Crash to Desktop + BSOD

AndyCr15

AndyCr15

AndyCr15

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Joined
28 Apr 2011
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Barnet, London
I built my current machine around 8 months ago and have always had a few issues with the occasional BSOD, usually when video editing/encoding.

Recently playing Shroud of the Avatar I had a few crash to desktops and a few BSOD, I thought this might be the game though, being kind of Alpha and all. Others have crashing problems.

Now I'm getting into Overwatch and I'm getting more crashes. Last night was fine, played for an hour and a half perhaps, no issues. This evening I've just had about 5 crash to desktop's in around 20 minutes.

The BSOD seem to give different errors each time. I'm trying now to log them with my camera phone, the last two were 'SYSTEM_SERVICE_EXCEPTION', one with win23kfull.sys in brackets after it.

Also, twice in the last few days it's crashed and said about the Gfx driver crashing and recovering, or something along those lines. Could it all be a Gfx card problems?

So, what can I do to narrow down what's causing this?

Thanks for any help anyone can offer :)

(Also, wasn't sure where to post this, as it's causing issues when gaming, I chose here...?)
 
Taken from my OCUK Invoice

Intel 5820K 3.30GHz (Haswell-E) Socket LGA2011-V3 Processor - Retail (BX80648I75820K)

Gigabyte X99-SLI Intel X99 (Socket 2011) DDR4 ATX Motherboard

Sapphire Radeon R9 290X 8192MB GDDR5 PCI-Express Graphics Card

Corsair Vengeance 16GB (4x4GB) DDR4 PC4-24000C15 3000MHz Quad Channel Kit - Red (CMK16GX4M4B3000C15R)
Click to expand...

I have since doubled up the RAM.

I just did a full, clean Gfx driver removal and re-install, but it's not helped.

Weird it was okay yesterday, today I can't play more than 5 minutes. Maybe I'll try reinstalling the game too, just to be sure.
 
Install blue screen of death viewer and try get the error code.
I see you said you added more RAM does the new ram match the older ram speeds and timings?
 
The new RAM is identical to the first RAM. Crashes happened before the new RAM though.

Have installed BlueScreenView and will see what it tells me next crash.
 
oc on cpu maybe not stable ? amd driver .

video rendering /editing is some of the most intense stuff you can do on your pc. maybe drop to stock settings try then.
 
Nothing is over clocked.

The game has apparently stabilised simply by switching to fill screen mode... I managed about an hour this morning with no crashes.
 
there's something fundamental with your system causing these issues;

Go back to 1 stick of memory (try them both).
Run memtest, see what happens.
Get the exact BSOD which'll potentially narrow down where the crashes are.
Remove all cd-roms / dvd and none OS HDD's - get back to the barebones here, so just M/B, CPU, RAM, GFX, HDD.
If the crashes still occur - flatten windows and re-do drivers.
If still occur then you're likely looking at CPU / MB / PSU issue and unless you have the ability to swap out components to test, it'll be hard to narrow down.
 
Some good ideas, thanks. I've not had a BSOD for a few days now, maybe my cleaning and reinstalling of Gfx drivers helped that. As I mentioned, the CTD appears to have been a game bug.

I'll see how things go. Problem is, with only a BSOD here and there, swapping all 8 memory sticks in and out as a process of elimination could take months!
 
AndyCr15 said:
Some good ideas, thanks. I've not had a BSOD for a few days now, maybe my cleaning and reinstalling of Gfx drivers helped that. As I mentioned, the CTD appears to have been a game bug.

I'll see how things go. Problem is, with only a BSOD here and there, swapping all 8 memory sticks in and out as a process of elimination could take months!
Click to expand...

memtest 1x1 to eliminate the sticks. Then memtest 1 stick through all slots. That will eliminate any memory problems as the cause.
 
Things have really rather escalated to the point I'm struggling to use it at all now.

I've been through the 8 sticks of memory, they've all passed at one point.

I'm beginning to think it's the 1st and 3rd slot on the motherboard. Amongst the evidence below, the memory just doesn't seem to click in to place like it should in these two.

Some examples of what I've had happen -

sticks in 1 & 3 - powers up for a second, then off and powers on again (repeat)

5,6,7 & 8 - Boots up fine, but fails the mem test and BSOD with error to do with memory management.

1,3,5 & 7 (were the manual says they should be if I use 4 sticks) - Powers up for around 10 seconds (doesn't post) then shuts off and powers on again (repeat)

The last one can happen quite often, Google thinks I need to check thermal paste on the CPU, I can't help but think it's memory related still? Other option is a PSU problem, but then I can get it to boot on 1 (and sometimes 2 sticks) so surely the PSU is okay?

How long is OCUK warranty? I bought the mobo and memory last August. Should I just try for a new mobo?
 
I've had some seriously random issues with Overwatch - most others I know are too; it will go from no issues; allowing me to record to a crash while recording.......to crashing every few minutes.

Small patch has stopped it; but Blizzard really needs to work on that game as no other games crash......

Sounds like had a bad driver install; had a couple of those on my 290; but ddu and then reinstall usually takes care of it.......though did have not to long ago win 10 update fubar my drivers and was getting a lot of fun blue screens until I killed that update and reinstalled drivers :D
 
check to make sure windows has does some stealth updates or there's update that's failed - it will create chaos on your system.......also check for a bios update - check down clock your memory to see if its something about running at speed....
 
Actually, updating my BIOS is one thing I did and maybe that's made it worse.

If I can get it to boot, I might roll back and see if it helps.

Mind you, with it not even posting, is it reading the BIOS? I think I updated the BIOS after the memory error BSOD's, so probably not that.
 
I spent years trying to solve a problem with my pc very similar to this, turned out it was one faulty stick of ram out of four. Annoyingly it was highly intermittent, once a week at most but finally sorted it last month.
 
I thought it was RAM, but there seems to be no pattern by which stick I use, more likely which slot I put it in, so I can only assume it's the motherboard.
 
can you test the ram in another system? also bios boots before getting into windows; do you have overclock you can dial back ? or goto standard settings?
 
No other system I can test them with really. But the same sticks just failed in 1 and 3 and then booted fine in 5 and 7.

Also, yes BIOS boots before Windows, but nothing even posts. Nothing gets to the monitors at all for 10 seconds, then powers off and tries again.
 
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