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290 v 380

Brizzles said:
If by ' a month in ' you mean that you returned it 1 month before the 2 year warranty was up, then i would expect to take some monetry loss and a 380 would seem more reasonable
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You think it reasonable to get a slower product back within a warranty period? I can't understand why you'd think that anything other than like for like would be fair. The warranty period is to provide you with protection against shoddy goods but you actually expect modern electronics to last until they become completely superseded, even if that takes 5 years or more. So providing what's clearly a lower performing part isn't a good response.

Edit - I'm also confident OCUK will Do The Right Thing
 
One month in to RMA less than one and a half years into two year warranty. Although in my mind if you are in any point of the warranty you should be protected and get like for like. It's not like I am trading it in.
 
Orch said:
Sorry to hijack a little, but how do you get on with your crossfire? Considering getting a second MSI 390x when the prices come down a bit but temps worry me, one runs hot enough!
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I use a custom fan curve in Afterburner and the temps are fine no issues at all, my case is quite big and has very good air flow so im sure this helps.
 
Brizzles said:
In that case a less than 6 month old card should be a like for like replacement - in this case a 390
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I am about one year and five months into the warranty. Therefore the card is one year and five months old. Should not make a difference whether its five months old or one year and five months old as it is is warranty (two years). If they don't replace like for like and account for depreciation it's not really a free warranty is it.

Not having a go at you Brizzles.....you're entitled to your opinion.

Bailey is on the case. Hopefully an update soon.
 
They are only giving you a 380, not even a 380x, for a 290? shocking really. Not anywhere close to a reasonably replacement IMO.

You are getting a card which is generally slower than a 280x + some features you may not use. The drop in performance from a 290 will not be small (~20%) and makes the replacement unacceptable as thats why you purchased it in the 290 (over a 280x still available at the time) in first place (I presume?)

A 390 is the only card currently available new that will perform equivalent/comparable to a 290. A reasonably clocked 290 can hit stock 290x/390 performance, while a well clocked 280x/380/380x cannot get close to 290 performance.

Even the specs of the 380 vs 290 are not even comparable really, but the specs of the 290 vs 390 are identical except the 8gb vram! Its not your fault the card developed a fault within the warranty period and you shouldn't have to give up performance for a replacement for it IMO.
 
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mulpsmebeauty said:
You think it reasonable to get a slower product back within a warranty period? I can't understand why you'd think that anything other than like for like would be fair. The warranty period is to provide you with protection against shoddy goods but you actually expect modern electronics to last until they become completely superseded, even if that takes 5 years or more. So providing what's clearly a lower performing part isn't a good response.

Edit - I'm also confident OCUK will Do The Right Thing
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Consumer rights to return faulty goods
Gov.org
Standard Note:SN/HA/2239
Last updated:2 April 2012

If a repair or replacement is not offered, any refund given may take account of any use the consumer may have had of the good since they took possession of it, and the purchase price reduced by an appropriate amount
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Well for me if i am looking at 2 or more company to buy something and 1 company does this then for me I wouldn't consider them unless it was a really good deal over the other company/s.
 
"If a repair or replacement is not offered, any refund given may take account of any use the consumer may have had of the good since they took possession of it, and the purchase price reduced by an appropriate amount"

But a replacement has been offered though, but is not up to spec of original product, a refund to the purchaser was not offered and the least that would be acceptable would be second hand 290 prices (which are around 380x new). Considering the specs of the 290 and 390 are identical apart from a bump in vram, I think it would be hard for them to argue against having an equivalent card available to offer.

If you cant get a 390 then maybe find out how much OCuk have accepted as a refund and then look at which 2nd hand 290's you could buy.
 
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The right result there.
Just shows how grim graphics cards naming has got. It's been terrible for ages, but now it's just a murky, confusing mess (if you went solely by names, and no other research).
 
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