City Fibre

Anyone getting slow uploads tonight? Only getting 400-500Mb, I’m on IDNet.
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This is on Aquiss CityFibre 1000/1000 this evening. I'd have expected the upload to be slightly higher in the high 800's/low 900's.
 
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Vodapfone is not offering any deal to renew, not even half of new customer.
Hardware is not great unless I go for top end.
Thinking of leaving any suggestions ?
 
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This is on Aquiss CityFibre 1000/1000 this evening. I'd have expected the upload to be slightly higher in the high 800's/low 900's.

All our NNIs were running well under 50% of capacity at 23:00. Can't see any reason our side for lower upload.
 
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This is on Aquiss CityFibre 1000/1000 this evening. I'd have expected the upload to be slightly higher in the high 800's/low 900's.
I'm on Brsk/Youfibre rather than CityFibre, but I have noticed that speedtest.net doesn't give me a reflective, real-world score these days, if I start off a 10GB download, I can max out at 240MB/s easily but speedtest won't reflect that.
 
I have noticed that speedtest.net doesn't give me a reflective, real-world score these days
Trying different hosts as KIA suggests and using the CLI gave more consistent/accurate results for me compared to the website, especially when moving to above 1 Gb/s.
 
While you're here Martin, I can't figure out where your Enhanced Care offering maps onto the CityFibre product for business FTTP. Your site says:

In the event of a service fault, services with Enhanced Care will look to be cleared of a reported fault within 20 clock hours of receipt of the fault being reported, excluding any allowable parked time.

CityFibre's spec for National (https://cdn.cityfibre.com/Partner-page/Downloads/CF-FTTP-National.pdf) says there's two care levels - standard is end of next working day, premium is 8 business hours. Your 'enhanced' seems to be better than premium as it doesn't have the weekend carve-out and 20 clock hours will nearly always be quicker than 8 business hours unless a fault goes into CityFibre bang on 9am.
 
Good Morning,

Just a heads-up for CityFibre users (and lurkers) we have reintroduced our 6 month half price offer on CityFibre services. This will be available for new installs and migrations, until April 30th 2026.

Full details can be found https://www.aquiss.net/cityfibre-home-fttp-packages/
That's an excellent offer for a top totch service, if I wasn't under contract I'd be signing up right now. Fingers crossed you run it again in july.
 
While you're here Martin, I can't figure out where your Enhanced Care offering maps onto the CityFibre product for business FTTP. Your site says:



CityFibre's spec for National (https://cdn.cityfibre.com/Partner-page/Downloads/CF-FTTP-National.pdf) says there's two care levels - standard is end of next working day, premium is 8 business hours. Your 'enhanced' seems to be better than premium as it doesn't have the weekend carve-out and 20 clock hours will nearly always be quicker than 8 business hours unless a fault goes into CityFibre bang on 9am.

Our Enhanced Care (our name for it) is linked to CityFibre Premium. That document looks to be a little out of date, as Saturdays are included.
 
That's an excellent offer for a top totch service, if I wasn't under contract I'd be signing up right now. Fingers crossed you run it again in july.
@aquiss can confirm but I signed up to Aquiss on a great deal whilst under another Isp contract and asked for the switch to be deferred by a couple months which they were happy with.
 
@aquiss can confirm but I signed up to Aquiss on a great deal whilst under another Isp contract and asked for the switch to be deferred by a couple months which they were happy with.

Yup, we are holding future orders as far into the future as July. As long as we get an order in our system, we will sit on it, but we will still honour any offers at the point of sale.
 
Our Enhanced Care (our name for it) is linked to CityFibre Premium. That document looks to be a little out of date, as Saturdays are included.
Thanks, I was slightly confused because IDNet were telling me that over-1Gbps products weren't available yet on the Premium care level, but you offer everything up to 2.5Gbps and presumably onward to 5Gbps+ when that's released.
 
Thanks, I was slightly confused because IDNet were telling me that over-1Gbps products weren't available yet on the Premium care level, but you offer everything up to 2.5Gbps and presumably onward to 5Gbps+ when that's released.

Very odd...I've just WhatsApped our account manager at CF to confirm as his reply was "I have no idea where they got that from"
 
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