Windows 8 Pro BSOD help!

chrisgt · 6 Feb 2013 at 19:12

Hi all,

Just finished building this PC this afternoon:

Fresh installed Windows 8 Pro x64 onto an Agility 3 120GB SSD which previously had windows 8 on it and was running fine. The PC was absolutely fine for an hour then in quick succession I had 3 errors! All were WHEA_UNCORRECTABLE_ERROR to do with Hal.dll.

I had WhoCrashed up to copy out the stop code but it keeps blue screening when I boot, so now posting from the iPad.

Any ideas? Appreciate it.

chrisgt · 6 Feb 2013 at 19:30

Also, this was a fresh install of Windows 8 using their tool to produce bootable USB...but when I launch IE10 my homepage is MYStart Incredibar....that's definitely malware! How is that possible on a fresh, formatted install?

In safe mode running malware bytes and windows defender as we speak.

Idleman · 6 Feb 2013 at 19:56

Where did you download the Win8 ISO file from?
And what other software have you installed?

http://www.im-infected.com/hijacker/mystart-by-incredibar-mystart-incredibar-com.html

shankly1985 · 6 Feb 2013 at 19:59

Lets start with the RAM I dont see them listed in the Image do you have a link to the OCUK site of the RAM you have?

Does the PC enter the BIOS?
Do you only crash once in Windows?
Have you setup the RAM timing and Voltage setting in the BIOS? theses will be found on the package or the side of the RAM.
I see you running an SSD did you format the drive before installing Windows? Is there any firmware updates?
And is there any BIOS update for your motherboard?

chrisgt · 6 Feb 2013 at 20:07

Just re-installed Windows....

Idleman said:
Where did you download the Win8 ISO file from?
And what other software have you installed?

http://www.im-infected.com/hijacker/mystart-by-incredibar-mystart-incredibar-com.html

The ISO was the one linked in the confirmation e-mail from Microsoft when I first bought Windows 8. You can download it, then either save the ISO or create media - I created a USB.

Windows Defender was turned on, the only things I installed before putting Malwarebytes on was CPU-Z, GPU-Z, HWMonitor & Unigine Heaven.

shankly1985 said:
Lets start with the RAM I dont see them listed in the Image do you have a link to the OCUK site of the RAM you have?

Does the PC enter the BIOS?
Do you only crash once in Windows?
Have you setup the RAM timing and Voltage setting in the BIOS? theses will be found on the package or the side of the RAM.
I see you running an SSD did you format the drive before installing Windows? Is there any firmware updates?
And is there any BIOS update for your motherboard?

I have 16GB Kingston HyperX Genesis. I put all 16GB through 30+ hours of MemTest last year because I was having troubles with Windows 7 Home Premium - upgraded to Windows 8 Pro resolved those issues. The only BIOS change (not overclocked the i5 yet) was to go in and change the RAM from 1333mhz to 1600mhz as that is what they are rated at.

2 crashes were inside Windows (loading up Nazi Zombies then browsing), then I was hitting them on boot. Windows login screen would load, then BSOD.

Formatted the SSD via the Windows 8 installer before installing, yes.

I'm on the F10 BIOS, which seems is quite out of date (http://www.gigabyte.com/products/product-page.aspx?pid=4144#bios) worth upgrading?

I think now that I've re-installed Windows 8, I'll update the BIOS and see how we get on..

shankly1985 · 6 Feb 2013 at 20:15

chrisgt said:
Just re-installed Windows....

The ISO was the one linked in the confirmation e-mail from Microsoft when I first bought Windows 8. You can download it, then either save the ISO or create media - I created a USB.

Windows Defender was turned on, the only things I installed before putting Malwarebytes on was CPU-Z, GPU-Z, HWMonitor & Unigine Heaven.

I have 16GB Kingston HyperX Genesis. I put all 16GB through 30+ hours of MemTest last year because I was having troubles with Windows 7 Home Premium - upgraded to Windows 8 Pro resolved those issues. The only BIOS change (not overclocked the i5 yet) was to go in and change the RAM from 1333mhz to 1600mhz as that is what they are rated at.

Formatted the SSD via the Windows 8 installer before installing, yes.

2 crashes were inside Windows (loading up Nazi Zombies then browsing), then I was hitting them on first booth. Windows login screen would load, then BSOD.

Ok I own the same RAM. Go back into the BIOS and see if you have an XMP option if so select it and check the Timing are 9-9-9-27 2N if not set them manually.
Next the Voltage XMP or BIOS wont set this up correct so you need to do it yourself (Test Voltage: 1.50-1.65V) set this to 1.575 for 1600mhz is what I run

Default you could be running 1.65 witch is not good LGA1155 cpus.

This your RAM?
http://www.overclockers.co.uk/showproduct.php?prodid=MY-112-KS

shankly1985 · 6 Feb 2013 at 20:16

DONT Update BIOS IN WINDOWS!

Download and flash inside the BIOS Windows is known to Brick motherboard when updating BIOS through them.

If you going to Update Bios go with F16 has F17 is a beta BIOS so that alone might have beta issue witch you dont need right now.

Idleman · 6 Feb 2013 at 20:21

I`m always a bit careful as to what sites I d/load software from. So it may be that one of these ,CPU-Z, GPU-Z, HWMonitor & Unigine Heaven contained MYStart Incredibar.
I have the same ISO I used to install Win8, but have not installed any other software and so don`t have MYStart Incredibar on my PC.

shankly1985 · 6 Feb 2013 at 20:23

Idleman said:
I`m always a bit careful as to what sites I d/load software from. So it may be that one of these ,CPU-Z, GPU-Z, HWMonitor & Unigine Heaven contained MYStart Incredibar.
I have the same ISO I used to install Win8, but have not installed any other software and so don`t have MYStart Incredibar on my PC.

What makes you think he has this? The BSOD error is Hardware related not software.

MYStart Incredibar is Ad aware all it does is changes your browser settings, it in no way makes your PC bsod. The worst it does is slow your browser down or spy on you OP isn't having this issue.

chrisgt · 6 Feb 2013 at 20:35

shankly1985 said:
DONT Update BIOS IN WINDOWS!

Download and flash inside the BIOS Windows is known to Brick motherboard when updating BIOS through them.

If you going to Update Bios go with F16 has F17 is a beta BIOS so that alone might have beta issue witch you dont need right now.

I used the Gigabyte utility to update to F16, it went through fine (confirmed in the BIOS).

Idleman said:
I`m always a bit careful as to what sites I d/load software from. So it may be that one of these ,CPU-Z, GPU-Z, HWMonitor & Unigine Heaven contained MYStart Incredibar.
I have the same ISO I used to install Win8, but have not installed any other software and so don`t have MYStart Incredibar on my PC.

It must have been something I downloaded as soon as I booted into the fresh install...I would have thought Win Defender picked it up!

I have the HyperX Genesis Grey. not the Blue unfortunately. I will go back into BIOS and check the DRAM settings, I chose the XMP profile which put it @ 1600MHZ and that was it.

So far so good on this fresh install...time to try gaming ... again. Will keep you posted. Thanks for the help so far.

shankly1985 · 6 Feb 2013 at 20:41

chrisgt said:
I used the Gigabyte utility to update to F16, it went through fine (confirmed in the BIOS).

You got lucky

I have the HyperX Genesis Grey. not the Blue unfortunately. I will go back into BIOS and check the DRAM settings, I chose the XMP profile which put it @ 1600MHZ and that was it.

Timing are still the same for both, Just check the voltage in the BIOS isn't 1.65v and if it is change to 1.575v

So far so good on this fresh install...time to try gaming ... again. Will keep you posted. Thanks for the help so far.

Post back if you get issue again you can also download a great program called Blue screen view its great at trouble shooting BSOD errors

http://www.nirsoft.net/utils/blue_screen_view.html

Idleman · 6 Feb 2013 at 20:44

shankly1985 said:
What makes you think he has this? The BSOD error is Hardware related not software.

MYStart Incredibar is Ad aware all it does is changes your browser settings, it in no way makes your PC bsod. The worst it does is slow your browser down or spy on you OP isn't having this issue.

Also, this was a fresh install of Windows 8 using their tool to produce bootable USB...but when I launch IE10 my homepage is MYStart Incredibar....that's definitely malware! How is that possible on a fresh, formatted install?

In safe mode running malware bytes and windows defender as we speak.

You want to read the thread properly. My post was in reference to the OP`s second post. I made no mention of it being related to BSOD but to how MYStart Incredibar may have gotten on his system.

shankly1985 · 6 Feb 2013 at 20:48

Idleman said:
You want to read the thread properly. My post was in reference to the OP`s second post. I made no mention of it being related to BSOD but to how MYStart Incredibar may have gotten on his system.

Ok I did miss that post

But still MYStart Incredibar will not give a bsod error. its just a nasty browser hijack.

chrisgt · 6 Feb 2013 at 21:27

No, I knew that little bit of malware didn't cause the BSOD's but I thought it was odd how it got on there, so thought I'd let you guys know!

chrisgt · 6 Feb 2013 at 22:36

System Information (local)
--------------------------------------------------------------------------------

windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 17138016256 total
VM: 2147352576, free: 1909952512

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 06/02/2013 22:33:19 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020613-7203-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2D93D)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D367028, 0xFE200000, 0x21136)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

chrisgt · 6 Feb 2013 at 22:37

**** sake! Hitting it again.

Managed to play Blops2 for a bit and run all of the 3D Mark11 tests without issue...was browsing OCUK forums and BSOD.

Now whenever it restarts I just get past loading screen and it happens again...rebooted then immediately bsodded, but now I'm back in. Details to follow.

chrisgt · 6 Feb 2013 at 22:57

shankly1985 said:
Ok I own the same RAM. Go back into the BIOS and see if you have an XMP option if so select it and check the Timing are 9-9-9-27 2N if not set them manually.
Next the Voltage XMP or BIOS wont set this up correct so you need to do it yourself (Test Voltage: 1.50-1.65V) set this to 1.575 for 1600mhz is what I run

Default you could be running 1.65 witch is not good LGA1155 cpus.

This your RAM?
http://www.overclockers.co.uk/showproduct.php?prodid=MY-112-KS

The RAM is running at 1.50v. Going to run MDSCHED and see if it passes...it's done 30 hours of memtest86 not too long ago, I doubt it's the RAM to be honest!

shankly1985 · 6 Feb 2013 at 23:28

chrisgt said:
The RAM is running at 1.50v. Going to run MDSCHED and see if it passes...it's done 30 hours of memtest86 not too long ago, I doubt it's the RAM to be honest!

For 1600mhz you need 1.575 remember you overclocking the RAM once you set 1600mhz just like overclocking anything you need to add voltage.

Test with 1.575

shankly1985 · 6 Feb 2013 at 23:29

Download Blue screen view link above and post the drivers that show up in RED for the error.

chrisgt · 6 Feb 2013 at 23:50