Soldato
This is reassuring. RMA'ing my 4 month old TX 650 which blew a few days ago and trip the cicruits in my house. OCuk have been tremendously helpful too!
Corsair RMA support -any good?
- Thread starter Grimley
- Start date
seems like you guys are having good luck with corsair,whereas im getting the opposite,i had to send some ram off 2 weeks ago this is what i recieved in the web ticket
RMA Status for TSX Case #xxxxxxxx [ Go to your case ]
Thank you for choosing Corsair products! The following is the status of your RMA Number xxxxxxx.
RMA Issued On: 4/2/2010
Defective Parts Received on: 4/13/2010
* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair
Part Number Received: N/A
Quantity Received: N/A
RMA Replacement Parts Ship Date: N/A
Replacement Part Number: N/A
Replacement Part Quantity: N/A
Replacement Shipping Method: N/A
Replacement Shipping Tracking Number: N/A
a few days passed.....
Some moderator on the corsair forum recommended i contact corsair by telephone,i tried and it failed,he then told me it was for USA customers only...so i waited
i then found out that they had sent my ram only for it to be stuck at the depot in netherlands...this is what i posted after i contacted UPS by telephone to see why my ram was being held in the depot
I have contacted them,they sent me an email saying that my ram had been posted for delivery by UPS on 15th April 2010,i used the tracking number on the UPS website and it shows that my Ram is still held in the UPS depot(status EXCEPTION)so i called up UPS by telephone and spoke to an assistant,she told me the reason why the ram is being held is because we have not actually recieved the item yet from corsair(netherlands)to send to you...so i have just sent them another email....i cant do anything without my ram and its been long enough that i have had to wait,as far as im concerned corsair(netherlands) are a bunch of cowboys,after this Bad experience i will NOT be buying anything from corsair again,They have quality products which are expensive,i expected better support for the money i paid,next time i buy some ram which will be for my rampage 3 will be from another brand,overall a pathetic RMA service from corsair
All i got was a "sorry"...then i waited another 2 days and got this yesterday
RMA Status for TSX Case #xxxxxxx [ Go to your case ]
Thank you for choosing Corsair products! The following is the status of your RMA Number xxxxxx.
RMA Issued On: 4/2/2010
Defective Parts Received on: 4/13/2010
* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair
Part Number Received: N/A
Quantity Received: N/A
RMA Replacement Parts Ship Date: 4/15/2010
Replacement Part Number: TR3X6G1600C9 G
Replacement Part Quantity: 1
Replacement Shipping Method: UPS Express Saver
Replacement Shipping Tracking Number
Then ramguy told me he had sent corsair an email to contact me,then today i got this...
Thank you for contacting Corsair.
We apologize for the inconvenience this may have caused you. I have checked the tracking number and it does look like it has not made any progress since 04/15/2010. I will be contacting our shipping department regarding this issue and find out what is causing of the delay. Rest assured that we will try our best to get this issue resolved on a timely manner. I will contact you right away once I have the update.
Please let me know if you have any questions.
Thank you!
Regards,
Jelaide Ocbina
RMA Representative
A very bad experiecne for me and i will not be buying corsair products again,the fact that you have to send the faulty goods overseas(netherlands) is a learning curve for me never to be repeated again,next time i will buy from a company that is based in the UK..at the end of the day your only paying for the Brand,but with bad customer service like this they have lost me as a customer,shame on you corsair,bunch of cowboys
i am still waiting for my RAM....if it ever comes
RMA Status for TSX Case #xxxxxxxx [ Go to your case ]
Thank you for choosing Corsair products! The following is the status of your RMA Number xxxxxxx.
RMA Issued On: 4/2/2010
Defective Parts Received on: 4/13/2010
* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair
Part Number Received: N/A
Quantity Received: N/A
RMA Replacement Parts Ship Date: N/A
Replacement Part Number: N/A
Replacement Part Quantity: N/A
Replacement Shipping Method: N/A
Replacement Shipping Tracking Number: N/A
a few days passed.....
Some moderator on the corsair forum recommended i contact corsair by telephone,i tried and it failed,he then told me it was for USA customers only...so i waited
i then found out that they had sent my ram only for it to be stuck at the depot in netherlands...this is what i posted after i contacted UPS by telephone to see why my ram was being held in the depot
I have contacted them,they sent me an email saying that my ram had been posted for delivery by UPS on 15th April 2010,i used the tracking number on the UPS website and it shows that my Ram is still held in the UPS depot(status EXCEPTION)so i called up UPS by telephone and spoke to an assistant,she told me the reason why the ram is being held is because we have not actually recieved the item yet from corsair(netherlands)to send to you...so i have just sent them another email....i cant do anything without my ram and its been long enough that i have had to wait,as far as im concerned corsair(netherlands) are a bunch of cowboys,after this Bad experience i will NOT be buying anything from corsair again,They have quality products which are expensive,i expected better support for the money i paid,next time i buy some ram which will be for my rampage 3 will be from another brand,overall a pathetic RMA service from corsair
All i got was a "sorry"...then i waited another 2 days and got this yesterday
RMA Status for TSX Case #xxxxxxx [ Go to your case ]
Thank you for choosing Corsair products! The following is the status of your RMA Number xxxxxx.
RMA Issued On: 4/2/2010
Defective Parts Received on: 4/13/2010
* NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair
Part Number Received: N/A
Quantity Received: N/A
RMA Replacement Parts Ship Date: 4/15/2010
Replacement Part Number: TR3X6G1600C9 G
Replacement Part Quantity: 1
Replacement Shipping Method: UPS Express Saver
Replacement Shipping Tracking Number
Then ramguy told me he had sent corsair an email to contact me,then today i got this...
Thank you for contacting Corsair.
We apologize for the inconvenience this may have caused you. I have checked the tracking number and it does look like it has not made any progress since 04/15/2010. I will be contacting our shipping department regarding this issue and find out what is causing of the delay. Rest assured that we will try our best to get this issue resolved on a timely manner. I will contact you right away once I have the update.
Please let me know if you have any questions.
Thank you!
Regards,
Jelaide Ocbina
RMA Representative
A very bad experiecne for me and i will not be buying corsair products again,the fact that you have to send the faulty goods overseas(netherlands) is a learning curve for me never to be repeated again,next time i will buy from a company that is based in the UK..at the end of the day your only paying for the Brand,but with bad customer service like this they have lost me as a customer,shame on you corsair,bunch of cowboys
i am still waiting for my RAM....if it ever comes
Holy thread revival. 
Well the HX650 I received from them has just died tonight, so they're getting it back with knobs on
I owned a seasonic before that & that's still going strong, So I've ordered a fully modular one.
I'll keep everyone on here posted on how I get on about RMA'ing an RMA replacement.
Well the HX650 I received from them has just died tonight, so they're getting it back with knobs on
I owned a seasonic before that & that's still going strong, So I've ordered a fully modular one.
I'll keep everyone on here posted on how I get on about RMA'ing an RMA replacement.
The replacement arrived today, No idea if this one will fail as its now for sale in the MM.
I had to return my H100, my case number wouldn't work so I could request a courier collect. So I asked under the correct forum area for help and got told I did it wrong, I explained how I'd done it and that it was correct and thats as far as it got, don't see what the fuss is about myself.
Soldato
- Joined
- 26 Aug 2004
- Posts
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