What's too much? I have a problem, and no other way of resolving it quickly but to ring an 0845 number. I've just been put through the most convoluted menu system of meaningless information to finally speak to some guy who tells me I've rang the wrong number, and the number I need to ring, is the very number I've just ******* called.
Not to mention at every possibly opportunity they inform me how I can (not) resolve the problem by going to their website, taking as long as humanly possible to tell me of the address. Oh and informing me the menu system has changed since last time so they can 'quickly get to the bottom of your problem'. Meaning everyone figured out the last menu system, so they've switched it up to keep us here longer.
Then we move onto the usual "We are experiencing a high volume of calls at the moment" rubbish. I bet you'd be dealing with these pretty quick if you were paying for the call you bunch of useless monkeys.
Now half the time not even the sayno website can help. They just say you need to ring back on the 0845 number to speak to anyone.
All this because Parcel Force dropped a parcel off at the post office, someone signed for it, and they're now denying all knowledge of its existence.
Now normally I don't get hugely annoyed having to go through the above rigmarole (And I rarely have problems with RM), but this has felt an exceptionally bad case of abusing a premium rate phone line.
I had another problem with mobilephonesdirect, who kept me on a premium rate line for 8 minutes only to hang up the call at the end with no option of doing anything else. That has to be illegal! It's nothing but theft!
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Not to mention at every possibly opportunity they inform me how I can (not) resolve the problem by going to their website, taking as long as humanly possible to tell me of the address. Oh and informing me the menu system has changed since last time so they can 'quickly get to the bottom of your problem'. Meaning everyone figured out the last menu system, so they've switched it up to keep us here longer.
Then we move onto the usual "We are experiencing a high volume of calls at the moment" rubbish. I bet you'd be dealing with these pretty quick if you were paying for the call you bunch of useless monkeys.
Now half the time not even the sayno website can help. They just say you need to ring back on the 0845 number to speak to anyone.
All this because Parcel Force dropped a parcel off at the post office, someone signed for it, and they're now denying all knowledge of its existence.
Now normally I don't get hugely annoyed having to go through the above rigmarole (And I rarely have problems with RM), but this has felt an exceptionally bad case of abusing a premium rate phone line.
I had another problem with mobilephonesdirect, who kept me on a premium rate line for 8 minutes only to hang up the call at the end with no option of doing anything else. That has to be illegal! It's nothing but theft!
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