anyone know much about VW Service Plans, my son bought a GTI Performance a few months back - VW Approved and when I go into the vw website to see how much a service plan for it would be it says 'your vehicle currently has an existing Volkswagen Service Plan.
Please contact your local retailer for more information.'. Don't think he paid too much attention to what the salesman was saying so he doesn't know. My thought is that it's either the previous owner who had it or it's possibly part of the sale. If it was the previous owner does anything need to be done to transfer it. I'll get him to phone the dealer but thinking about how to word the discussion to make sure if it was the previous owners plan it gets transferred to him if possible.
hope that makes sense.
We’ve just been through this but our case was slightly more complex (apparently) because we had a personal reg.
So after many calls, we had to do the following
1) Visit the Cupra dealer with V5 (Old, showing previous DVLA assigned plate) and current, showing personal plate. Photo ID and if we had it, proof of sale. We did that and guy updated it on their ‘BMS’ system.
2) Contact VW financial services, explaining that ‘ownership’ and service plan needed to be updated to us, and we had to submit photos of the V5’s/ID/Bill of sale and they will update it globally using the personal plate.
Cupra dealer could only do it on the previous plate, apparently but they make a note of PP.
The VW dealer we bought the car from (Outright) said they wouldn’t have know, because it was a Cupra, and they don’t have access to that system despite being part of the same group. Cupra dealer called BS on this so read into that what you will.
Finally, there is no clear cut answer as to whether a service plan follows the car or the person. VWFS are apparently the only ones which can tell you, and this is because there’s two potential scenarios.
1) The plan was paid out right by the owner, in which case it follows the car
2) The plan is/was paid for by monthly instalments, which if so either stops as the personal cancels it once they sell the car, or they maintain it and transfer it onto their new car, if applicable.
Ours was a more complex case, because we added a private plate and we bought the car at 8 months old, before any service was required. The process was ridiculous trying to find this out.
And one thing that really annoyed me, is that NO ONE could tell me why, if I put our personal plate into the official Cupra website regarding plans, it comes up saying the car has one, as that would imply their ‘system’ is indeed updating as it should, but Cupra, VW and VWFS replied the same “I’ll be honest, I don’t know.”
. I also read up a bit about the HUD, and it's not a cheap thing to fit afterwards, un-like an exhaust or even the leather chairs, so that kind of settled it for me.
.
