• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Sapphire 6970 Major Problems

Buchanan0204

Buchanan0204

Buchanan0204

Soldato
Joined
10 Jun 2010
Posts
5,158
Location
Scotland
Hi everyone,

I received my HD6970 around 2 hours ago, and since then I have been trying to get it to work correctly.

I installed the card in my system, PCI-E 2.0 slot. Connected both the 6-pin and 8-pin power connectors from the PSU.

Booted into Windows 7 64x. Headed straight for the ATI drivers page and proceeded to download the latest package, 10.12. This is where it all went south.

The package wouldn't even install, it said complete with no errors, but I had no display driver or CCC. I then went and download the latest display driver on it's own. I installed this fine. All well so far.

I then decided to try out 3DMark11. I was very dissapointed with the results. I was averaging 15FPS using the 720P performance setting. Which I didn't think was very good. Only then to discover it crashed to the desktop, display an error. (image posted below)

I decided to try 3Dmark06, which managed to complete succesfully, however i'm not sure about the score. Maybe someone can tell me if it's acceptable.

I then went ahead and removed all the software and drivers, attempted to install 10.11 from AMD. Only for it not to bother installing, and just messing everything up.

I finally resorted to installing the drivers off of the cd I received with the card. It installed fine this time and the display driver actually showed up in the list of items to be installed in the custom menu of the install. Unlike with the downloaded version.

However, now when I try to run 3Dmark11 to see if the old drivers perform better. It won't even load telling me my card isn't DX11 compatible.

Something is seriously wrong with these drivers, or my card.

I am out of ideas, hopefully someone with more experience and knowledge than myself can offer words of wisdom.

[email protected]
4GB Corsair Dominator 1066Mhz
750W PSU
Windows 7 64x
ATI Sapphire HD6970

http://i591.photobucket.com/albums/ss353/mobilecomputerclinic/cutout.jpg
http://i591.photobucket.com/albums/ss353/mobilecomputerclinic/3dscore.jpg
 
What card did you have previously? Was it another ATI card or an Nvidia one? Also, some of the newer drivers don't fully support the 69xx series, so make sure they're definitely compatible before installing.
 
I had an ATI HD3870 previous.

I was actually using Window 7's generic drivers to run it, so never installed any from the AMD site. They were actually better than ATI's believe it or not.
 
I had this on my 6950 too, I found that the first driver set (with the new CCC) won't install, but if you download the second link on the page with the old CCC then that installs just fine.
 
I had a probelm with mine mate BSOD twice on 6970 install. I installed 10.12a before i put the card in, the system restored it self used the vga driver on boot up. Installed 10.12a after and happy days. look at my 6970 thread for quick haven bench to make sure your ruuning approx the same?
 
I have had all types of problems as well I'm using 10.12a, Some games run fine others struggle sooner or later they will be fixed just have to chill out. Try running some games I would not bother with benchmarks at the moment unless its heaven and I would expect you to get 1200 marks at 1080p
 
hmmm I have had similar but not exactly the same issues as you.

Firstly I upgraded from a 3870x2 to a 2Gb 5870.

The error you get about the windows aro thing no having enough memory etc... I have seen that twice in the time I'v had windows 7 since launch last year. In other words ignorable.

I think the error is something to do with the fact you running 32bit programs, and the 2gb of ram on the card is stealing space from your systsem ram, and thus aero thinks it doesnt have enough resorces to run

With you other problem with the 6970 that is strange. All I did was uninstall my drivers reboot, delete the ati folders, and then reinstall the display driver.

First thing I would do, is reseat the card, and take out and then put back the pcie-e power cables.

Then dowlload gpu z and check to see if there is anything funny going on with the card.

If all is not as it should be, maybe as a last resort reinstall windows....

Also I see you have an overclock on the cpu. Thats fine you can keep the clock, but you could also try putting bios back to default, just incase something related to the PCI-E has changed etc.... if this fixes the card, the you can manually (not from profile s that will just reset the dodgy pci-e setting againg) put your overclock back on to the cpu...

You could try a bios upodate as well..... or tho be warned bios update will probably require you to recalibrate your overclock.... but it may fix your gpu issue!
 
Last edited:
Ok.

I did a System Restore, totally removed all drivers and install attempts etc. I installed 10.12a.

Installed fine. However, only averaging 9FPS in 3Dmark11 which at least now runs.

Something is seriously wrong somewhere, surely. Is everyone elses HD6970 running ok with the drivers?

I new I should gotten a 570. Everyone always seems to **** ATI drivers, now I know why.
 
What make PSU do you have? (This is important)

Did you have an Nvdia card installed before you got the 6970?

Edit: i can see you used to have an ATI card previously

I would 100% reinstall OS

When OS is installed,just install the CCC and the chipset drivers etc and then run your benchmarks and see what you get

It cant be ATIs drivers if it was we would have countless 6970 threads here

When i have bought new cards in the past,i have sometimes had similar issues to you,a OS install 99% of the time fixes things,try it
 
Last edited:
kmufc77 said:
What make PSU do you have? (This is important)

Did you have an Nvdia card installed before you got the 6970?

Edit: i can see you used to have an ATI card previously

I would 100% reinstall OS

When OS is installed,just install the CCC and the chipset drivers etc and then run your benchmarks and see what you get

It cant be ATIs drivers if it was we would have countless 6970 threads here

When i have bought new cards in the past,i have sometimes had similar issues to you,a OS install 99% of the time fixes things,try it
Click to expand...

I have a spare partition, I'll format that and quickly reinstall. I'll keep you all posted.

It's a thermaltake toughpower psu.
 
The problem sounds very stressful for the OP...I really really hope it wouldn't be me next with the drivers issue when my MSI 5850 Twin FrozerR arrives...

Needing to reinstall Windows for the sake of getting a graphic card to work is a god damn joke.
 
^ OP has tried several things,An OS install or PSU Check is probably needed im afraid unless there is something else he can try?

An OS install is not that much hassle to be honest,if you have most apps etc backed up on another drive there is no hassle imo.

Windows can be installed,up and running in under 30 mins

And as for a driver issue it could be something unrelated to ATI cats.
 
Last edited:
Marine-RX179 said:
Needing to reinstall Windows for the sake of getting a graphic card to work is a god damn joke.
Click to expand...

You dont but somtimes it just an easy way out instead of trouble shooting for hours. I went 5770>5770 xfire> 5870 no reinstall, has few probs with 5870 xfire so a 17 min os reinstall problem fixed game on :)
 
Marine-RX179 said:
The problem sounds very stressful for the OP...I really really hope it wouldn't be me next with the drivers issue when my MSI 5850 Twin FrozerR arrives...

Needing to reinstall Windows for the sake of getting a graphic card to work is a god damn joke.
Click to expand...

Reinstalling windows is hardly stressful, I can get it done within an hour, with all my applications back and windows settings back.
 
You must log in or register to reply here.
Back
Top Bottom