Slow browsing issue

Infamous786 · 29 Jul 2015 at 09:17

Hello All, Anybody experiencing very slow browsing on BT infinity. Since yesterday some websites take a long time to load. Speed tests are fine. I have been on BT infinity 2 for about 4 years now. Never had this issue.

Spoke to BT support which was rubbish as they kept thinking it was a issue with my PC. Read on BT forums many people are experiencing the same issue. Trying it this morning same issue, I am thinking its worth moving on to a different company such as Zen?

molinari · 29 Jul 2015 at 10:03

Yes, annoyingly slow browsing on BT Infinity since yesterday as well. I'm in SW London, but it appears to be affecting various parts of the country.
Their helpdesk will always be useless when there is an area wide issue as they have to go through their scripted questions, which usually suggest it's not their problem.

Infamous786 · 29 Jul 2015 at 10:07

Yes the guy was annoying as hell, just would not listen, saying everything is working as normal ! Wonder how long they will take to fix this, as i get great speeds with BT 75 down and 19 up, 1 ms ping. Would be a shame to move, also would the other suppliers have the same issue as i am sure they use the same backbone as BT

Steveocee · 29 Jul 2015 at 10:25

If it's as wide affecting as it sounds it'll be a bt backend problem. May be worth trying a reboot on your router to see if you auth to a different radius server?

Infamous786 · 29 Jul 2015 at 10:28

Yes tried that a few times, still hangs on some websites.

Modcon · 29 Jul 2015 at 12:17

Yes I have the same problem started yesterday defanatley bt's fault was thinking about contacting them, i know its not a computer problem because it's happening on my mums ipad aswell. Speeds seem all good just having problems loading web pages.

Infamous786 · 29 Jul 2015 at 12:23

I would not bother, they know they have a issue and trying to resolve. They will make you do a few pointless things on your pc. BT support forum is full of complaints at the moment

Ewanb75 · 29 Jul 2015 at 12:28

Mines been like this for 4 months, along with ridiculous ping spikes. driving me up the wall.

ants83 · 29 Jul 2015 at 12:40

mine just sarted two days ago. got in touch with bt. its national he said.
should be sorted within 24 hours. im on infinity, in leicester btw.

Infamous786 · 29 Jul 2015 at 12:45

to be fair i have had infinity for 4 years, first issue, i get great speed and ping.

Moley · 29 Jul 2015 at 12:55

Could it be an underlying issue with DNS? Perhaps you could switch your dns to use openDNS's servers for a while to see if that helps?

Infamous786 · 29 Jul 2015 at 12:59

Thats the first thing i tried, the only way round this at the moment is to use VPN

Ewanb75 · 29 Jul 2015 at 13:01

My issues started 16th march, has been perfect up til that point, I still get good speeds (70/18) but occasional ping/lag spikes that stop/hang most things.

Pictures/vids not loading, constant buffering in iPlayer/sky apps, some games my ping rockets.

Reading thru the BT pages I thought I had issues with G.inp but Im still on an ECI cab, I have an ECI modem and hh5 and with or without the modem its still the same, worse with just the hh5. Ive changed the DNS to google and openDNS as well.

Im currently using an Archer d5 with the modem which has sorted it out a bit, but i still get problems.

Nem · 29 Jul 2015 at 15:46

Glad it's not just me then, been doing my head in. Started about two days ago. Wasn't sure if it was anything to do with Windows 10 downloading everywhere as I read it might have some affect somewhere.

Caged · 29 Jul 2015 at 19:46

If BTs network can't cope with a staggered download of 4GB to their customers then their people need to be taken outside and shot. Bear in mind an HD film streaming over Netflix is roughly equivalent to 1x Windows 10 download.

Nem · 29 Jul 2015 at 19:47

Caged said:
If BTs network can't cope with a staggered download of 4GB to their customers then their people need to be taken outside and shot. Bear in mind an HD film streaming over Netflix is roughly equivalent to 1x Windows 10 download.

lol, fair enough

ants83 · 29 Jul 2015 at 20:25

Caged said:
If BTs network can't cope with a staggered download of 4GB to their customers then their people need to be taken outside and shot. Bear in mind an HD film streaming over Netflix is roughly equivalent to 1x Windows 10 download.

let alone the bt sport tv vision streams.

memyselfandi · 29 Jul 2015 at 21:51

Infamous786 said:
Thats the first thing i tried, the only way round this at the moment is to use VPN

Your lucky if that working ... my work VPN just would not connect today at all

Caged said:
If BTs network can't cope with a staggered download of 4GB to their customers then their people need to be taken outside and shot. Bear in mind an HD film streaming over Netflix is roughly equivalent to 1x Windows 10 download.

Looks more like a backend routing issue than a capacity issue in most things I've seen.

Caged · 29 Jul 2015 at 22:26

I have no idea why it's taken them two days to identify. They are planning to implement a fix overnight but if we're honest I doubt that taking a large chunk of the network offline during the day would have made a noticeable difference to the service received.

I'm going to assume there will be no explanation given for the issue either.

CAPTAINBUMFLUFF · 29 Jul 2015 at 23:03

I am in central London on BT infinity and have the same problem, started a few days ago