Caporegime
Which means you can't look at an item like you could in a shop, as you can't open it.
** MASSIVE NVIDIA PRICE DROP!!! **
- Thread starter Gibbo
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Which means you can't look at an item like you could in a shop, as you can't open it.
Not really because when I've bought from elsewhere the boxes have largely been sealed and not used in pre-testing for 8 Packs uber rigs.
8 Pack made one error with some OEM CPU's to which he was spoken to about and to ensure he keeps his CPU's in his area and away from live stock.
8 Pack only test OEM CPU's from our stock which are all binned by him and then used in his and Infinity systems based on their OC.
Other items such as motherboards, VGA and RAM are all supplied directly to him from the manufacturer.
Caporegime
Then the "entitlement" should have "For stipulations please click on link". As I wouldn't have clicked the link.
Because your buying online you have online materials to look at. Practically every item sold there are photos, videos, reviews and full specifications online, why would you need to look at it, by opening the box if buying online?
When I buy something online I know I want it, because enough info has being made available online for me to buy it.
If I buy something online, use it and then think mmm never gonna use it again, that is my issue, I either keep it, sell it or DSR it and accept a partial refund as I used it. Example I purchased a Go Pro recently, opened it up, had a look and thought meh, but have thrown it in a draw to keep as I'd never expect to return it and get a full refund, that would just be wrong.
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The new rules are the rules they are there to protect etailors from making losses from having to b-grade items used within the 14 day DSR period, hence the new rules.
When buying online I do not need to use a product to know I want it, as I simply know I want it and hence is the reason I am buying it. If I use it then I have used it and it is no longer new.
With a monitor it is different, if the picture isn't satisfactory then surely it is because it has a fault and will refund/exchange the unit.
For examples monitors with backlight bleed, we take back no questions asked, for people with genuine reasons we will sort out no issue, but this is because we class these things more as faults and not un-wanted.
Someone returning a graphics card because it does not overclock as well as they hope, is clearly no fault of the product and as such they have used it and will be charged a re-stocking fee.
Caporegime
You mentioned stipulations with monitors, such as backlight bleed.
What about a GPU with coil whine? I never did return a GPU for that reason, but I'd DSR it rather than return as faulty. Would this now be faulty?
What about a GPU with coil whine? I never did return a GPU for that reason, but I'd DSR it rather than return as faulty. Would this now be faulty?
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Just to clarify do you consider dead/stuck pixels as a fault in respect to monitors?
Correct.
But as the guy who mentioned monitors we view backlight bleed or poor finishes a fault and will refund in full even if the law stipulates we could legally give a partial refund as with monitors we class it as a fault.
But people who think they can buy a VGA card, clock it to hell and back, obtain some scores, then return to us under DSR, then yes you are correct a re-stocking fee will apply. Don't laugh we've had a few customers do this under DSR.
Your buying a new VGA card based on reviews, its specification and from the many photos and potential videos online. You know you want and need it, so unless it was faulty you'd have no need to return it.
But the point is that it isn't a satisfaction guarantee any more, but you're still saying it is.
The example about the monitor was with regards to something like, I buy a TN monitor after reading reviews claiming it's a great monitor and doesn't suffer from the usual issues of TN panels. I buy the monitor, it has horrible colour shift. I am not satisfied at all. I bought it under the impression I was buying it with OcUK's superior 14 day satisfaction guarantee, which should mean I get a full refund since I'm very unhappy with the colour shift.
The stance really isn't that clear at all.
Caporegime
Well, that's okay then.
On the overclocking GPU's, I think buying any GPU and returning it under DSR if it's a poor clocker to be a bad show. But what about if you've bought a GPU geared to overclock, and it overclocks like crap? As much as I hate people abusing DSR, I can understand why they would in this case. But obviously if they did that now, they'd have a discounted refund. Unless you're counting cards geared for overclocking that overclock like crap as faulty?
On the overclocking GPU's, I think buying any GPU and returning it under DSR if it's a poor clocker to be a bad show. But what about if you've bought a GPU geared to overclock, and it overclocks like crap? As much as I hate people abusing DSR, I can understand why they would in this case. But obviously if they did that now, they'd have a discounted refund. Unless you're counting cards geared for overclocking that overclock like crap as faulty?
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All TN panels have colour shift though, there is not one on the market which does not.
Coil whine is a fault.
Surely you'd send back as a fault as then your shipping is covered???
But we've been told nothing has changed for 99% of users. As Martini has suggested, if I bought a GPU that had bad coil whine (which isn't technically a fault as it doesn't hinder the graphics card's ability to carry out its function) I'd want to be sending that right back for either a full refund for replacement.
Overclocking is not guaranteed and never has being. If it runs at the manufacturers claimed clock speeds which is normally higher for ones geared up for it then it is not faulty.
Caporegime
EDIT.
But it would be on a satisfaction guarantee, as that would be the purpose of spending more than other models that aren't built and advertised as an overclocker's dream. Like some are (lightnings, for example).
We'd except it back.
Hence why nothing has changed for 99% of users.
We'd simply return the product to manufacturer for a refund and if they refused we'd question our future with them and b-grade the product.
This is why with many of our partners such as XFX we have special warranty terms as they except all items we return to them for any reason to give our customers greater range of cover and improved support.
You'd spend more because they come at higher clocks out the box.
Any overclocker knows that overclocking is not guaranteed and it is simply GPU lottery.