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2080Ti black screen, PC still running

Discussion in 'Graphics Cards' started by Nikumba, Apr 7, 2020.

  1. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    I have a 3900X with 16Gb RAM and Gigabyte Aorus Geforce Rtx 2080 Ti Xtreme on Asus X570 motherboard. Running latest BIOS and nVidia drivers

    A couple of times now the screen goes black and fans on the card got to full power, I can still hear game sounds, voice comms in the background. Have to power off the PC, once back in Windows check event viewer and shows a crash of dwm.exe

    This issue has only just occured, is there anything I can do to test, get data of the card prior to looking into an RMA?

    Thanks

    Kimbie
     
  2. FloppyPoppy

    Soldato

    Joined: Jan 27, 2012

    Posts: 7,156

    Location: The king of the north!

    DWM is a software thing. It's a window manager i believe. So most likely your issue isn't hardware. I personally would try a fresh install of windows as it could have gone wrong somewhere maybe? But i do fresh windows anytime something on the OS is broken as it's terrible and can't be fixed easily unlike nix @pete910
     
  3. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    Well was a fresh install of Windows on 24th March as installed onto nvme drive.

    Been running the same games without issues only just happened the last day or so. I am not sure of the DWM crash is due to a software fault or if its a result of a hardware issue.

    However there do seem to be lots of google results about 2080ti, black screen and full speed fans
     
  4. Woodsta888

    Wise Guy

    Joined: Sep 24, 2013

    Posts: 1,348

    Location: Exmouth, Devon

    Did you update your chipset drivers with your BIOS?
     
  5. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    As far as I know I did yes, but will check.

    Following from some googling have removed my braided pci-e power extension cables just in case, and ran the stock cables to the gpu
     
  6. koooowweeee

    Soldato

    Joined: Jan 13, 2010

    Posts: 5,491

    Location: Manchester

    I do this. I don't have anything but games so it's a easy reinstall for me.

    Save the messing. Wipe and start again. Fixes most things.
     
  7. pete910

    Mobster

    Joined: Oct 3, 2013

    Posts: 2,780

    ;)
     
  8. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    Fresh install, new drivers removed the pci-e extension cables and all seemed fine till it started again, happened twice tonight, before this I also installed GPU-Z logging out to a file and this is a section leading up to the point of the crash

    Everything seems normal but when it goes to black screen there is a jump in power consumption and clock speed, of course I am assuming GPU-Z is recording this correctly.

    Thoughts on this?

    Kimbie

    Code:
            Date        , GPU Clock [MHz] , Memory Clock [MHz] , GPU Temperature [°C] , Fan 1 Speed (%) [%] , Fan 1 Speed (RPM) [RPM] , Fan 2 Speed (%) [%] , Fan 2 Speed (RPM) [RPM] , Memory Used [MB] , GPU Load [%] , Memory Controller Load [%] , Video Engine Load [%] , Bus Interface Load [%] , Power Consumption (W) [W] , Power Consumption (%) [% TDP] , PerfCap Reason [] , GPU Voltage [V] , CPU Temperature [°C] , System Memory Used [MB] ,
    2020-04-09 21:59:18 ,        1515.0   ,           1767.5   ,               64.0   ,                53   ,                  1482   ,                53   ,                  1484   ,           5864   ,         80   ,                       40   ,                   0   ,                    3   ,                   172.7   ,                        57.6   ,              16   ,        0.8060   ,               57.5   ,                  9824   ,
    2020-04-09 21:59:19 ,        1365.0   ,           1767.5   ,               63.0   ,                53   ,                  1484   ,                53   ,                  1484   ,           5864   ,         75   ,                       37   ,                   0   ,                    3   ,                   153.1   ,                        51.0   ,              16   ,        0.7430   ,               57.5   ,                  9823   ,
    2020-04-09 21:59:20 ,        1455.0   ,           1767.5   ,               63.0   ,                53   ,                  1484   ,                53   ,                  1486   ,           5864   ,         77   ,                       38   ,                   0   ,                    3   ,                   166.7   ,                        55.2   ,              16   ,        0.7810   ,               57.5   ,                  9818   ,
    2020-04-09 21:59:21 ,        1395.0   ,           1767.5   ,               63.0   ,                53   ,                  1486   ,                53   ,                  1486   ,           5863   ,         76   ,                       36   ,                   0   ,                    3   ,                   155.1   ,                        51.7   ,              16   ,        0.7560   ,               57.5   ,                  9831   ,
    2020-04-09 21:59:22 ,        1305.0   ,           1767.5   ,               63.0   ,                53   ,                  1488   ,                53   ,                  1492   ,           5863   ,         76   ,                       35   ,                   0   ,                    3   ,                   140.3   ,                        46.8   ,              16   ,        0.7180   ,               57.5   ,                  9841   ,
    2020-04-09 21:59:23 ,        1365.0   ,           1767.5   ,               63.0   ,                53   ,                  1488   ,                53   ,                  1488   ,           5863   ,         78   ,                       35   ,                   0   ,                    3   ,                   156.7   ,                        52.2   ,              16   ,        0.7430   ,               57.5   ,                  9829   ,
    2020-04-09 21:59:24 ,        1530.0   ,           1767.5   ,               64.0   ,                53   ,                  1490   ,                53   ,                  1488   ,           5863   ,         75   ,                       35   ,                   0   ,                    3   ,                   181.5   ,                        60.5   ,              16   ,        0.8120   ,               57.9   ,                  9781   ,
    2020-04-09 21:59:25 ,        1770.0   ,           1767.5   ,               66.0   ,                54   ,                  1488   ,                54   ,                  1492   ,           5863   ,         80   ,                       43   ,                   0   ,                    3   ,                   231.6   ,                        77.2   ,              16   ,        0.9430   ,               57.9   ,                  9767   ,
    2020-04-09 21:59:26 ,        1830.0   ,           1767.5   ,               67.0   ,                57   ,                  1520   ,                57   ,                  1529   ,           5863   ,         81   ,                       49   ,                   0   ,                    3   ,                   244.6   ,                        81.5   ,               1   ,        1.0000   ,               57.9   ,                  9776   ,
    2020-04-09 21:59:28 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,           5863   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               67.0   ,                  9762   ,
    2020-04-09 21:59:29 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,           5507   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               65.4   ,                  9758   ,
    2020-04-09 21:59:30 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,           5091   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               64.9   ,                 10021   ,
    2020-04-09 21:59:31 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            720   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               64.5   ,                  7590   ,
    2020-04-09 21:59:32 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               75.6   ,                  7168   ,
    2020-04-09 21:59:33 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               74.1   ,                  6998   ,
    2020-04-09 21:59:34 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               72.6   ,                  6981   ,
    2020-04-09 21:59:35 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               71.3   ,                  6816   ,
    2020-04-09 21:59:36 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               70.5   ,                  6889   ,
    2020-04-09 21:59:37 ,        1830.0   ,           1767.5   ,                0.0   ,                57   ,                  1520   ,                57   ,                  1529   ,            613   ,         81   ,                       49   ,                   0   ,                    3   ,                     0.0   ,                         0.0   ,               0   ,        0.0000   ,               70.1   ,                  6898   ,
     
  9. scubes

    Wise Guy

    Joined: May 28, 2007

    Posts: 1,895

    Location: Saturn’s moon Titan

    you don't have a arous buy any chance?
     
  10. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    I do yes, why?
     
  11. scubes

    Wise Guy

    Joined: May 28, 2007

    Posts: 1,895

    Location: Saturn’s moon Titan

    I had the exact same card I had to rma sorry but I got a zotac and its been fantastic.. buy the sound of it you might have to rma your card theres a nice chap on here called GIGA-MAN. he should be able to help you out good luck.

    check out a new hdmi cable if its still blacks screen setup a rma and they will sort you out with a new card my rma was excellent with them.
     
  12. tyler_jrb

    Mobster

    Joined: Aug 24, 2013

    Posts: 4,030

    Location: Lincolnshire

    Is it random or in game, under load etc?

    could be a number of things but I’d look at MSI afterburner, look what temps, load and power the card is running and put it through a series of stress tests and see if the issue occurs then.

    If it’s random then I’d start looking at stress testing and checking everything else. Possibly trying different ports, dp/hdmi cables, monitors perhaps.

    As above the aorus isn’t the best choice IMO. I’ve owned one in the past and didn’t rate it compared to others. That’s not to say you don’t, or the issue will be the card however.
     
  13. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    It seems to be in random games had it happen in Age of Empires 3, Vermitide 2 but then had one evening didn't crash one in Vermitide 2 but last night 3 crashes while playing. Temps are fine looking at the data above, but will try MSI Afterburner as well, I have left Furmark running for an hour no issue, was playing Wolfenstien 2 today and that was putting more load on my GPU that Vermintide was and didn't crash at all.

    Everything in the PC is brand new apart from the PSU which is a 1000W Seasonic unit. Will try moving the display port to a different port on GPU, but as I have not yet found a way to replicate this issue reliably there is no way to know if changes like that have made any effect.
     
  14. scubes

    Wise Guy

    Joined: May 28, 2007

    Posts: 1,895

    Location: Saturn’s moon Titan

    are they games that are crashing up to date ?
     
  15. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

    Yes they are, but last night managed to play Vermitide all nice with no crashing
     
  16. scubes

    Wise Guy

    Joined: May 28, 2007

    Posts: 1,895

    Location: Saturn’s moon Titan

    I was gutted when mine went really gutted but a week or 2 later I had a shiny new zotac amp 2080ti.
     
  17. orbitalwalsh

    Capodecina

    Joined: Dec 1, 2015

    Posts: 17,388

  18. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,662

    Location: Bourne, Lincs

  19. melmac

    Sgarrista

    Joined: Dec 19, 2010

    Posts: 7,606

    It's an RMA, don't waste any more time on it.