Corsair RMA support -any good?

Grimley · 27 Mar 2010 at 09:48

Reason I'm asking is because I think my HX520 has died. My gaming rig refused to boot up this morning, its blown 2 fuses & the last couple of times I've used it. There's been a burning smell coming out of the back of the PSU. It has taken a little bit of stick from me over the 3 years or so that I've owned it. I've shorted it out & I've overclocked My gaming rig over the last few months, didn't think it would do it any harm.

So is it worth RMA'ing this psu or is it easier to buy a new PSU. not in any rush to get the rig working again as its only used these days when the nephews come round. Just bought & installed Crysis for them to play too.

DirtyJester · 27 Mar 2010 at 10:08

RMA'd some ram a while back (posted to Holland) and found it to be quick reliable service.

Grimley · 6 Apr 2010 at 16:22

Well, I got a result today. Corsair have replaced my old faulty HX520 with a brand shiny new HX650!

not bad for 20 or so notes! :cool:

Tobywon · 6 Apr 2010 at 20:14

That is fantastic service from Corsair there. Understandable why they're pretty much the only recommendation when it comes to PSU's.

iMacMart · 7 Apr 2010 at 10:01

Does their warranty work via the serial number or do you have to show proof of purchase?

Purchased a modular 520 off MM the other week that is only 2 years old (I think) so would be interested in knowing the process?

Thanks

baron02 · 7 Apr 2010 at 10:26

That is very good service from Corsair, That why I buy their products jus tbecause of their service.

booyaka · 7 Apr 2010 at 11:51

tweakinfreak said:
do you have to show proof of purchase?

Purchased a modular 520 off MM the other week that is only 2 years old (I think) so would be interested in knowing the process?

Thanks

nope - I bought a hx620 psu from MM about 2 years ago - it busted after about 6 months. RMA'd to Holland and 3 days later a courier dropped off a brand new retail HX620 psu.

Best ever service received from any company. 1st class

BigRazer93 · 7 Apr 2010 at 12:17

Yep, very good company. My 800d side panel has a big scratch on the window, emailed them and sent me a new one, no questions asked.

Grimley · 7 Apr 2010 at 19:50

tweakinfreak said:
Does their warranty work via the serial number or do you have to show proof of purchase?

Purchased a modular 520 off MM the other week that is only 2 years old (I think) so would be interested in knowing the process?

Thanks

Neither. They ask you to test it 1st using a paperclip & a case fan. One end goes in the green wire & the other end goes in any black wire of the 24pin ATX plug, a fan is used to make sure that the whole PSU has gone & not its fan. If there is no luck, you just need where it was bought from & the date of purchase.

samurl · 7 Apr 2010 at 20:38

I just dealt with them for the RMA of a H50 unit, they sent me the information, I boxed it up sent it to the netherlands which is their closest hub from the post office which I think cost me 12quid, and they had it back to me within a week!

Couldn't fault it to be honest, I wanted to make sure I would deffo receive a new unit after sending it to them as I was 100% it was faulty, and they said even if it wasn't they would send me a new one because it could be faulty with my system which I was very suprised at!

SteveB · 7 Apr 2010 at 20:44

It sounds like a very good RMA service. I only buy Corsair RAM already and from now on PSU's. When will they start making everything else!? :cool:

InkZ · 7 Apr 2010 at 20:53

I RMA some RAM to US before holland opened, and also RMA RAM to holland. Great service, don't need proof of purchase, just send it off

mctiny · 7 Apr 2010 at 21:14

DirtyJester said:
RMA'd some ram a while back (posted to Holland) and found it to be quick reliable service.

Same here although mine was Brazil to the US, they replaced everything and it only two a week or two.

widnesjohn · 7 Apr 2010 at 22:07

damn thats realy good service im glad ive got a lot of corsair products in me system
4gd ddr3 dominators,cosair 650 watt and h50

i wish they made ati gpus with that rma service

bifday2k · 7 Apr 2010 at 22:24

I had the same issue abit ago when i had to rma a MM bought HX620, all i had to do was enter where it was bought, and what date, and as the person i bought it off gave me this info all was well, so if u can't get hard copy details sent, allways ask for atleast the info in an e-mail.

There Rma service is top notch, i allways advice friends to go corsair for psu if they can strech to the cost, but they are really worth it.

setter · 7 Apr 2010 at 22:42

Glad to hear that they dont ask for a receipt/invoice. Like a few have mentioned, i also purchased a psu on MM, (hx 850w). Good to know that if it does go wrong, rma should be straightforward.

iMacMart · 8 Apr 2010 at 07:14

booyaka said:
nope - I bought a hx620 psu from MM about 2 years ago - it busted after about 6 months. RMA'd to Holland and 3 days later a courier dropped off a brand new retail HX620 psu.

Best ever service received from any company. 1st class

Grimley said:
Neither. They ask you to test it 1st using a paperclip & a case fan. One end goes in the green wire & the other end goes in any black wire of the 24pin ATX plug, a fan is used to make sure that the whole PSU has gone & not its fan. If there is no luck, you just need where it was bought from & the date of purchase.

setter said:
Glad to hear that they dont ask for a receipt/invoice. Like a few have mentioned, i also purchased a psu on MM, (hx 850w). Good to know that if it does go wrong, rma should be straightforward.

Yes peace of mind for me

Thanks guys

C64 · 20 Apr 2010 at 23:53

Don't get too excited rma'ng a psu to holland is quite expensive and they don't refund you.

Had to rma my 520hx couple years back and the cheapest I found was interparcel who were cheaper than parcel2go and it was still £18 that price must be about £20+ now.

Post office would be a ridiculous price probably £30.

But yea you get a brand new sealed unit back.

Definitely shop around for cheapest postage option.

panta · 21 Apr 2010 at 00:30

Had to RMA a PSU recently to their place in Holland, cheapest couriers I could find were these guys: http://www.parcelsplease.co.uk/

Corsair did not refund the postage. I think they should.

Overall I would rate their RMA service as 'OK', nothing spectacular

setter · 21 Apr 2010 at 08:29

Postage costs are definitely steep when rma'ing items on the continent, once cost me £30.00 to post a motherboard to germany.