19 Days... 22 messages 1 ubisoft support ticket.... then a steam refund!

After the recent EU ruling over digital ownership and refunds/reselling digital distributors will eventually have to shake up their policies to be more in line with traditional physical retailers. Especially through Services such as Steam where valve can remove access of the game on your account.

And I agree GRAW is pretty ropey. I picked up the 360 version due to being off work and the pc delay and it was one of the worst online experiences for me. Connection drops, rubber banding lag, character xp resets, numerous server down times, etc. I traded it in long ago. A shame because if done properly it would have been a fun online game.
 
+1 for consumer rights. The problem with digital distributions in general is once they have your money they don't care about you anymore. Support is almost none existent via steam, the number of games i have installed via steam to find they simply don't work, shocking. I even had errors with CS:S at one point and couldn't pull up server lists... this is the flag ship game! (fixed).
 
HybridX said:
There's bound to be some troll here that will say "your a douche you should man up for what you pay for" but to them i say,if it was a bad game which it is and it worked ok then. But when its a bad game and doesn't even work as intended.. no chance.
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I don't think anyone would say your a douche you should man up for what you pay for... But you're a douche you should man up for what you pay for.
 
HybridX said:
I would argue differently (from the OFT) which in short boils down to the fact that with computer software you have no means to determine the product prior to purchase unlike traditional media therefore to install and try to use the software is tangible to flicking through a book to view its contents. IF it's not suitable or fit for sale then you can return it with the same rights as standard tangible media

Notibly section 3.40:
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Buh...?

Pretty sure we concluded in the last thread about this that the DSR explicitly excludes digital goods.

Under the Distance Selling Regulations 2000, unless an exception applies, if you are a consumer, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods or services.

However, the right to cancel does not apply to:

(c) digital items
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I would have thought this would have nothing to do with DSR, and everything to do with the Sale of Goods Act in that a product has to be fit for purpose. I haven't got the game, but it sounds like it's pretty much unplayable.
 
Tediore said:
I would have thought this would have nothing to do with DSR, and everything to do with the Sale of Goods Act in that a product has to be fit for purpose. I haven't got the game, but it sounds like it's pretty much unplayable.
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This DSR would be pretty much irrelevant if it is unplayable as that would be covered under Sale of Goods Act regarding being fit for purpose.

It would be interest to know whether DSR has a cooling off for digital items or not, seems to be 2 opposite views on that. Perhaps it's to do with the timescale of delivery for physical items and the instant 'delivery' of digital items (i.e. you might decide to get it in a shop rather than wait a long time, especially if delivery was delayed, and DSR would allow cancellation to accomodate that).

As far as I understand it anyway ignore most of these terms and conditions of service, the law (i.e. Sale of Goods / DSR) superseeds them anyway shops, digital services like Steam and publishers / developers can make all the terms they want but it can't override the law if they're faulty etc or some other unreasonable issue arises.

I think it's like with warranties (which I very rarely pay for extra) as say you buy a TV, one year standard warranty usually isn't it, although my understanding is most reasonable people would expect it to last at least 3 years and probably even 5 years. If your TV borks in 1 and half years and out of warranty you would still be covered under Sale of Goods as the reasonable expectation of 3 years minimum would apply, so warranties are pointless in my view (unless you want to avoid a bit of hassle on trying to argue the point).

But most people are uninformed and by selling warranties and using terms of service most people don't realise the law actually already covers what they're buying, a bit of a scam really.
 
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