I don't mean to be a jerk but could we get an answer on this please (would directly effect my decisions on where to get future monitors from for personal and business use).
** MASSIVE NVIDIA PRICE DROP!!! **
- Thread starter Gibbo
- Start date
I don't mean to be a jerk but could we get an answer on this please (would directly effect my decisions on where to get future monitors from for personal and business use).
The moral of this story would be to not buy those sort of cards any more! Though I never have myself, and I wouldn't DSR something because it didn't overclock as much as I wanted.
Soldato
If the item is received in this condition you should notify us within 48 hours and we will exchange it for you immediately.
Soldato
we will use our discression technically we are entitled to do it but we've only done it 4 times since june! 4 times out of thousands of returns.
I think Bicepo made a very clear and concise post regarding this in GD yesterday.
http://forums.overclockers.co.uk/showthread.php?t=18464532
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The problem here is that these cards are advertised as overclocking cards, but because they don't give a figure or an amount you can or should expect, it isn't really something for trading standards to deal with.
IF a figure/clockspeed was mentioned in the product listing (or for example a pre-overclocked card couldn't run at its pre-overclocked settings) and it couldn't do it, then it should be considered faulty.
But this is why they don't put figures or numbers on the box in reference to overclocks.
It's to cover them, Common sense says if you want to return something make sure it's as you received it, You have looked after it and everything is present when returned.
The new law is because a lot of returns was people wanting to try something and have no intention of keeping it. This was not what DSR was for and it was abused costing retailers a lot of money. Under DSR you did not even need to repackage the item in the original packaging and the retailer legally had to refund you after 30 days even if you had not returned the item. It was not a well thought out system tbh.
The new system is a lot fairer to retailers and genuine returns will be no different.
Caporegime
That's not what gibbo has said though, any item returned opened will be hit with deductions, more usage and probably lower refund.
So that's not the same.
Caporegime
And now we're back to different information. Gibbo said all. Unless I'm being stupid.
This is the law.
Unpacking the goods and inspecting them would not be classed as more than necessary. But using the item for 13 days before deciding to send it back might be. If you decide you want to return notify the retailer asap and make sure the goods are in as near to the condition received as possible. Tbh this is not really any different to DSR other than now the customer is expected to return goods in a "as new" condition and the retailer has more rights to claim costs if they do not.
Unpacking the goods and inspecting them would not be classed as more than necessary. But using the item for 13 days before deciding to send it back might be. If you decide you want to return notify the retailer asap and make sure the goods are in as near to the condition received as possible. Tbh this is not really any different to DSR other than now the customer is expected to return goods in a "as new" condition and the retailer has more rights to claim costs if they do not.
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Soldato
I think you're reading far to much into this.
I think our technical manager made a clear and concise post regarding this if you have an concerns about his post take it up with him he is about as high up the food chain as you can get regarding this subject and has been our returns manager for years before he took over the full technical role.
I think our technical manager made a clear and concise post regarding this if you have an concerns about his post take it up with him he is about as high up the food chain as you can get regarding this subject and has been our returns manager for years before he took over the full technical role.
Soldato
It all sounds pretty straight forward and reasonable to me 
Soldato
So In the space of two pages we've got differing statements!
If I'm buying a monitor in store out of interest, looking at the Sammy 4K or the 27" ROG are we allowed to ask staff to open it and view it in use to check pixels/bleed etc before deciding?
If I'm buying a monitor in store out of interest, looking at the Sammy 4K or the 27" ROG are we allowed to ask staff to open it and view it in use to check pixels/bleed etc before deciding?
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Gibbo has stated that dead pixels are considered a fault.
Soldato
About time manufacturers like MSI sold graphics cards fully sealed, every time I have bought open it's open box, thus any Tom, Dick, or Harry could have used and abused it.
All manufacturers should sell their cards fully sealed, if the seal is broken when a DSR is made, charge them a restocking fee, simple as that unless it's an actual faulty product.
All manufacturers should sell their cards fully sealed, if the seal is broken when a DSR is made, charge them a restocking fee, simple as that unless it's an actual faulty product.
I was thinking about this actually, but hadn't mentioned it. I have bought various graphics cards that haven't been sealed. In fact, I've bought a lot of hardware that hasn't had any sort of seal on it.
Soldato
Thanks.
I've no issue on being charged for something that has clearly been used before returning but it'd be sad to see retailers begin to abuse the system that was designed to protect customers.
With a GPU and most hardware I'm in total agreement that there is plenty of information available regards to performance but with certain items there should be more flexibility for example monitors, headphones, sound cards etc where so much is variable and depends on the individual customer.
Associate
Not quite Moogley
opening up the packaging and inspecting the goods may well be more than you could oramlly do in a shop - depending on the goods concerned. For example there are very few if any shops that will have a range of graphics cards lying around on display (i.e not in their packaging) for you to touch and "inspect" in the shop. You may be able to handle the box (or indeed you may not) but it would not be "normal" that you could open the packaging and fiddle with something (let alone install it in a machine and try it out) in a shop before buying.
The Regulations are not about letting people try things for free to see if it exceeds their preconceived expectations when they buy using a ditance method, they are about ensuring that if soemthing is not as decribed there's a clear return oppurtunity.
The apporach may vary from product to product, but the essential point is to ensure that simply because somebody changes their mind about a purchase (after opening a product such that it is no longer "as new" - including being out of its packaging whilst int he posession of the purchsaer) that it is reasonable for the retailer to not be out of packet simply as a result of the purchaser's change of mind.
If there is any kind of fault, then the purchaser's fully covered so no problemt for them.
The deduction on returns is entirely discretionary and must only be made fairly and on a case by case basis.
Having said all this, I do agree tha there is no longer any value or correctness in the 14 day satisfaction guarantee, and indeed if that representation persists, then there is a danger of running afoul of the Unfair Terms in Consumer Contracts Regulations (which apply to the terms and conditions of OCUK including the operation and implementation of the Consumer Contracts Regulations) as creating the potential for confusion with cusotmers of OCUK and in such acases, the UTCCRs tend to favour the consumer.
EU-based consumer regualtion and Directive lecture over.
opening up the packaging and inspecting the goods may well be more than you could oramlly do in a shop - depending on the goods concerned. For example there are very few if any shops that will have a range of graphics cards lying around on display (i.e not in their packaging) for you to touch and "inspect" in the shop. You may be able to handle the box (or indeed you may not) but it would not be "normal" that you could open the packaging and fiddle with something (let alone install it in a machine and try it out) in a shop before buying.
The Regulations are not about letting people try things for free to see if it exceeds their preconceived expectations when they buy using a ditance method, they are about ensuring that if soemthing is not as decribed there's a clear return oppurtunity.
The apporach may vary from product to product, but the essential point is to ensure that simply because somebody changes their mind about a purchase (after opening a product such that it is no longer "as new" - including being out of its packaging whilst int he posession of the purchsaer) that it is reasonable for the retailer to not be out of packet simply as a result of the purchaser's change of mind.
If there is any kind of fault, then the purchaser's fully covered so no problemt for them.
The deduction on returns is entirely discretionary and must only be made fairly and on a case by case basis.
Having said all this, I do agree tha there is no longer any value or correctness in the 14 day satisfaction guarantee, and indeed if that representation persists, then there is a danger of running afoul of the Unfair Terms in Consumer Contracts Regulations (which apply to the terms and conditions of OCUK including the operation and implementation of the Consumer Contracts Regulations) as creating the potential for confusion with cusotmers of OCUK and in such acases, the UTCCRs tend to favour the consumer.
EU-based consumer regualtion and Directive lecture over.
OcUK Staff
and your still carrying on about this...............