3 Signal

Fallen god · 22 Oct 2012 at 21:37

So I got a new 3 contract in September and so far its been pants at my home location, generally 2 bars and 12-30kb data speeds. I phoned up late September and I was told there was works on my locale tower but it had been completed on the 15th of September and it should be better in a few days, fair enough. It got worse, I called again, same thing there was works that had just recently been completed.

This weekend it I had no signal at all, I called just now and they told me there is on going works which has been delayed and should have been finished a long time ago. He offered me 2 weeks of free line rental and promised someone from the tech team would call in 10 days to make sure everything is better.

Just wanted to ask if anyone else has had similar problem and what I should do once the 10 days are up and I no doubt get a phone call, thinking to get one of the managers on the line and explain as its useless services, and not being able to use my phone at all is just stupid.

Skully · 22 Oct 2012 at 22:12

My in laws have terrible signal. Telling them I wouldn't upgrade without a home booster worked and they sent us one free of charge.

If you qualify you can get one after speaking to customer services. I think it also depends on how much your contract is per month.

Richy888 · 22 Oct 2012 at 22:27

AND they always say they are working on your local mast. I had terrible signal problems on 3 with my then new One S. Complained back in the shop and evidently they were working on my local mast and things should improve in a week. Asked why then my Motorola Defy had no issues and got no answer to that one. I've now got a Motorola Razr i and all is good in my 3 signal world again

Anyway, the mast excuse is generally b*****ks :rolleyes:

Fallen god · 22 Oct 2012 at 23:16

I had a feeling it was all just BS sounded so rehearsed, I will wait the 10 days and I will call again and call them on there BS, I have records of this "mast work" being finished twice already.

I will try the home booster but I have little hope, for the most part walking to my local station this morning I had 0 bars.

PistolPete · 23 Oct 2012 at 10:00

Are you 100% its the correct mast? Does http://sitefinder.ofcom.org.uk/ confirm it's a 3 UMTS tower?

squawkBOX · 23 Oct 2012 at 11:29

Most networks don't provide information to that site now, especially with the merged MBNL sites (which EE and Three use), treat most information on that site with caution.

Myshra · 23 Oct 2012 at 11:49

squawkBOX said:
Most networks don't provide information to that site now, especially with the merged MBNL sites (which EE and Three use), treat most information on that site with caution.

It's still good for O2/Voda for the record, EE and Three's partnership means they are taking out a lot of redundant sites and I don't think they are being reflected in sitefinder. I think it's a bit of a dick move to be honest, the site even now warns against it:

Meanwhile, the mobile network operators (except Everything Everywhere) continue to provide voluntary updates which are made every 3 months or so.

The Sitefinder tool therefore remains available and reasonably current (except for Everything Everywhere sites)

If you want to see which mast you're connected to on Android you can use Antenna iirc.

leaskovski · 23 Oct 2012 at 14:00

I recently moved and my 3 coverage is crap. I'm thinking I might try to get out of my contract as the signal in my area is just rubbish!

Fallen god · 23 Oct 2012 at 21:12

Myshra said:
If you want to see which mast you're connected to on Android you can use Antenna iirc.

I tired this app, there is only 1 mast in my area and it says the signal is too weak to use

leaskovski said:
I recently moved and my 3 coverage is crap. I'm thinking I might try to get out of my contract as the signal in my area is just rubbish!

I'm thinking of doing this, I have 0 bars when I am in my local area, what the point of paying or using the service if it doesn't work.