Hi chaps
Took my Octavia vRS to be remapped at Performance driven in Taunton a few years ago, was happy with the APR map. A year after that I had the following fault:
16985 - Internal Control Module: Memory Check Sum Error. P0601
This can only be resolved by reflashing the ECU. I rung them, they seemed "ok" to re-flash it. Arrived there and the chap didn't seem that interested but either way they fixed it for free. It's a 200 miles round trip so slightly annoying but never mind.
So back to the present, this error has flagged up again! I emailed them again, and received no reply. Rung them, he said he would look into it as he doesn't think they can do it for free anymore and it happens to all 1.8Ts so it's not an APR issue. I read back when I was investigating this was caused by a rogue programmer who was leaving the company, but I can't back this up.
It's been two weeks since I called and I haven't had a call. Rung them again this morning (took about 3 minutes to answer) and they apparently haven't heard anything back from APR... but he'll take my name and number just incase and chase it up. Which to me means he hasn't even bothered.
Anyway, what is your opinion? The only way to resolve it and clear the code/light is to re-flash with the APR map which cost me nearly £500 at the time. In my eyes it's a simple job and should be provided for free as I believe it's an issue with the map, and even if it isn't you can't expect people to pay to have it remapped if it's a common issue (I don't believe it is).
Can't say I've been impressed with the after sales support from Performance driven at all.
Took my Octavia vRS to be remapped at Performance driven in Taunton a few years ago, was happy with the APR map. A year after that I had the following fault:
16985 - Internal Control Module: Memory Check Sum Error. P0601
This can only be resolved by reflashing the ECU. I rung them, they seemed "ok" to re-flash it. Arrived there and the chap didn't seem that interested but either way they fixed it for free. It's a 200 miles round trip so slightly annoying but never mind.
So back to the present, this error has flagged up again! I emailed them again, and received no reply. Rung them, he said he would look into it as he doesn't think they can do it for free anymore and it happens to all 1.8Ts so it's not an APR issue. I read back when I was investigating this was caused by a rogue programmer who was leaving the company, but I can't back this up.
It's been two weeks since I called and I haven't had a call. Rung them again this morning (took about 3 minutes to answer) and they apparently haven't heard anything back from APR... but he'll take my name and number just incase and chase it up. Which to me means he hasn't even bothered.
Anyway, what is your opinion? The only way to resolve it and clear the code/light is to re-flash with the APR map which cost me nearly £500 at the time. In my eyes it's a simple job and should be provided for free as I believe it's an issue with the map, and even if it isn't you can't expect people to pay to have it remapped if it's a common issue (I don't believe it is).
Can't say I've been impressed with the after sales support from Performance driven at all.