Sounds like a really enlightened, forward thinking member of staff. Rubbish communication AND anger issues. Still, he’s got a shiney brum brum, so that’s ok.
As you are helping OC by modding these forums, is it possible to put some pressure on them to keep to their promise of giving up to date stock / delivery info?
Follow up question if I may:
Why can the large competitor say a proper number, yet we have to have this bloody ‘Allo, Allo’ code nonsense.
Eg: “We are expecting 39 TUFs this week”
or even:
“I’m sorry to say that of the 39 TUFs we were expecting, only 19 came”
or (This works best if you can...
I honestly admire you @Thatchappers. Seriously.
You are prepared to put across a point of view that is at odds with how most people are feeling. You are prepared to take flack from said people for expressing your view and that is admirable.
The fact that you are prepared to defend a company...
Was thinking of doing the same. I also know someone who is a journalist on a national radio consumer programme, I’m gonna run it by her when I see her next week. This **** is just plain wrong.
He’s always had it. Gotta get your money’s worth!
If this shambles has taught us anything, it’s never trust middle aged men who wear leather jackets or drive Ferrari’s. But we all knew that already right?!
Do you honestly think that communicating honestly and specifically is a bad idea?
It’s pretty much day 1, lesson 1 of customers service training.
Edit: Its funny because your example is pretty much what some of us have been through this week:
An ok amount (~50) of TUFs was due in. Therefore...
This must be Stockholm syndrome.
if they expect 50 and less than 25 arrive, fine, no problem, we understand there’s a global shortage.
JUST TELL US THAT’S WHAT’S HAPPENED!
It’s called ‘good communication’. It’s a child of ‘the truth’, and a parent of ‘expectations’.
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