Bent socket pins

bbr81

bbr81

bbr81

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Joined
16 Feb 2009
Posts
28
I have recently purchased a gigabyte z78 (not from overclockers), on Saturday and returned it on Monday.

I take great care in being careful around cpu sockets, but discovered a number of bent pins (about 5 not all in same place). I do not believe it was me that bent them.

I took it back to a competitor in Bradford. They have said it needs to be sent back to gigabyte as I have most probably bent them!

I asked about a product legal issues of selling an item not as advertised - I was told as I bought from over the counter any cooling off period for faulty items is cancelled as I should have checked it before I left the shop!
Now the motherboard is classed as damaged by customer and they reject it.

Does this sound correct?



I should have bought form overclockers - I've always been impressed in their prices and products + always had excellent customer service. - wanted to put this in because of any searches bringing this post up.
 
Similar thing happend to me with a Biostar TPower I55 about 4 years ago, the retailer refused to RMA, also the wholesaler who look after Biostar's UK RMA's i.e. Target Computers refused the RMA and sent it back! :o

I wasn't honestly sure if I actually bought it and it was like it, also it was at the time of those dodgy Foxconn retention brackets, causing bent pins and burnt out sockets, so I got trading standards involved lol, they said it was upto the retailer/manufacturer to prove that it didn't arrive like that, came to an agreement for a refurbished Asus equivelant, but I refused lol! and asked if I could buy a new GIGABYTE GA-P55-UD4P for 50% of the price, they agreed lol.

I also mentioned this to Biostar HQ, not long after they switched to Lotus retention brackets, and have used them ever since! lol

Most retailers including OcUK, and manufacturers will reject RMA, as it's classed as physical damage. If you read the 'Sales of goods act' though, it states in the first 6 months of a purchase if the damage cannot be proven to be done by the end user then a warranty claim still exists.

At the time I did write to Gigabyte about broken pins etc.
Nelly said:
I'm thinking of buying the Gigabyte I55 motherboard that uses the Lotus socket/retention bracket - so I'm asking what is Gigabytes policy on this type of RMA in terms of warranty ? I am almost 100% positive that I am not at fault with my Biostar RMA.
runn3R said:
Hi Nelly

We can accept such product under warranty, shouldn't be any problem.
Click to expand...
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http://forum.giga-byte.co.uk/index.php/topic,917.0.html

So yes you are lucky, be thankful it isn't an ASUS motherboard, they would totally reject the motherboard, and you would need to pay the full amount for a new one.

Gigabyte are amazing. :)
 
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Hi
The company (a competitor but bought over counter) said they will send it back to Gigabyte.

Then call me to tell me the outcome once gigabyte has contacted them. I took some pictures of the damage before I handed the board back to them.

I have not heard anything yet but it has not been a week yet.

I've been encouraged with things people have said regarding gigabyte.

I don't have the serial number of the board - I could obtain it from the company - do you think it necessary - Should I create a post at the gigabyte forum site?
 
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bbr81 said:
I have recently purchased a gigabyte z78 (not from overclockers), on Saturday and returned it on Monday.

I take great care in being careful around cpu sockets, but discovered a number of bent pins (about 5 not all in same place). I do not believe it was me that bent them.

I took it back to a competitor in Bradford. They have said it needs to be sent back to gigabyte as I have most probably bent them!

I asked about a product legal issues of selling an item not as advertised - I was told as I bought from over the counter any cooling off period for faulty items is cancelled as I should have checked it before I left the shop!
Now the motherboard is classed as damaged by customer and they reject it.

Does this sound correct?



I should have bought form overclockers - I've always been impressed in their prices and products + always had excellent customer service. - wanted to put this in because of any searches bringing this post up.
Click to expand...


A bit late to the 'party' but I have bad news for you if you think the outcome would have been any different(I.e.getting the RMA rather than being told it's your fault) had you bought the board from ocuk and had found the pins bent.

Last august I bought the asrock extreme 6 gen 3 from ocuk, due to not having got all the parts than family reasons I wasn't able to build the PC till October. I put everything together but was getting issue with running the ram in dual channel mode, Google the error code led me to bent pins so I took out the CPU to find a couple/few of the pins indeed were bent. I rma'ed the board only to have it returned to me having rejected the rma on grounds of the bent pins and being charged for the 'privilege' of having sent the board to them(admin fee), to make matters worse when I called to ask about it the guy who I spoke to out right called me a liar when I said I hadn't dropped the CPU or anything else for that matter into the socket for the pins to get bent the manner in which they had(wonder which customer service text book they have that in).

'Lucky' for me another member on here had a similar experience(minus the being called a liar), with the asrock email he provided along with outline of what he had written l was able to get the board rma'ed through asrock.

All this sending off the board first to ocuk then to Holland cost me £80-90 and the board ended up costing similar to what the Asus rampage iv extreme or gigabyte sniper would have cost(~£300).

I'm having more problems with the PC since like a month ago, not sure if it's the motherboard or the PSU. Been meaning to swap out the PSU but been lazy. This build has given me no end of headaches, seems anytime I stray from Asus mb I have issues(had problems 5years back when I went with a dfi mb when I built my first water cooled PC).
 
Fowler, like every company you get good and bad employee's, sometimes you need to bypass/tolerate an idiot now and then or push through to a manager/someone else to get the issue resolved.

Gigabyte support has always been amazing and very reasonable, have helped me out massively in the past, for that reason alone my new 780 gfx card and z87 mobo are gigabyte
 
Hi all and giga-man

Still no update from the company regarding my mother board.

Giga-man, you asked for serial number, it is below, hope you can help. thanks

SN131800013523
 
Why on earth are you allowing them to RMA an item that was technically faulty when you received it?

To hell with that, I'd have expected a swap there and then, if theyre one of these little one man band PC stores then Im suprised they haven't tried to charge you for doing it too lol. Always pay via CC in case anything happens tbh

I'd be making friends and family aware not to shop there tbh

Good on GB too, I find its fantastic they cover CPU pins under warranty :)
Some of the recent sockets the pins seem ridiculously thin
 
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I have got an email now saying gigabyte have repaired it and that the company will refund the item.

I did want a replacement in the shop, when they went down this route and refused to do anything else, I then had my i7 refunded (unopended) and bought a motherboard and i7 from overclockers + more bits!

Strange service, lucky i'm in a position to have been able to buy the parts from another store and not have to wait for my refund, I just feel for the people that may not have been in this position.

Thank you to all that gave advise and support.
 
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you could have rma'd directly to gigabyte,would have been easier and they would have sent you a fixed/replacement board but nvm
 
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