100Mbps FTTP bandwidth capped at 5Mbps but not by ISP?

robj20 said:
What I want to know is if you've been happy for this long with 5Mbps why the hell are you paying for 100Mbps, get a cheaper package.
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I've not been happy with 5Mbps, hence why I've been complaining to Gigaclear since it was first installed. I live in a rural village with few alternate options.
 
Goldfish said:
so I guess what I should do is devise a test where I up and download 100Mb from cloud storage to see if it takes 1 second or 20+seconds.
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Or you could just torrent a popular linux distro, pretty sure those always max out my bandwidth.
 
SpellowHouse said:
Yes, you need to test this with an Ethernet cable directly plugged in to the router.
Wifi rarely performs as it is supposed to and sometimes is absolutely terrible.
It sounds like the wifi is just not performing in your house. You perhaps need to get a more powerful router, repeaters, or perhaps even a few powerline devices.
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Hello, Thanks for your reply. I tried different routers and cables, and ended up with 3 interlinked Linksys nodes in my small house, so the issue wasn't the wifi, ( laptop. TV and phone all showed that wifi signal is strong).
I have tried plugging a cable into both the router and modem, and have had high readings- 50-100Mbps, but I also mostly get high readings on a laptop wifi speed test, 1- I shall have to have a cable ready so I can plug into the modem when I next have a buffering issue, and 2- As the speed tests mostly say I can have 50-100Mbps why does it look like I've never used more than 5Mbps, with the devices I run my basline usage should be above that- or so I have been told.
 
TheVoice said:
A wired test is going to be crucial here, but even so if it's happening across multiple devices and routers it potentially suggests either a fault with your fibre converter/ONT or an issue on Gigaclear's side.
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Thank you, this is where I think the problem lies- the fibre optic cable ran to a box on the street, but when I chose Gigaclear they ran a new fibre cable from that box into my house. Do you know if there could be a loose connection in that box that could cause intermittent issues, or do you know of something that could limit download speeds even if the bandwidth available is higher?
I will make an extra long Cat6 cable so I can run my laptop direct from the modem and moniter speeds when up and downloading large files and see how it goes.
 
Goldfish said:
Hello, Thanks for your reply. I tried different routers and cables, and ended up with 3 interlinked Linksys nodes in my small house, so the issue wasn't the wifi, ( laptop. TV and phone all showed that wifi signal is strong).
I have tried plugging a cable into both the router and modem, and have had high readings- 50-100Mbps, but I also mostly get high readings on a laptop wifi speed test, 1- I shall have to have a cable ready so I can plug into the modem when I next have a buffering issue, and 2- As the speed tests mostly say I can have 50-100Mbps why does it look like I've never used more than 5Mbps, with the devices I run my basline usage should be above that- or so I have been told.
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They probably only looked at average over a long period of time to come up with the 5Mbps figure - which is a pretty poor way of doing it as most peoples connections will look slow unless they download 24/7.

If it was me I'd either cable up the laptop or get something like a pi, then script up a periodic speedtest - every 5 minutes should be granular enough. Let it run for 24-48 hours and have a look at the results.
 
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