Higher Education AppleCare

triggerthat · 3 Mar 2009 at 12:45

Hi there,

My brother is considering picking up a Macbook and I heard that it automatically comes with the 3-year applecare product? Is this true, or would you have to pay the £50 extra for it?

tsinc80697 · 3 Mar 2009 at 12:48

Any mac bought under HE discount has the 3 year parts and labour warranty

The extra £50 they try to sell you is just 3 year phone support, dont bother!

Slogan · 3 Mar 2009 at 13:07

tsinc80697 said:
Any mac bought under HE discount has the 3 year parts and labour warranty

The extra £50 they try to sell you is just 3 year phone support, dont bother!

triggerthat · 3 Mar 2009 at 13:12

Thanks - much appreciated. Am trying to think what else could my brother benefit from. Keyboard? Case?

Are the Macbooks fast enough for SD video editing?

Feek · 3 Mar 2009 at 13:32

I've included it in my purchase simply because I think that the ability to phone and get support for up to three years is dead handy and it's pretty reasonable for that.

Spyhop · 3 Mar 2009 at 14:03

If you're an old lady, perhaps

triggerthat · 3 Mar 2009 at 15:03

Thanks for your help. Just placed the order. How long do they normally take to turn up? It's the basic configuration.

Slogan · 3 Mar 2009 at 15:04

Should be here before the end of the week.

Phrozenpenguin · 3 Mar 2009 at 18:02

tsinc80697 said:
Any mac bought under HE discount has the 3 year parts and labour warranty

The extra £50 they try to sell you is just 3 year phone support, dont bother!

Is it possible to check this?
If I go to https://selfsolve.apple.com/GetWarranty.do and put my serial number in, i am informed of telephone support for 1 year but not details on hardware warranty.

If you look http://www.apple.com/support/service/help/warrantycheck/ over on the right there is a section to "Enroll an Education agreement" - would you need to do this to have the three year warranty?

tsinc80697 · 3 Mar 2009 at 19:04

It is 100% the full 3 year warranty. If you check online and it says 1 year only thats because its a flaw in their system

JAMAL · 3 Mar 2009 at 20:30

Feek said:
I've included it in my purchase simply because I think that the ability to phone and get support for up to three years is dead handy and it's pretty reasonable for that.

I thought the only people who bought it were the ones who ballsed up when ordering from the HE store thinking it was required for the 3yr warranty

triggerthat · 4 Mar 2009 at 00:22

Does iLife 09 come free with this?

J1234 · 4 Mar 2009 at 00:28

Yes; will be pre-installed and on the OS X disk.

rp2000 · 4 Mar 2009 at 00:53

triggerthat said:
Hi there,

My brother is considering picking up a Macbook and I heard that it automatically comes with the 3-year applecare product? Is this true, or would you have to pay the £50 extra for it?

10.1.1 of this is the closest mention you get on Apple site.

http://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html

tbh for the £58 I would just buy the full package. I am currently going through hassle of getting support to confirm I have 3 years via HE etc (my 1 year runs out tomorrow).

Reading other places the general consensus is you are covered for 3 years but the warranty check site will only ever show 1 yr phone support against your serial number. If you paid the £58 or bought some other applecare you get an enrollment code which will then make the site reflect your 3 year status.

People recommend this if you are selling on your mac (which technically I think is not allowed under HE conditions) as it showing 3 yrs as opposed to 1 yr means you can charge more for it etc.

To get some independent advice I would search macrumours and apple forums where the question has been asked many times.

rp2000

Phrozenpenguin · 4 Mar 2009 at 09:17

rp2000 said:
10.1.1 of this is the closest mention you get on Apple site.

http://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html

tbh for the £58 I would just buy the full package. I am currently going through hassle of getting support to confirm I have 3 years via HE etc (my 1 year runs out tomorrow).

Reading other places the general consensus is you are covered for 3 years but the warranty check site will only ever show 1 yr phone support against your serial number. If you paid the £58 or bought some other applecare you get an enrollment code which will then make the site reflect your 3 year status.

People recommend this if you are selling on your mac (which technically I think is not allowed under HE conditions) as it showing 3 yrs as opposed to 1 yr means you can charge more for it etc.

To get some independent advice I would search macrumours and apple forums where the question has been asked many times.

rp2000

Let us know if you manage to get it confirmed please.

J1234 · 4 Mar 2009 at 10:31

It always shows as 1 year on the site, but you do have 3 years if you bought it through the HE store.

I had a battery replaced one and a half years after I bought the Mac and they said it was fine because I had three years hardware warranty.

When I sold it, the new owner can transfer the warranty to their name.

SentineL-X · 4 Mar 2009 at 10:53

Does this also cover the Mighty Mouse?

My roll ball has just gone kaput!

Caged · 4 Mar 2009 at 11:21

The best thing to do with the Mighty Mouse is to throw it in the bin.

SentineL-X · 4 Mar 2009 at 18:25

I was thinking of doing so, I've got the Logitech MX Revolution as a replacement, but was wondering if they'd replace it so I could sell it on!

r44b · 4 Mar 2009 at 19:35

I recently had an issue with my MBP and when i phoned up applecare i asked the guy to confirm whether or not i had to register the HE agreement or not because nothing showed on the site when i logged on. He told me that i didnt have to register because it was already registered for HE sales. (i believe for none HE applecare contracts you recieve a slip with your applecare details which asks you to register it online, you dont recieve this when you purchase the HE contract as it is done automatically)