis said:
It's not major, it's almost as if it can't keep up with the frame rate. It's bizarre!

That's weird! I play mine through Sky Q apps and it doesn't stutter. Good suggestions might mean if you have access to Disney+ via other boxes/consoles you could see what it does and through process of elimination you should be down to either the TV or your internet being the problem. Have you done an internet speed test on your TV? The ability to test it should be in the TV settings.

VincentHanna · 6 Jul 2020 at 20:37

Network cable or WiFi connection?

Delvis · 7 Jul 2020 at 09:52

5punk3monk3y said:
What model are you watching on?

LG UK 50 6470P

GazzaGarratt said:
That's weird! I play mine through Sky Q apps and it doesn't stutter. Good suggestions might mean if you have access to Disney+ via other boxes/consoles you could see what it does and through process of elimination you should be down to either the TV or your internet being the problem. Have you done an internet speed test on your TV? The ability to test it should be in the TV settings.

Could try it through Sky Q, as we're on the slavebox it's better to watch Netflix etc directly on the telly (which don't stutter)

VincentHanna said:
Network cable or WiFi connection?

WiFi.

As said, netflix and Prime are fine, only Disney Plus.

5punk3monk3y · 7 Jul 2020 at 11:38

Delvis said:
LG UK 50 6470P

It has a 1.2Ghz quad core CPU and 1.5Gb ram so should perform.

Jonnycoupe · 7 Jul 2020 at 22:47

Mine does sometimes through the Fire stick. Disappointing.

bledd · 9 Jul 2020 at 11:07

Delvis said:
LG UK 50 6470P

Could try it through Sky Q, as we're on the slavebox it's better to watch Netflix etc directly on the telly (which don't stutter)

WiFi.

As said, netflix and Prime are fine, only Disney Plus.

Check using a cable

Delvis · 9 Jul 2020 at 13:00

bledd said:
Check using a cable

No can do, not near anything to do so.

As said, works with prime and netflix